Zoho Desk

UserFriendly and Convenient

Pros

I thoroughly enjoyed the ease of use. The software was designed with simplicity in mind making it incredibly easy to navigate. Finding the features I needed was a breeze and the interface was not overly complicated. I especially appreciated the mobile app which allowed me to access my tasks on the go.

Cons

While the software exceeded my expectations in terms of ease of use I would have liked to see more customization options such as additional backgrounds and cosmetic features. Additionally there were occasional instances of slower load times which could be improved for a smoother user experience.

Useful Task Management Tool

Pros

Microsoft To Do is a straightforward and free program that seamlessly syncs across all my devices. I can easily create tasks set reminders and due dates and organize my tasks efficiently. It also offers the convenience of sharing lists and assigning tasks to specific individuals. The integration with other Microsoft applications like Outlook and Teams enhances its usefulness for managing tasks and projects.

Cons

While Microsoft To Do offers practical functionality it may have fewer features compared to other task management tools. It lacks builtin calendar integration and collaborative tools. However it doesn't require any ongoing obligations and doesn't provide reminders based on location.

Helpful Tool, Could Use More Features

Pros

Zoho Desk is an excellent customer service tool that makes it easier to manage customer interactions. Weve been using the software for a few months and have been very impressed with its performance. Its easy to use and customize, plus the customer service team is very helpful when we have any questions.

Cons

The only downside is that it doesnt have as many features as some of the other customer service software out there. There are also some reports that could be improved, such as real-time analytics or ticket tracking. I hope they can add more features in the future. Other than that, its a great customer service management tool.

Comprehensive Solution, Amazing Support

Pros

Ive been using Zoho Desk for over a year now and Im very happy with it. It has all the features we need to manage our customer service and support operations, plus so much more. The software is easy to use and customize, which makes it perfect for our team. We also love the customer service, which is always available and very helpful when we have questions about something.

Cons

My only complaint is that the AI-driven features are a bit too basic right now, and Id like to see more advanced options in future updates. They could also include more integrations, although Im sure they will over time. Other than that, its a great piece of customer service software. Highly recommended!

Lots of Features, Solid Performance

Pros

In my line of work, I need a customer service management system that is reliable and easy to use. Zoho Desk is great because it has so many features I can customize and use for my team. The software is easy to understand and the customer service team has been helpful in answering any questions I have had. Like I had to create workflows and they were able to guide me through the process and get me up and running in no time.

Cons

That said, it isnt all perfect. Sometimes Ive noticed that the software can be a bit slow to load and some reports take longer than expected. Nothing game-breaking, but I wish they could work on making it faster. Some other minor inconveniences include the occasional bug and some features that I find difficult to use.

Zoho offers so many ways to reach out to our clients.

Pros

Zoho enables us to reach our current and potential customers in many ways. As a web developer, integrating it into my site was surprisingly quick and painless. We have seen an obvious decrease in information handling load, allowing us to spend our time more effectively generating more sales. We no longer need the cumbersome contact structure and call that many young customers avoid in these business sectors. One of the most notable features of Zoho that I like is the ease of use of the Android and iOS applications.

Cons

There is no specific work area application for Zoho, a major missing feature for me. The overall layout of the software is not something that I had expected. For example, the alternate route symbol is placed at the bottom of the page, while being placed on the top would have been much better. The footer is also very cramped, especially if we use a smaller screen size. They need to improve on this.

Very capable and affordable.

Pros

This product is both cheap and effective. The productivity statistic that can be derived is really useful. This product will come in handy for achieving SLAs (Service Level Agreements). I appreciate that our customers have a lot of room when creating a ticket to best suit their needs which helps us narrow down a support pathway. It also has AI sense, which searches for a phrase in the description and auto-suggests articles and public docs from the knowledge base. It is known to save a significant amount of time. It can be done by using templates to automate repetitive operations and workflow.

Cons

Zoho Desk software has its downsides. One of the cons of this software is that automated responses can be limited in their customization options, which may not meet the specific needs of some businesses. Additionally, the platform can sometimes load slowly, frustrating for users who need to respond promptly to customer inquiries. Some users have also reported glitches with the platform, which can negatively impact its performance and reliability.

Great ticketing system.

Pros

We needed a ticketing system to assist us in handling customer inquiries, documenting and sharing dialogue, and tracking and addressing client issues. For our customer success team, Zoho is the ideal answer. Its integration with other Zoho products, such as contacts and calendars, has greatly simplified our interactions with customers. Zoho desk provides many capabilities that can be tailored to our business requirements. The pricing is reasonable, making it a fantastic buy.

Cons

It can be annoying when we cant discover the proper capability or figure out how to use it. We would like to have the features being more accessible and better explained via training or a manual. I understand that all the features are available for all their packages. If they could restrict some features to higher priced packages, we could save some money upon opting for the lower priced one.