Zoho Desk software is a cloud-based help desk platform that assists businesses in managing customer service. The software collects and organizes interactions from various media such as email, phone, chat, social media, a self-service portal, forums, and forms.
The Zoho Desk project management integrates with Zoho customer relationship management (CRM), making it easier to add customer information to Zoho Desk tickets and allowing service agents to learn more about their customers. In addition, Zoho Desk support is available 24/7 to assist you with any queries.
Key Features of Zoho Desk Software
If you're looking for a workflow designer for a larger organization, the Zoho project management has one called Blueprint. This visual tool allows you to build processes by dragging and dropping objects and connectors.
However, Zoho quickly points out that a Blueprint is more than a complicated workflow. When you create a Blueprint, you are mapping an automated set of actions that will follow a specific ticket type from inception to resolution. Workflows are likely to cover only a portion of such a process, whereas a Blueprint maps out the entire event chain from beginning to end.
Artificial Intelligence Tool
Zia is another essential feature. This is Zoho's contextual AI, which can speak directly to customers to assist them in resolving issues without consuming agent cycles. Zia is a chatbot that can tag tickets, route them to agents, and analyze sentiment. In addition, administrators can keep track of everything using a Zia dashboard.
Zoho Desk Pricing
Zoho Desk pricing ranges from a free tier that supports up to three agents to an Enterprise level that includes all of Zoho's top features while costing only $40 per agent per month.
The Standard tier, which costs $14 per agent per month, offers additional reporting and dashboards, marketplace extensions, integrations, and customer-focused tools such as community channels and happiness ratings.
The Professional tier is $23 per agent per month and includes many features that are easily the most feature-rich help desk.
Zoho Desk Demo
You can use the Zoho Desk demo to test the software. The demo is a live environment where you can explore various software features and determine whether they are suitable for your needs. You can thoroughly investigate the software, which is preferable to simply reading about it.
Zoho Desk Reviews
Zoho Desk reviews are the most effective way to examine what actual users say about the software. You can read them to have an overview of the pros and cons. Most Zoho Desk reviews are positive, indicating that users love it. For more Zoho Desk reviews, scroll down.
Zoho project management software can assist businesses in managing customer communication via phone, email, live chat, SMS text, social media, and other channels. It also enables you to assign calls to your agents based on their department or team. In addition, it automatically routes calls to agents with whom the customer is familiar and maintains consistency of service to build meaningful customer relationships.
Accounting Industry, Advertising Industry, Architecture Industry, Consulting Industry, Engineering Industry, IT Services Industry, and Manufacturing Industry.
Zoho Desk Software Features
Visual Workflow Management
Process Modeling & Designing
Real Time Reporting