Total 1232 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

59%

4

Stars

33%

3

Stars

5%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

M

Marvin

IT, 11-50 employees

More than a year

5.0
July 2024

“A dream to work with as an admin/IT”

Pros

For me and my company, the API is very important. We have a fluctuating target group and update our leads every month, which used to be a hassle. Now, the API makes it easy. With the API, automation and filters, our sales team can focus on selling instead of managing leads and making decisions. They can just work through the prepared list and make calls.

Cons

From an admin perspective, the only downside I see is the 10,000 leads per day rate limit, which requires us to be cautious when updating due to the volume of our leads.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Asha

Healthcare, 11-50 employees

Less than a year

5.0
July 2024

“Pipedrive's User-Friendly / CRM Tool”

Pros

Pipedrive provides a unique dashboard that nicely tracks tasks and projects across a diverse range of clients.

Cons

From a reporting standpoint, the capabilities are limited if I am looking for advanced methods to review data, especially for a large organization on a smaller plan.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

R

Richard

Public Sector, 11-50 employees

Less than a year

5.0
July 2024

“Good CRM platform”

Pros

I liked this software as it helped us manage our pipeline efficiently.

Cons

I liked this software. It was effective in helping us manage our pipeline.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

F

Fernando

IT, 11-50 employees

Less than a year

5.0
June 2024

“Pipedrive has helped me keep track of sales leads and deals in one place, making my work more organized and efficient.”

Pros

I love the visual pipeline view that lets me easily see where deals are in the sales process. Its user friendly and customizable.

Cons

I wish there were more built-in integrations with other software and the pricing can become expensive as the team grows.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

J

James

Nonprofits, 11-50 employees

More than a year

4.0
June 2024

“Pipedrive - sales management”

Pros

The ease of use for me and my team is outstanding. It keeps us on track and engaged and its become the go to software for our sales meetings.

Cons

I am unsure how this software would scale to an enterprise solution given my background with Salesforce.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

7

GA

Getchen Ann

Social Media, Advertising, Marketing, 101-500 employees

Less than a year

5.0
June 2024

“Software Reviews”

Pros

PipeDrive software is easy to use and packed with great features.

Cons

I like everything about the tool as it pretty much has it all.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

N

Nathan

Marketing, Advertising, 1-10 employees

Less than a year

4.0
June 2024

“It's good, but it needs work”

Pros

What I like about this software is that the reporting functionality is a bit better than HubSpots.

Cons

The support can be problematic when they have server issues which seems to happen quite often.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

2

Functionality

8

RK

RAJ KUMAR

Accounting, 11-50 employees

Less than 6 months

4.0
June 2024

“Review of Pipeline”

Pros

It is very handy and easy to use thanks to its excellent features. The price is also more reasonable for purchasing.

Cons

It was challenging to understand at first and repeated data entry can become tedious.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

EC

Eleonora C.

Hospitality, 11-50 employees

Less than a year

4.0
June 2024

“great crm for marketing”

Pros

Pipedrive is a really great CRM and marketing tool overall and from my experience it feels very user friendly and easy to use. For managing customer relationships and handling marketing activities, I think it does a very good job and feels well organized in day to day use.

Cons

One thing I'd keep in mind is that there's also a paid plan so that may be something to consider depending on the budget and the features needed.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

A

Anonymous

Retail, 500+ employees

Less than a year

5.0
May 2024

“Great for Lead Management”

Pros

The quality of the leads we get from this tool is unmatched.

Cons

I preferred the old version of the app because it was considerably cheaper.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Meelis

IT, 1-10 employees

Less than a year

5.0
May 2024

“PipeDrive makes tracking sales easy”

Pros

Salespeople are not usually tech savvy but PipeDrive makes tracking and following up on sales easy. Plus, PipeDrive has its own marketplace where I can install a wide range of applications to improve tracking and follow-ups.

Cons

Initially, setting everything up was quite difficult, but once its all up and running, the experience is smooth sailing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

I

Igor

Real Estate, 11-50 employees

Less than a year

5.0
May 2024

“Great Starter CRM for New Users”

Pros

Entering new contacts into the system or performing a bulk import is very simple. Searching for contacts using custom fields is easy and I can select multiple contacts at once to edit their information. Creating custom columns to organize the information I need is also a hassle free task now.

Cons

Its not great at automatically organizing tasks or checking for overlaps. It lacks a lead generation tool and does not have email marketing integration like more modern real estate CRMs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

G

Gamze

Finance, 500+ employees

Less than a year

5.0
May 2024

“Leaving No Hussle for Data Department”

Pros

I really like how easy it is to implement and integrate this system into our existing workflows.

Cons

The pricing has recently gone through the roof even though the company covers it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

mayra

Engineering, 51-100 employees

Less than 6 months

4.0
May 2024

“Pipedrive review”

Pros

It works flawlessly on both my computer and mobile. It also uses gamification to improve lead capture conversion rates and allows me to prioritize tasks properly.

Cons

Sometimes, customer support is a bit slow to respond.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

6

Functionality

10

J

japhet

Customer Service, 1-10 employees

More than a year

5.0
May 2024

“The unrivaled CRM in the industry”

Pros

I value Pipedrives simple user interface, its flexibility for customization and its wide range of integrations, which is unmatched in its category. I did even call it modular because I can easily add almost any feature through third-party integrations which ensures I am never limited by Pipedrives inherent capabilities. If I prefer an all in one solution, Pipedrive still outperforms its competitors in that regard.

Cons

I am not fond of how some basic features are restricted to higher-priced plans. Although I prefer a modular setup, the lowest-priced plan makes the most sense for me. I miss features like prioritizing important fields based on the deal or the stage of the person/organization in the pipeline. I previously subscribed to Pipedrives top-tier package but I found the automation features underwhelming. They are somewhat limited and the triggers do not always work as expected.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

J

Jamie

IT, 11-50 employees

Less than a year

5.0
April 2024

“Great for efficiency & simplicity”

Pros

Moving data from my old CRM and setting up pipelines is incredibly easy. Managing opportunities at every stage is even simpler. The alerts, activities and send from Pipedrive features help me stay organized and the forecasting function is pretty decent too.

Cons

The tool is designed around the sales process and Kanban view which can be limiting when using it as a hybrid marketing and sales CRM. The insights dashboard is good but it does not allow for creating bespoke charts or tables for every possible data point, which is reasonable given the price point.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A

Akshat

Finance, 11-50 employees

Less than 6 months

5.0
April 2024

“One of the best tool to track lead”

Pros

Pipedrive helps me track all my leads and sales in one place.

Cons

Its a bit more expensive compared to Zoho.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

G

Giuliano

Customer Service, 11-50 employees

Less than a year

5.0
April 2024

“My Experience With Pipedrive”

Pros

PipeDrive software serves as a fantastic CRM and offers impressive sales forecasting features.

Cons

The tool runs smoothly and has had no issues so far. It is amazing.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

J

Jen

Public Sector, 11-50 employees

More than a year

4.0
April 2024

“Keeps me on track”

Pros

Daily tracking and reminders keep me on top of things.

Cons

Setting up and generating reports can be confusing and difficult.

Rating Distribution

Ease of use

6

Value for money

10

Customer Support

10

Functionality

8

A

Andres

Engineering, 1-10 employees

Less than 6 months

4.0
April 2024

“Pipedrive review”

Pros

Its great for tracking sales and generating leads. Also it is easy to use and offers a high storage database.

Cons

Sometimes, their customer support team is slow to respond.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

6

Functionality

10