Marvin
IT, 11-50 employees
More than a year
“A dream to work with as an admin/IT”
Pros
For me and my company, the API is very important. We have a fluctuating target group and update our leads every month, which used to be a hassle. Now, the API makes it easy. With the API, automation and filters, our sales team can focus on selling instead of managing leads and making decisions. They can just work through the prepared list and make calls.
Cons
From an admin perspective, the only downside I see is the 10,000 leads per day rate limit, which requires us to be cautious when updating due to the volume of our leads.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Asha
Healthcare, 11-50 employees
Less than a year
“Pipedrive's User-Friendly / CRM Tool”
Pros
Pipedrive provides a unique dashboard that nicely tracks tasks and projects across a diverse range of clients.
Cons
From a reporting standpoint, the capabilities are limited if I am looking for advanced methods to review data, especially for a large organization on a smaller plan.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Richard
Public Sector, 11-50 employees
Less than a year
“Good CRM platform”
Pros
I liked this software as it helped us manage our pipeline efficiently.
Cons
I liked this software. It was effective in helping us manage our pipeline.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Fernando
IT, 11-50 employees
Less than a year
“Pipedrive has helped me keep track of sales leads and deals in one place, making my work more organized and efficient.”
Pros
I love the visual pipeline view that lets me easily see where deals are in the sales process. Its user friendly and customizable.
Cons
I wish there were more built-in integrations with other software and the pricing can become expensive as the team grows.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
James
Nonprofits, 11-50 employees
More than a year
“Pipedrive - sales management”
Pros
The ease of use for me and my team is outstanding. It keeps us on track and engaged and its become the go to software for our sales meetings.
Cons
I am unsure how this software would scale to an enterprise solution given my background with Salesforce.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
7
Getchen Ann
Social Media, Advertising, Marketing, 101-500 employees
Less than a year
“Software Reviews”
Pros
PipeDrive software is easy to use and packed with great features.
Cons
I like everything about the tool as it pretty much has it all.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nathan
Marketing, Advertising, 1-10 employees
Less than a year
“It's good, but it needs work”
Pros
What I like about this software is that the reporting functionality is a bit better than HubSpots.
Cons
The support can be problematic when they have server issues which seems to happen quite often.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
2
Functionality
8
RAJ KUMAR
Accounting, 11-50 employees
Less than 6 months
“Review of Pipeline”
Pros
It is very handy and easy to use thanks to its excellent features. The price is also more reasonable for purchasing.
Cons
It was challenging to understand at first and repeated data entry can become tedious.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Eleonora C.
Hospitality, 11-50 employees
Less than a year
“great crm for marketing”
Pros
Pipedrive is a really great CRM and marketing tool overall and from my experience it feels very user friendly and easy to use. For managing customer relationships and handling marketing activities, I think it does a very good job and feels well organized in day to day use.
Cons
One thing I'd keep in mind is that there's also a paid plan so that may be something to consider depending on the budget and the features needed.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Anonymous
Retail, 500+ employees
Less than a year
“Great for Lead Management”
Pros
The quality of the leads we get from this tool is unmatched.
Cons
I preferred the old version of the app because it was considerably cheaper.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Meelis
IT, 1-10 employees
Less than a year
“PipeDrive makes tracking sales easy”
Pros
Salespeople are not usually tech savvy but PipeDrive makes tracking and following up on sales easy. Plus, PipeDrive has its own marketplace where I can install a wide range of applications to improve tracking and follow-ups.
Cons
Initially, setting everything up was quite difficult, but once its all up and running, the experience is smooth sailing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Igor
Real Estate, 11-50 employees
Less than a year
“Great Starter CRM for New Users”
Pros
Entering new contacts into the system or performing a bulk import is very simple. Searching for contacts using custom fields is easy and I can select multiple contacts at once to edit their information. Creating custom columns to organize the information I need is also a hassle free task now.
Cons
Its not great at automatically organizing tasks or checking for overlaps. It lacks a lead generation tool and does not have email marketing integration like more modern real estate CRMs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gamze
Finance, 500+ employees
Less than a year
“Leaving No Hussle for Data Department”
Pros
I really like how easy it is to implement and integrate this system into our existing workflows.
Cons
The pricing has recently gone through the roof even though the company covers it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
mayra
Engineering, 51-100 employees
Less than 6 months
“Pipedrive review”
Pros
It works flawlessly on both my computer and mobile. It also uses gamification to improve lead capture conversion rates and allows me to prioritize tasks properly.
Cons
Sometimes, customer support is a bit slow to respond.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
6
Functionality
10
japhet
Customer Service, 1-10 employees
More than a year
“The unrivaled CRM in the industry”
Pros
I value Pipedrives simple user interface, its flexibility for customization and its wide range of integrations, which is unmatched in its category. I did even call it modular because I can easily add almost any feature through third-party integrations which ensures I am never limited by Pipedrives inherent capabilities. If I prefer an all in one solution, Pipedrive still outperforms its competitors in that regard.
Cons
I am not fond of how some basic features are restricted to higher-priced plans. Although I prefer a modular setup, the lowest-priced plan makes the most sense for me. I miss features like prioritizing important fields based on the deal or the stage of the person/organization in the pipeline. I previously subscribed to Pipedrives top-tier package but I found the automation features underwhelming. They are somewhat limited and the triggers do not always work as expected.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Jamie
IT, 11-50 employees
Less than a year
“Great for efficiency & simplicity”
Pros
Moving data from my old CRM and setting up pipelines is incredibly easy. Managing opportunities at every stage is even simpler. The alerts, activities and send from Pipedrive features help me stay organized and the forecasting function is pretty decent too.
Cons
The tool is designed around the sales process and Kanban view which can be limiting when using it as a hybrid marketing and sales CRM. The insights dashboard is good but it does not allow for creating bespoke charts or tables for every possible data point, which is reasonable given the price point.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Akshat
Finance, 11-50 employees
Less than 6 months
“One of the best tool to track lead”
Pros
Pipedrive helps me track all my leads and sales in one place.
Cons
Its a bit more expensive compared to Zoho.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Giuliano
Customer Service, 11-50 employees
Less than a year
“My Experience With Pipedrive”
Pros
PipeDrive software serves as a fantastic CRM and offers impressive sales forecasting features.
Cons
The tool runs smoothly and has had no issues so far. It is amazing.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Jen
Public Sector, 11-50 employees
More than a year
“Keeps me on track”
Pros
Daily tracking and reminders keep me on top of things.
Cons
Setting up and generating reports can be confusing and difficult.
Rating Distribution
Ease of use
6
Value for money
10
Customer Support
10
Functionality
8
Andres
Engineering, 1-10 employees
Less than 6 months
“Pipedrive review”
Pros
Its great for tracking sales and generating leads. Also it is easy to use and offers a high storage database.
Cons
Sometimes, their customer support team is slow to respond.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
6
Functionality
10