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Kayako

Kayako

Last Updated Jan 28, 2025

Overview

Kayako software is a powerful cloud-based customer support platform that helps in integrating emails, live chat, and phone support. Despite occasional performance lags, its multi-channel support enhances user engagement. Kayako software allows users to provide seamless communication support across different channels through ticket organization, automation shortcuts, and application integrations.

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Overall Rating

Based on 13 users reviews

4.1

Rating Distribution

Positive

85%

Neutral

15%

Negative

0%

Starting Price
Custom

What Is Kayako Software?  

Overview  

Kayako software is a robust cloud-based platform that enables customer support staff to efficiently communicate with clients via various channels like phone calls, email, and live chat. It allows businesses to manage customer interactions efficiently, whether through social media, help center tickets, or direct messaging. Kayako features assist users in ticket management and automation. It supports companies of all sizes in delivering exceptional, personalized support, strengthening customer satisfaction and, ultimately, the relationship.

Kayako Software Pricing  

The Kayako price range is not publicly available on its official website. Feel free to get a tailored Kayako cost estimate according to your business requirements.

Kayako Software Integrations  

Kayako software has several integration options, such as:  

Learn more about its integrations by watching a free Kayako demo.

Who Is Kayako Software For?  

Kayako software is designed specifically for customer support teams and help desk managers involved with small to medium-sized businesses across different industries, such as:

  • E-commerce
  • Saas
  • Retail
  • Telecommunications  

Is Kayako Software Right For You?  

Kayako software is a dependable choice for teams seeking streamlined customer support, with automation features and multi-channel engagement. It helps in enhancing efficiency and user satisfaction, making it a valuable option for diverse businesses.  

Are you still unsure about Kayako software? Contact our expert team at (661) 384-7070 for further assistance.  

Pros And Cons of Kayako

Pros

  • Efficient ticket tracking 

  • Multi-channel support engagement 

  • Customizable support system

  • Comprehensive knowledge base 

Cons

  • Limited reporting capabilities 

  • Occasional performance lags 

  • Limited analytics features 

Frequently Asked Questions

Kayako software offers email, knowledge base, and FAQs/forums support.

Typical users of Kayako software are customer support teams, help desk managers, and small to medium-sized businesses, especially in e-commerce and SaaS industries.

The official Kayako cost is not mentioned on its website, and custom pricing is available on request. Request a tailored Kayako pricing estimate according to your business requirements. 

Kayako software supports over 40 different languages, like English, Chinese, Dutch, French, German, Spanish, Swedish, Russian, Portuguese, Japanese, Italian, Turkish, and many more.

Kayako software integrates with wide-ranging apps like Zapier, Slack, Webhooks, WooCommerce, Salesforce, and Evernote.

No, Kayako software does not have a mobile app.

Yes, Kayako software offers an API.