SSO Integration with Helpdesks

What is SSO Integration with Helpdesks?

Overview

SSO Integration with Helpdesks offers valuable insights. By allowing SSO for external customers, SSO integration with helpdesks prevents spam tickets. Businesses can also monitor customer satisfaction, resolution times, and how support affects sales. Although implementing SSO complicates the initial setup and configuration, it helps streamline and automate workflows.

SSO Integration with Helpdesks prevents the creation of spam tickets by allowing SSO for external customers and eliminating the need to add your customers as users in Jira and then grant them Atlassian access. Available across all Single Sign On protocols. They already support SAML and soon will be supporting OAuth, Open ID, and other protocols as well. You also have the option to implement 2FA for customers, employees, service desk agents, and more.

Protect customer portal tickets with SSO

SSO integration with help desks like Jira Service Management previously known as Jira Service Desk (JSM/JSD) allows only genuine customers to raise and access the ticket only if the customer is authenticated from IDP.

Integration with customer Portals [JSM/JSD]

Integration with various customer portals like Atlassian Service Management and access tickets with the help of SSO Integration with Helpdesks.

Unsure if SSO Integration with Helpdesks is right for you? Call us at (661) 384-7070 for expert guidance.