Overview
Zoho Desk, an innovative customer service help desk software, streamlines operations and improves agent productivity. It delivers lasting customer experiences, making it a top choice for businesses worldwide. Maximize sales performance by providing your account executives with real-time data analytics.
Overall Rating
Based on 8 users reviews
4.4
Rating Distribution
Positive
88%
Neutral
13%
Negative
0%
Starting Price
$0
/month
Zoho Desk Specifications
Time Tracking
Task Management
Reporting
Budget Management
What Is Zoho Desk?
Overview
Zoho Desk is a cloud-based customer service help desk software that helps you simplify customer service operations, improve agent productivity, and deliver lasting customer experiences. It offers a range of features, such as ticket management, omnichannel communication, conversational AI, self-service, agent productivity, automation, extensibility, insights and impact, customization and security.
The software collects and organizes customer interactions from different channels, like email, phone, chat, social media, self-service portals, forums, and forms, so that all customer interactions can happen in one place. In the following Rocket Matter review, we discuss the software's features, pricing options, and other benefits.
What Is Zoho Desk Best For?
Zoho Desk software is best known for its range of features that help businesses simplify customer service operations, improve agent productivity, and deliver lasting customer experiences. Some of its unique features include Zia, a contextual AI that supercharges your team by directly sharing relevant solutions from your knowledge base with your customers.
Zoho Desk offers Work Modes that automatically organize open tickets, increasing agent productivity. These features help set Zoho Desk apart and make it a top choice for businesses looking to improve customer service.
Zoho Desk Pricing
The following are Zoho Desk pricing plans:
- Free - $0/user/month
- Express - $7/user/month
- Standard - $20/user/month
- Professional - $35/user/month
- Enterprise - $50/user/month
Disclaimer: Prices are subject to change.
Zoho Desk Integrations
The software integrates with third-party applications, including:
How Does Zoho Desk Work?
Here is how to start with Zoho Desk software:
- Upon logging in, set up your support channels and enable various channels for your customers to contact you, such as phone, chat and social media
- Create your knowledge base, self-service portal and build a repository of articles and solutions to help your customers find answers to their questions
- Create a self-service portal where your customers can access your knowledge base, community forums, live chat, and ticket submission form
- Create service level agreements (SLAs) to define the expected response and resolution times for different types of tickets and customer
- Navigate through the customer support portal and cater to customer queries
Who Is Zoho Desk For?
Zoho Desk software is designed for businesses of all sizes, from freelancers and startups to small and large businesses. It is suitable for a wide range of industries, including:
- Finance
- Retail
- Healthcare
- Education
Is Zoho Desk Right For You?
Are you seeking a customer service help desk software to streamline operations, boost agent productivity, and enhance customer experiences? Look no further than our top-rated options. Look no further than Zoho Desk! With over 100,000 businesses worldwide trusting Zoho to elevate their customer service, it’s a proven solution that can help you take your customer service to the next level.
Regarding security and scalability, Zoho Desk uses industry-standard security measures such as encryption, access controls, audit logs, and more to protect your data. It also allows you to manage roles, profiles, and field-level security within the help desk to keep your data secure.
The software helps solve everyday challenges in customer service by providing features such as ticket management, omnichannel communication, conversational AI, self-service, agent productivity, automation, extensibility, insights and impact, customization and security. These features help streamline customer service operations, improve agent productivity, and deliver better customer experiences.
Still not sure if the software is right for you? Contact our customer support team at 661-384-7070, and check out Zoho Desk reviews from our clients.
Zoho Desk Features
This feature allows you to manage customer requests across channels, brands, products, departments, etc. It helps you track and organize customer interactions in one place, making providing quick and efficient customer service easier.
It is a contextual AI that supercharges your team by sharing relevant solutions from your knowledge base directly with your customers, identifying key aspects of a ticket and adding them as tags, diving into the feelings of every thread in a conversation, and notifying you every time there’s unusual activity in your ticket stream.
Zoho Desk’ enables customers to find quick answers by themselves wherever they are. This includes guided conversations, an embeddable self-service plugin, a multi-brand help center, and a community forum. This reduces customer service workload and enhances experience.
The software enables you to automate repetitive tasks and processes to save time and improve efficiency. This feature includes workflow automation, which enables you to create custom workflows for automating ticket assignments, escalating issues, and more. This reduces your customer service workload and improves customer experience.
This feature offers robust analytics and reporting tools to gauge the success of your customer service. This includes built-in analytics, happiness ratings, workflow and automation, and predictive intelligence1. This helps you understand your customers’ needs, track your performance, and make data-driven decisions to improve your customer service.
