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Overview
Cobrowse enables live, agent-led co-browsing across web and native mobile apps to resolve issues quickly. It delivers dependable visual support for customer service teams. Although some users report occasional slow loading during sessions, the platform offers clear annotations, data redaction controls, and session replay for auditability.
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Starting Price
Custom
Cobrowse Specifications
Ticket Management
Live Chat
Omnichannel Support
CRM Integration
What Is Cobrowse?
Cobrowse is a collaborative co-browsing platform that enables support and sales teams to view and guide customers’ web and native mobile experiences in real time. It is built for contact centers and digital teams that must resolve complex, cross-device problems quickly.
With built-in voice, video, and strict privacy controls, Cobrowse helps organizations streamline support, reduce handling time. It delivers highly personalized digital assistance across web and mobile experiences.
Cobrowse Pricing
Cobrowse price is structured across two main tiers:
Named agents (small teams)
- Website only: $18/agent/month (billed annually)
- Web and mobile apps: $36/agent/month (billed annually)
- Custom (enterprises): custom price
Disclaimer: The pricing is subject to change.
Cobrowse Integrations
The software supports integration with various systems and platforms, such as:
Who Is Cobrowse For?
Cobrowse is ideal for a wide range of industries and sectors, including:
- Telecom
- Financial services
- Healthcare
- Human resources
- Retail
- Insurance
Is Cobrowse Right For You?
Businesses that struggle to resolve complex digital issues across devices often see long handle times and frustrated customers. Cobrowse software solves that by enabling agents (and AI agents) to view and interact with customer screens, annotate flows, and redact sensitive data during sessions.
This reduces resolution time and improves auditability. Its self-hosting option and compliance with ISO, SOC II, GDPR and HIPAA make it suitable for regulated enterprises.
Still doubtful if Cobrowse is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Cobrowse Features
This Cobrowse feature lets agents guide customers across web pages, third-party content, and native mobile screens so support can be continuous across sessions and channels, reducing handoffs and time to resolution.
Cobrowse supports native iOS and Android apps via SDKs so agents can see and annotate mobile screens without requiring customers to install extra tools, improving support for mobile-first user journeys.
Every co-browsing session, whether human-led or AI-driven, can be recorded and logged. This crates an audit trail for quality assurance, compliance reviews, or dispute resolution. This visibility helps teams review interactions, identify bottlenecks, and refine support workflows based on real user behavior.
The software extends co-browsing to virtual agents powered by AI. The AI gains real-time visibility into a user’s screen and UI context, can annotate or guide users visually, detect UI friction or errors, and escalate to human agents with full session context when needed. This bridges the ‘context gap,’ enabling AI to provide accurate, context-aware support across web and mobile platforms.
Mobile camera share allows customers to stream live video from their device camera during a support session. This enables agents to see what the customer sees in real life. This feature helps troubleshoot physical issues, such as hardware problems, devices, or environment settings, more precisely, reducing miscommunication and costly onsite visits.
