Cobrowse: Pricing, Free Demo & Features

Last Updated Feb 14, 2026

Overview

Cobrowse enables live, agent-led co-browsing across web and native mobile apps to resolve issues quickly. It delivers dependable visual support for customer service teams. Although some users report occasional slow loading during sessions, the platform offers clear annotations, data redaction controls, and session replay for auditability.

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Starting Price

Custom

Cobrowse Specifications

Ticket Management
Live Chat
Omnichannel Support
CRM Integration
Canned Responses
Analytics and Reporting
Customer Feedback Surveys
Escalation Management
Self-Service Portal
SLA Management

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What Is Cobrowse?

Cobrowse is a collaborative co-browsing platform that enables support and sales teams to view and guide customers’ web and native mobile experiences in real time. It is built for contact centers and digital teams that must resolve complex, cross-device problems quickly.

With built-in voice, video, and strict privacy controls, Cobrowse helps organizations streamline support, reduce handling time. It delivers highly personalized digital assistance across web and mobile experiences.

Cobrowse Pricing

Cobrowse price is structured across two main tiers:

Named agents (small teams)

Website only: $18/agent/month (billed annually)
Web and mobile apps: $36/agent/month (billed annually)
Custom (enterprises): custom price

Get in touch with us for a personalized Cobrowse pricing quote for your business today.

Disclaimer: The pricing is subject to change.

Cobrowse Integrations

The software supports integration with various systems and platforms, such as:

Book a free Cobrowse demo to learn more about its integration capabilities.

Who Is Cobrowse For?

Cobrowse is ideal for a wide range of industries and sectors, including:

Telecom
Financial services
Healthcare
Human resources
Retail
Insurance

Is Cobrowse Right For You?

Businesses that struggle to resolve complex digital issues across devices often see long handle times and frustrated customers. Cobrowse software solves that by enabling agents (and AI agents) to view and interact with customer screens, annotate flows, and redact sensitive data during sessions.

This reduces resolution time and improves auditability. Its self-hosting option and compliance with ISO, SOC II, GDPR and HIPAA make it suitable for regulated enterprises.

Still doubtful if Cobrowse is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.

Cobrowse Features

Universal Co-browsing

This Cobrowse feature lets agents guide customers across web pages, third-party content, and native mobile screens so support can be continuous across sessions and channels, reducing handoffs and time to resolution.

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Mobile Co-browsing

Cobrowse supports native iOS and Android apps via SDKs so agents can see and annotate mobile screens without requiring customers to install extra tools, improving support for mobile-first user journeys.

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Session Replay And Auditability

Every co-browsing session, whether human-led or AI-driven, can be recorded and logged. This crates an audit trail for quality assurance, compliance reviews, or dispute resolution. This visibility helps teams review interactions, identify bottlenecks, and refine support workflows based on real user behavior.

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AI Virtual Agent Co-browsing

The software extends co-browsing to virtual agents powered by AI. The AI gains real-time visibility into a user’s screen and UI context, can annotate or guide users visually, detect UI friction or errors, and escalate to human agents with full session context when needed. This bridges the ‘context gap,’ enabling AI to provide accurate, context-aware support across web and mobile platforms.

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Mobile Camer Share

Mobile camera share allows customers to stream live video from their device camera during a support session. This enables agents to see what the customer sees in real life. This feature helps troubleshoot physical issues, such as hardware problems, devices, or environment settings, more precisely, reducing miscommunication and costly onsite visits.

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Pros And Cons of Cobrowse

A quick look at Cobrowse's strengths and weaknesses to
help you decide if it's the right fit

Pros

Provide seamless co-browsing experience
Reduce average handle time and resolution
Support private redaction and session auditability

Cons

Occasional slow loading during sessions
Limited advanced analytics/reporting

Cobrowse Reviews

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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

What other apps does Cobrowse integrate with?

Cobrowse integrates with various platforms such as Intercom, Zendesk, Talkdesk, Salesforce, and Genesys among others.

Does Cobrowse offer a mobile app?

Yes, Cobrowse offers a mobile app.

What language does Cobrowse support?

Cobrowse is available in multiple languages including English, Spanish, French, German, Chinese (simplified and traditional), Japanese, Korean, Portuguese and others.

Does Cobrowse offer an API?

Yes, Cobrowse provides an API.

Who are the typical users of Cobrowse?

Typical users include organizations in telecom, financial services, healthcare, human resources, retail, and insurance.

What types of pricing plans does Cobrowse offer?

Cobrowse offers named agent plans: website co-browsing at $18/agent/month (billed annually), and web and mobile co-browsing at $36/agent/month (billed annually), and custom enterprise pricing for larger deployments. Contact us for a custom Cobrowse cost.

What level of support does Cobrowse offer?

Cobrowse offers support through tickets.