Reply Software Reviews
Total 1506 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars68%
4
Stars27%
3
Stars2%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Gopika K.
Small Business, 11-50 employees
“Fetches results quickly
Pros
Honestly I found the interface incredibly easy to use and liked how it fetched results so reliably. I could also sort the reports into different ranges without hassle. From my view, its outreach capabilities are impressive and it really boosts my productivity.
Cons
I do notice it runs a bit slowly and sometimes fails to locate all the contacts I need. It could also do with better email integration, since the sync kicks in immediately at startup and causes issues for me.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Ben C.
Small Business, 11-50 employees
“Alerts when something crashes
Pros
I appreciate that it just works whenever something crashes or stops working it alerts me and the solution is always quick and easy to implement.
Cons
Honestly I cannot think of any negatives. after I got comfortable with the interface it feels extremely simple and easy to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lorenan P.
Small Business, 11-50 employees
“Template analytics boosts b2b sales
Pros
I am a fan of the email sequences and the template analytics across the various templates. Their simplicity is fantastic. anyone can quickly create templates and sequences to boost their B2B sales.
Cons
I'd like improved statistics and a single dashboard that lets me manage all my campaigns at once, so it's easy to see which stage every sequence is currently in. It would also be great if the tool could clearly tell the difference between a bounced or rejected email and one that's been accepted by the recipient.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Gopika K.
Small Business, 11-50 employees
“Fetches results quickly
Pros
Honestly I found the interface incredibly easy to use and liked how it fetched results so reliably. I could also sort the reports into different ranges without hassle. From my view, its outreach capabilities are impressive and it really boosts my productivity.
Cons
I do notice it runs a bit slowly and sometimes fails to locate all the contacts I need. It could also do with better email integration, since the sync kicks in immediately at startup and causes issues for me.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Ben C.
Small Business, 11-50 employees
“Alerts when something crashes
Pros
I appreciate that it just works whenever something crashes or stops working it alerts me and the solution is always quick and easy to implement.
Cons
Honestly I cannot think of any negatives. after I got comfortable with the interface it feels extremely simple and easy to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lucas S.
Small Business, 11-50 employees
“Omnichannel support, effortless marketing
Pros
Using Reply for a while and I am happy with what it's delivered. The app is extremely user friendly and its omnichannel support is second to none. I find it simple to build campaigns, track their performance and access in-depth analytics. Plus it helps me boost my email marketing effortlessly. Highly recommended.
Cons
For a while now it has served me well and I am comfortable saying it's among the top contact management solutions available. The interface is user friendly and simple, offering everything required to handle large lead lists. Pipedrive syncs reliably and importing my contacts is easy. Managing contacts is reasonably quick, although I'd like to see better filtering options within the app. Overall, it is an excellent choice for keeping contact lists organized and managing outreach efficiently and scales well for growing teams.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Adam B.
Small Business, 11-50 employees
“Free time for new business
Pros
One of the biggest advantage of Reply.io is the huge amount of time it frees up on outreach. Being able to schedule multiple touchpoints across a month and let them run quietly in the background is incredibly handy, freeing our consultants to focus on generating new business.
Cons
That said, the drawback I encountered was how long it took to learn how to fine-tune the platform for maximum efficiency. For example, figuring out how to set different time zones and stagger delays between emails to reduce blacklist risk was something I only learned after a support call with Reply and their team.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
7
Lucas S.
Small Business, 11-50 employees
“Omnichannel support, effortless marketing
Pros
Using Reply for a while and I am happy with what it's delivered. The app is extremely user friendly and its omnichannel support is second to none. I find it simple to build campaigns, track their performance and access in-depth analytics. Plus it helps me boost my email marketing effortlessly. Highly recommended.
Cons
For a while now it has served me well and I am comfortable saying it's among the top contact management solutions available. The interface is user friendly and simple, offering everything required to handle large lead lists. Pipedrive syncs reliably and importing my contacts is easy. Managing contacts is reasonably quick, although I'd like to see better filtering options within the app. Overall, it is an excellent choice for keeping contact lists organized and managing outreach efficiently and scales well for growing teams.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Adam B.
Small Business, 11-50 employees
“Free time for new business
Pros
One of the biggest advantage of Reply.io is the huge amount of time it frees up on outreach. Being able to schedule multiple touchpoints across a month and let them run quietly in the background is incredibly handy, freeing our consultants to focus on generating new business.
Cons
That said, the drawback I encountered was how long it took to learn how to fine-tune the platform for maximum efficiency. For example, figuring out how to set different time zones and stagger delays between emails to reduce blacklist risk was something I only learned after a support call with Reply and their team.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
7
Lucas S.
Small Business, 11-50 employees
“Omnichannel support, effortless marketing
Pros
Using Reply for a while and I am happy with what it's delivered. The app is extremely user friendly and its omnichannel support is second to none. I find it simple to build campaigns, track their performance and access in-depth analytics. Plus it helps me boost my email marketing effortlessly. Highly recommended.
Cons
For a while now it has served me well and I am comfortable saying it's among the top contact management solutions available. The interface is user friendly and simple, offering everything required to handle large lead lists. Pipedrive syncs reliably and importing my contacts is easy. Managing contacts is reasonably quick, although I'd like to see better filtering options within the app. Overall, it is an excellent choice for keeping contact lists organized and managing outreach efficiently and scales well for growing teams.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Adam B.
Small Business, 11-50 employees
“Free time for new business
Pros
One of the biggest advantage of Reply.io is the huge amount of time it frees up on outreach. Being able to schedule multiple touchpoints across a month and let them run quietly in the background is incredibly handy, freeing our consultants to focus on generating new business.
Cons
That said, the drawback I encountered was how long it took to learn how to fine-tune the platform for maximum efficiency. For example, figuring out how to set different time zones and stagger delays between emails to reduce blacklist risk was something I only learned after a support call with Reply and their team.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
7
Brandon P.
Small Business, 11-50 employees
“Fixed deliverability, easy navigation
Pros
Navigating the interface is way too easy and it was a lifesaver for my email deliverability problems. Before switching, I used another provider that caused deliverability headaches but those issues disappeared once I moved to Reply.io. The message customization tools are easy to use and I really like how campaign management is handled as it's simple and effective.
Cons
I cannot think of any complaints about Reply because it addressed the problems I was facing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brandon P.
Small Business, 11-50 employees
“Fixed deliverability, easy navigation
Pros
Navigating the interface is way too easy and it was a lifesaver for my email deliverability problems. Before switching, I used another provider that caused deliverability headaches but those issues disappeared once I moved to Reply.io. The message customization tools are easy to use and I really like how campaign management is handled as it's simple and effective.
Cons
I cannot think of any complaints about Reply because it addressed the problems I was facing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brandon P.
Small Business, 11-50 employees
“Fixed deliverability, easy navigation
Pros
Navigating the interface is way too easy and it was a lifesaver for my email deliverability problems. Before switching, I used another provider that caused deliverability headaches but those issues disappeared once I moved to Reply.io. The message customization tools are easy to use and I really like how campaign management is handled as it's simple and effective.
Cons
I cannot think of any complaints about Reply because it addressed the problems I was facing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Suren D.
Small Business, 11-50 employees
“Top all in one marketing platform
Pros
I have found Reply to be one of the top all-in-one marketing automation platforms out there. The email marketing features are powerful yet simple to use and I also appreciate that it supports omnichannel outreach for example automating messages on WhatsApp and LinkedIn which makes multitouch campaigns much easier to run.
Cons
There aren't many things I dislike about it but importing contacts can be unreliable at times which has been frustrating. The Pipedrive integration was pretty rough in the past, though I have noticed it's become reasonably dependable more recently. When I am handling very large lead lists, the app can bog down and feel sluggish and while the slowdowns aren't unbearable they are noticeable. I would also like to see stronger contact filtering options built into the platform to make list segmentation easier.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Suren D.
Small Business, 11-50 employees
“Top all in one marketing platform
Pros
I have found Reply to be one of the top all-in-one marketing automation platforms out there. The email marketing features are powerful yet simple to use and I also appreciate that it supports omnichannel outreach for example automating messages on WhatsApp and LinkedIn which makes multitouch campaigns much easier to run.
Cons
There aren't many things I dislike about it but importing contacts can be unreliable at times which has been frustrating. The Pipedrive integration was pretty rough in the past, though I have noticed it's become reasonably dependable more recently. When I am handling very large lead lists, the app can bog down and feel sluggish and while the slowdowns aren't unbearable they are noticeable. I would also like to see stronger contact filtering options built into the platform to make list segmentation easier.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Suren D.
Small Business, 11-50 employees
“Top all in one marketing platform
Pros
I have found Reply to be one of the top all-in-one marketing automation platforms out there. The email marketing features are powerful yet simple to use and I also appreciate that it supports omnichannel outreach for example automating messages on WhatsApp and LinkedIn which makes multitouch campaigns much easier to run.
Cons
There aren't many things I dislike about it but importing contacts can be unreliable at times which has been frustrating. The Pipedrive integration was pretty rough in the past, though I have noticed it's become reasonably dependable more recently. When I am handling very large lead lists, the app can bog down and feel sluggish and while the slowdowns aren't unbearable they are noticeable. I would also like to see stronger contact filtering options built into the platform to make list segmentation easier.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Margarita R.
Small Business, 11-50 employees
“Built-in search, unlimited sequences
Pros
After a long hunt for something comparable, we've finally landed on Reply it's the only solution that packs everything I need into a single platform. built-in email search, truly unlimited sequences and a variety of integrations.
Cons
Every so often I run into bugs but the support team responds quickly and usually sorts out any issues right away, so we've had our problems fixed almost immediately each time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Margarita R.
Small Business, 11-50 employees
“Built-in search, unlimited sequences
Pros
After a long hunt for something comparable, we've finally landed on Reply it's the only solution that packs everything I need into a single platform. built-in email search, truly unlimited sequences and a variety of integrations.
Cons
Every so often I run into bugs but the support team responds quickly and usually sorts out any issues right away, so we've had our problems fixed almost immediately each time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Margarita R.
Small Business, 11-50 employees
“Built-in search, unlimited sequences
Pros
After a long hunt for something comparable, we've finally landed on Reply it's the only solution that packs everything I need into a single platform. built-in email search, truly unlimited sequences and a variety of integrations.
Cons
Every so often I run into bugs but the support team responds quickly and usually sorts out any issues right away, so we've had our problems fixed almost immediately each time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10