Gleen AI enhances customer service by automating support with GPT-4-powered responses, offering accurate answers and completing customer tasks. While setup requires detailed data collection, its precision in addressing complex queries makes it a strong choice for businesses seeking efficient, scalable support.

Gleen AI Specifications

Ticket Management

Live Chat

Omnichannel Support

CRM Integration

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What Is Gleen AI?

Overview

Gleen AI is a cloud-based customer service solution designed for businesses seeking automated, efficient support. By leveraging advanced AI, it provides accurate, context-aware responses, effectively handling customer inquiries across multiple industries, including customer service and IT. Gleen’s solution addresses the challenges of high customer query volumes, long response times, and inconsistent support quality, making it a valuable tool for enhancing user satisfaction and operational efficiency.  

Gleen AI Pricing

The software offers four packages:

  • Enterprise: $1.50/conversation
  • Standard: $1.20/conversation
  • Basic: $1/conversation
  • Free: $0 for upto 50 conversations per month.
Gleen AI cost will differ depending on your organization type and needs. Users can get Pricing for the plan that best suits them.

 

Disclaimer: Prices are subject to change.

Gleen AI Integrations

Gleen AI software seamlessly integrates with various business applications, including:

Watch a free Gleen AI demo to learn more about its integrations.

  

Who Is Gleen AI For?

The software is designed for businesses of all sizes across various industries and sectors, such as:

  • Customer support
  • IT helpdesks
  • Sales
  • Ecommerce
  • SaaS platforms
  • Marketing
  • Legal
  • HR

Is Gleen AI Right For You?

The software’s scalable approach and integration compatibility position Gleen as a strong choice for companies aiming to improve customer support and streamline internal help desks. It enhances customer and employee support channels and increases productivity and revenues.

Is Gleen AI right for you? Contact our customer support team at (661) 384-7070, and they will help you make a confident decision.

Gleen AI Features

Action bots automate routine tasks within customer interactions, enabling self-service options like status updates and account changes. This saves time for support teams and enhances customer satisfaction by resolving inquiries instantly and without manual intervention.

how it worksSee How It Works

Gleen’s sentiment analysis detects customer emotions in real-time, adapting responses based on user mood. This leads to improved customer experiences by delivering empathetic responses, reducing escalations, and allowing support teams to prioritize emotionally charged cases.

how it worksSee How It Works

Gleen’s sentiment analysis detects customer emotions in real-time, adapting responses based on user mood. This leads to improved customer experiences by delivering empathetic responses, reducing escalations, and allowing support teams to prioritize emotionally charged cases.

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With AI response drafting, Gleen suggests appropriate replies for common inquiries, enabling agents to reply faster and consistently. This speeds up response times, reduces agent workload, and improves customer satisfaction by minimizing delays.

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The AI shopping assistant helps customers with personalized product recommendations and purchase guidance. It enhances shopping experiences by providing targeted suggestions, boosting conversion rates, and supporting e-commerce businesses with intelligent sales assistance.

how it worksSee How It Works

Pros and Cons of Gleen AI

Pros

  • Responsive customer support
  • Significant ROI, as reported by software users
  • Efficient automation of workflows
  • Seamless integrations with useful tools

Cons

  • Dashboards could be more interactive
  • Billing system doesn’t support pay-as-you-go system
  • Sometimes answers can be slow to arrive, according to some software users

Gleen AI Reviews

Overall Rating

4.9

10 Review(s)

Rating Distribution

5

star

(9)

4

star

(1)

3

star

2

star

1

star

June 2024

loved the seamless integration between gleen ai and zendesk

Alexander

Director of Technical Support

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

Pros

I love how seamlessly it integrates with ZenDesk. If customers need to be transferred to a human agent, the bot handles the transition smoothly with no endless AI loops for the customer.

Cons

The Zendesk integration broke because of some changes on their end, but the their team quickly identified and fixed the issue, which was great.

May 2024

Lightning-fast turnaround for chatbot internal support

Anonymous

Computer & Network Security

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

I genuinely appreciate how easy it is to create and train a chatbot. The playground feature is fantastic for exploring different responses.

Cons

I don't have any complaints. The setup was easy and it's been working smoothly since.

May 2024

Amazing ai support

Anonymous

Retail

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

The support I have received is fantastic. Whenever we raised a concern or provided feedback, we usually get a response within the hour, if not within minutes. The bot itself isn't perfect, but as long as it's kept up to date with its sources, it responds quite accurately.

Cons

Honestly I don't have much feedback since I'm not expecting perfection. What I really appreciate, though, is the support from the their team. They're definitely a big reason I enjoy working with their platform.

Frequently Asked Questions

Yes, Gleen AI offers an API.