Wix Answers

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Wix Answers offers a user-friendly help desk solution for businesses, providing customer support with a Help Center, Ticketing System, and Call Center. While integrations with third-party tools are limited, the solution furnishes customization options to align with business requirements and branding guidelines.

Wix Answers Specifications

Contact Management

Lead Management

Opportunity Management

Sales Forecasting

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Wix Answers is a cloud-based agent-centric customer support solution that consolidates all support channels under the same platform to deliver high-quality support, increase agent efficiency, and boost customer satisfaction.

The platform solves many of the customer support industry pain points with its advanced capabilities: a single view for all real-time and offline support channels eliminates switching between tabs to resolve a single customer issue, proactive support across a customer's entire journey, and analytics dashboards on team performance, help center, top customer issues and more. Wix Answers includes out-of-the-box integrations with Zapier, Crowdin, Jira, HubSpot, Klaus, Unbabel, Slack, Enabley, Klaus App, Salesforce.

The platform is geared towards mid-market and enterprise businesses, along with SMBs that are scaling rapidly and looking for a solution to grow as they grow. The platform serves B2C and B2B customers from various industries with companies such as MyHeritage, Fiverr, and Yotpo using the platform to help support their customers.

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