Total 1506 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

68%

4

Stars

27%

3

Stars

2%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

GK

Gopika K.

Small Business, 11-50 employees

4.0
January 2023

Fetches results quickly

Pros

Honestly I found the interface incredibly easy to use and liked how it fetched results so reliably. I could also sort the reports into different ranges without hassle. From my view, its outreach capabilities are impressive and it really boosts my productivity.

Cons

I do notice it runs a bit slowly and sometimes fails to locate all the contacts I need. It could also do with better email integration, since the sync kicks in immediately at startup and causes issues for me.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

BC

Ben C.

Small Business, 11-50 employees

5.0
January 2023

Alerts when something crashes

Pros

I appreciate that it just works whenever something crashes or stops working it alerts me and the solution is always quick and easy to implement.

Cons

Honestly I cannot think of any negatives. after I got comfortable with the interface it feels extremely simple and easy to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LP

Lorenan P.

Small Business, 11-50 employees

5.0
January 2023

Template analytics boosts b2b sales

Pros

I am a fan of the email sequences and the template analytics across the various templates. Their simplicity is fantastic. anyone can quickly create templates and sequences to boost their B2B sales.

Cons

I'd like improved statistics and a single dashboard that lets me manage all my campaigns at once, so it's easy to see which stage every sequence is currently in. It would also be great if the tool could clearly tell the difference between a bounced or rejected email and one that's been accepted by the recipient.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

GK

Gopika K.

Small Business, 11-50 employees

4.0
January 2023

Fetches results quickly

Pros

Honestly I found the interface incredibly easy to use and liked how it fetched results so reliably. I could also sort the reports into different ranges without hassle. From my view, its outreach capabilities are impressive and it really boosts my productivity.

Cons

I do notice it runs a bit slowly and sometimes fails to locate all the contacts I need. It could also do with better email integration, since the sync kicks in immediately at startup and causes issues for me.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

BC

Ben C.

Small Business, 11-50 employees

5.0
January 2023

Alerts when something crashes

Pros

I appreciate that it just works whenever something crashes or stops working it alerts me and the solution is always quick and easy to implement.

Cons

Honestly I cannot think of any negatives. after I got comfortable with the interface it feels extremely simple and easy to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LS

Lucas S.

Small Business, 11-50 employees

5.0
January 2023

Omnichannel support, effortless marketing

Pros

Using Reply for a while and I am happy with what it's delivered. The app is extremely user friendly and its omnichannel support is second to none. I find it simple to build campaigns, track their performance and access in-depth analytics. Plus it helps me boost my email marketing effortlessly. Highly recommended.

Cons

For a while now it has served me well and I am comfortable saying it's among the top contact management solutions available. The interface is user friendly and simple, offering everything required to handle large lead lists. Pipedrive syncs reliably and importing my contacts is easy. Managing contacts is reasonably quick, although I'd like to see better filtering options within the app. Overall, it is an excellent choice for keeping contact lists organized and managing outreach efficiently and scales well for growing teams.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AB

Adam B.

Small Business, 11-50 employees

4.0
January 2023

Free time for new business

Pros

One of the biggest advantage of Reply.io is the huge amount of time it frees up on outreach. Being able to schedule multiple touchpoints across a month and let them run quietly in the background is incredibly handy, freeing our consultants to focus on generating new business.

Cons

That said, the drawback I encountered was how long it took to learn how to fine-tune the platform for maximum efficiency. For example, figuring out how to set different time zones and stagger delays between emails to reduce blacklist risk was something I only learned after a support call with Reply and their team.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

7

LS

Lucas S.

Small Business, 11-50 employees

5.0
January 2023

Omnichannel support, effortless marketing

Pros

Using Reply for a while and I am happy with what it's delivered. The app is extremely user friendly and its omnichannel support is second to none. I find it simple to build campaigns, track their performance and access in-depth analytics. Plus it helps me boost my email marketing effortlessly. Highly recommended.

Cons

For a while now it has served me well and I am comfortable saying it's among the top contact management solutions available. The interface is user friendly and simple, offering everything required to handle large lead lists. Pipedrive syncs reliably and importing my contacts is easy. Managing contacts is reasonably quick, although I'd like to see better filtering options within the app. Overall, it is an excellent choice for keeping contact lists organized and managing outreach efficiently and scales well for growing teams.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AB

Adam B.

Small Business, 11-50 employees

4.0
January 2023

Free time for new business

Pros

One of the biggest advantage of Reply.io is the huge amount of time it frees up on outreach. Being able to schedule multiple touchpoints across a month and let them run quietly in the background is incredibly handy, freeing our consultants to focus on generating new business.

Cons

That said, the drawback I encountered was how long it took to learn how to fine-tune the platform for maximum efficiency. For example, figuring out how to set different time zones and stagger delays between emails to reduce blacklist risk was something I only learned after a support call with Reply and their team.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

7

LS

Lucas S.

Small Business, 11-50 employees

5.0
January 2023

Omnichannel support, effortless marketing

Pros

Using Reply for a while and I am happy with what it's delivered. The app is extremely user friendly and its omnichannel support is second to none. I find it simple to build campaigns, track their performance and access in-depth analytics. Plus it helps me boost my email marketing effortlessly. Highly recommended.

Cons

For a while now it has served me well and I am comfortable saying it's among the top contact management solutions available. The interface is user friendly and simple, offering everything required to handle large lead lists. Pipedrive syncs reliably and importing my contacts is easy. Managing contacts is reasonably quick, although I'd like to see better filtering options within the app. Overall, it is an excellent choice for keeping contact lists organized and managing outreach efficiently and scales well for growing teams.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AB

Adam B.

Small Business, 11-50 employees

4.0
January 2023

Free time for new business

Pros

One of the biggest advantage of Reply.io is the huge amount of time it frees up on outreach. Being able to schedule multiple touchpoints across a month and let them run quietly in the background is incredibly handy, freeing our consultants to focus on generating new business.

Cons

That said, the drawback I encountered was how long it took to learn how to fine-tune the platform for maximum efficiency. For example, figuring out how to set different time zones and stagger delays between emails to reduce blacklist risk was something I only learned after a support call with Reply and their team.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

7

BP

Brandon P.

Small Business, 11-50 employees

5.0
January 2023

Fixed deliverability, easy navigation

Pros

Navigating the interface is way too easy and it was a lifesaver for my email deliverability problems. Before switching, I used another provider that caused deliverability headaches but those issues disappeared once I moved to Reply.io. The message customization tools are easy to use and I really like how campaign management is handled as it's simple and effective.

Cons

I cannot think of any complaints about Reply because it addressed the problems I was facing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BP

Brandon P.

Small Business, 11-50 employees

5.0
January 2023

Fixed deliverability, easy navigation

Pros

Navigating the interface is way too easy and it was a lifesaver for my email deliverability problems. Before switching, I used another provider that caused deliverability headaches but those issues disappeared once I moved to Reply.io. The message customization tools are easy to use and I really like how campaign management is handled as it's simple and effective.

Cons

I cannot think of any complaints about Reply because it addressed the problems I was facing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BP

Brandon P.

Small Business, 11-50 employees

5.0
January 2023

Fixed deliverability, easy navigation

Pros

Navigating the interface is way too easy and it was a lifesaver for my email deliverability problems. Before switching, I used another provider that caused deliverability headaches but those issues disappeared once I moved to Reply.io. The message customization tools are easy to use and I really like how campaign management is handled as it's simple and effective.

Cons

I cannot think of any complaints about Reply because it addressed the problems I was facing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SD

Suren D.

Small Business, 11-50 employees

5.0
January 2023

Top all in one marketing platform

Pros

I have found Reply to be one of the top all-in-one marketing automation platforms out there. The email marketing features are powerful yet simple to use and I also appreciate that it supports omnichannel outreach for example automating messages on WhatsApp and LinkedIn which makes multitouch campaigns much easier to run.

Cons

There aren't many things I dislike about it but importing contacts can be unreliable at times which has been frustrating. The Pipedrive integration was pretty rough in the past, though I have noticed it's become reasonably dependable more recently. When I am handling very large lead lists, the app can bog down and feel sluggish and while the slowdowns aren't unbearable they are noticeable. I would also like to see stronger contact filtering options built into the platform to make list segmentation easier.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

SD

Suren D.

Small Business, 11-50 employees

5.0
January 2023

Top all in one marketing platform

Pros

I have found Reply to be one of the top all-in-one marketing automation platforms out there. The email marketing features are powerful yet simple to use and I also appreciate that it supports omnichannel outreach for example automating messages on WhatsApp and LinkedIn which makes multitouch campaigns much easier to run.

Cons

There aren't many things I dislike about it but importing contacts can be unreliable at times which has been frustrating. The Pipedrive integration was pretty rough in the past, though I have noticed it's become reasonably dependable more recently. When I am handling very large lead lists, the app can bog down and feel sluggish and while the slowdowns aren't unbearable they are noticeable. I would also like to see stronger contact filtering options built into the platform to make list segmentation easier.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

SD

Suren D.

Small Business, 11-50 employees

5.0
January 2023

Top all in one marketing platform

Pros

I have found Reply to be one of the top all-in-one marketing automation platforms out there. The email marketing features are powerful yet simple to use and I also appreciate that it supports omnichannel outreach for example automating messages on WhatsApp and LinkedIn which makes multitouch campaigns much easier to run.

Cons

There aren't many things I dislike about it but importing contacts can be unreliable at times which has been frustrating. The Pipedrive integration was pretty rough in the past, though I have noticed it's become reasonably dependable more recently. When I am handling very large lead lists, the app can bog down and feel sluggish and while the slowdowns aren't unbearable they are noticeable. I would also like to see stronger contact filtering options built into the platform to make list segmentation easier.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

MR

Margarita R.

Small Business, 11-50 employees

5.0
January 2023

Built-in search, unlimited sequences

Pros

After a long hunt for something comparable, we've finally landed on Reply it's the only solution that packs everything I need into a single platform. built-in email search, truly unlimited sequences and a variety of integrations.

Cons

Every so often I run into bugs but the support team responds quickly and usually sorts out any issues right away, so we've had our problems fixed almost immediately each time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MR

Margarita R.

Small Business, 11-50 employees

5.0
January 2023

Built-in search, unlimited sequences

Pros

After a long hunt for something comparable, we've finally landed on Reply it's the only solution that packs everything I need into a single platform. built-in email search, truly unlimited sequences and a variety of integrations.

Cons

Every so often I run into bugs but the support team responds quickly and usually sorts out any issues right away, so we've had our problems fixed almost immediately each time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MR

Margarita R.

Small Business, 11-50 employees

5.0
January 2023

Built-in search, unlimited sequences

Pros

After a long hunt for something comparable, we've finally landed on Reply it's the only solution that packs everything I need into a single platform. built-in email search, truly unlimited sequences and a variety of integrations.

Cons

Every so often I run into bugs but the support team responds quickly and usually sorts out any issues right away, so we've had our problems fixed almost immediately each time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10