Frontline Care: Pricing, Free Demo & Features

Last Updated Jan 19, 2026

Overview

Frontline Care software provides comprehensive omnichannel analytics and AI-powered automation, aiding in understanding and improving customer interactions. While advanced custom survey logic can be time-consuming, its powerful sentiment analysis and extensive integrations justify the investment for scale-oriented organizations. Overall, its benefits make it a compelling choice for professional experience management.

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Starting Price

Custom

Frontline Care Specifications

Live Chat
Omnichannel Support
CRM Integration
Canned Responses
Analytics And Reporting
Customer Feedback Surveys
Escalation Management
Self-Service Portal
SLA Management
Call Center Management

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What Is Frontline Care?

Frontline Care software is an advanced experience management solution designed to empower service teams by identifying customer pain points in real-time. By utilizing AI-driven insights and omnichannel data collection, the platform helps businesses reduce churn and increase customer lifetime value across digital and physical touchpoints. It specifically addresses high call volumes and support friction by offering actionable recommendations directly to frontline agents and managers.

Frontline Care Pricing

Frontline Care is part of Qualtrics’ broader Employee Experience (EX) and Customer Experience (CX) solutions with pricing for the solutions starting from $420/month. Request a custom Frontline Care pricing plan that meets your requirements.

Disclaimer: The pricing has been sourced from third-party sites and is subject to change.

Frontline Care Integrations

The Frontline Care software supports integration with multiple systems and platforms, such as:

Watch the Frontline Care demo to learn more about its integration arrangements.

Who Is Frontline Care For?

Frontline Care is ideal for a wide range of industries and sectors, including:

Retail
Hospitality
Financial services
Healthcare
Government
Education
Technology

Is Frontline Care Right For You?

Frontline Care software is a premier choice for organizations seeking to master experience management through AI and deep data integration. Frontline Care features such as its ability to unify feedback across every channel make it a standout solution for large-scale operations.

Still doubtful if Frontline Care is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.

Frontline Care Features

Unlimited Listening

NLP AI scours every owned and third-party channel to analyze customer conversations, moving beyond the limits of human monitoring. This ensures a highly accurate impression of customer opinions by flagging queries and issues that might otherwise be missed.

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Trend And Pain Point Analysis

By consolidating information from every touchpoint into a centralized hub, the software allows teams to spot emerging issues more effectively than manual analysis. This enables organizations to proactively fix friction points before they escalate into significant customer churn.

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Customer History And Context

The platform spans touchpoints to build a cohesive, unified view of each user's history, ensuring customers never have to repeat themselves. This seamless context allows businesses to offer a more fluid and professional omnichannel service experience.

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Real-Time Prompts

Utilizing a holistic understanding of customer context, the system provides agents with live prompts to deliver empathy and tailored solutions. These prompts can suggest personalized discounts or compensation that resonate with individuals to drive satisfaction.

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Agent Coaching

AI tools monitor interaction quality for script compliance and empathy while automatically scheduling coaching sessions based on performance data. This system identifies specific strengths and weaknesses, ensuring frontline teams receive the exact training needed to improve.

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Pros And Cons of Frontline Care

A quick look at Frontline Care's strengths and weaknesses to
help you decide if it's the right fit

Pros

Easy-to-use dashboards that simplify data visualization and analysis
Collects feedback from multiple channels including email, surveys, SMS, web, apps, and social media
Real-time data analysis using NLP and sentiment analysis
Strong reporting tools with actionable insights for decision-making

Cons

Dashboard design flexibility has visual limitations
Response rate calculations are not straightforward

Frontline Care Reviews

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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Does Frontline Care offer an API?

There is no information available about a Frontline Care API.

What level of support does Frontline Care offer?

There is no information available about the support it offers.

What language does Frontline Care support?

Frontline Care is available in several languages such as English, French, Spanish, and Italian etc.

What types of pricing plans does Frontline Care offer?

Frontline Care price is included within Qualtrics’ wider Employee Experience (EX) and Customer Experience (CX) suite, with plans starting at $420/month. You can request a tailored Frontline Care cost plan to fit your specific needs.

Who are the typical users of Frontline Care?

Frontline Care is well-suited for a variety of industries and sectors, including retail, hospitality, financial services, healthcare, government, education, and technology.

What other apps does Frontline Care integrate with?

Frontline Care integrates seamlessly with a variety of systems and platforms, including Salesforce Customer 360, ServiceNow HR, Zendesk, HubSpot CRM, Microsoft Teams, Slack, and Jira.

Does Frontline Care have a mobile app?

No, it does not have a mobile application.