Last Updated
Overview
Zoho SalesIQ is a customer engagement platform that boosts sales through live chat and visitor tracking. While its mobile app performance can be unreliable, powerful chatbot automation and seamless integration within the Zoho ecosystem make it a compelling choice for converting website visitors into leads and improving customer support.
Overall Rating
Based on 2 users reviews
5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Zoho SalesIQ Specifications
- Opportunity Management
- Sales Forecasting
- Email Integration
- Customer Segmentation
What Is Zoho SalesIQ?
Zoho SalesIQ is a comprehensive customer engagement and live chat platform designed to help businesses boost their sales, marketing, and support efforts in real-time. It enables companies to track website visitors, engage them with proactive chat invitations, and automate interactions using powerful chatbots. By providing a 360-degree view of each visitor's journey, SalesIQ empowers businesses to convert more leads, close deals faster, and offer superior customer support, all from a single, unified dashboard.
Zoho SalesIQ Pricing
In addition to a 15-day free trial, the software offers several pricing plans with both annual and monthly billing options. The plans are as follows:
- Free Plan
- Basic - $10/operator/month
- Professional - $17/operator/month
- Enterprise - $25/operator/month
Disclaimer: The pricing is subject to change.
Zoho SalesIQ Integrations
The software seamlessly integrates with several third-party applications, including:
- GoDaddy
- Zoho CRM Software
- Zendesk Suite
- Mailchimp Software
- Zoho Analytics
Who Is Zoho SalesIQ For?
Zoho SalesIQ is designed for various roles and industries focused on customer interaction and lead generation, including:
- Education
- Real estate
- Finance
- Manufacturing
- E-commerce
- Restaurants
Is Zoho SalesIQ Right For You?
If your business relies on its website to generate leads and support customers, Zoho SalesIQ is a powerful tool to consider. Whether you're a small business looking to implement live chat for the first time or a large enterprise seeking to automate customer engagement with sophisticated chatbots and analytics, SalesIQ offers a scalable and feature-rich solution to help you connect with your audience more effectively. Are you still not sure about the platform and need expert advice to make an informed decision? Reach out to us at (661) 384-7070 now.
Zoho SalesIQ Features
Live Chat
The software allows teams to engage website visitors in real-time with customizable chat widgets. Proactive chat invitations can be triggered based on visitor behavior, such as time spent on a page or location, allowing sales and support teams to connect with potential customers at the most opportune moment.
Visitor Tracking
Users can gain deep insights into who is visiting your website, where they came from, and what pages they are viewing. This feature provides a detailed history of each visitor's journey, helping you understand their interests and intent, which is crucial for personalizing engagement and prioritizing leads.
Chatbot Builder
The software allows businesses to automate conversations and lead qualification with powerful chatbots. The codeless Zobot builder allows you to create custom bots to handle routine queries and gather visitor information. In addition, the AI-powered Answer Bot can understand customer questions and provides instant responses by drawing from your resource library, freeing up human agents to focus on more complex issues.
Lead Scoring
Users can automatically score leads based on their actions and demographic information. By assigning points to visitors who perform specific actions, such as visiting the pricing page or downloading a resource, SalesIQ helps your sales team identify and prioritize the most promising prospects, ensuring timely follow-up and increasing conversion rates.
Pros And Cons of Zoho SalesIQ
Pros
Seamless integration within the Zoho ecosystem streamlines workflows
Real-time visitor tracking provides deep engagement insights
Powerful chatbot automation effectively handles routine queries
Cons
Mobile app performance can be unreliable with delayed notifications
Reporting and analytics options offer limited customization
Zoho SalesIQ Reviews
Total 2 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Information Technology and Services, N/A employees
More than a year
“comprehensive and user friendly platform”
Pros
Having a comprehensive suite of applications makes my work easier. I find the platform user friendly and both design and development tasks are easy.
Cons
I've noticed that not all applications integrate smoothly for collaboration. There are limitations on account settings and structures that make things a bit restrictive.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Computer Software, N/A employees
Less than 6 months
“chat feature with mobile access”
Pros
When I'm not available during a customer's working hours, the chat feature helps me a lot. I can see all the questions through Zoho CRM and I like that I can access it on my phone too.
Cons
Finding a chat I just closed can be a little tricky, though it's a minor inconvenience for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Zoho SalesIQ offer an API?
Yes, Zoho SalesIQ offers both REST APIs and JavaScript APIs.
Who are the typical users of Zoho SalesIQ?
The platform caters to several sectors and industries, including finance, restaurants, e-commerce, education, manufacturing, and real estate.
What types of pricing plans does Zoho SalesIQ offer?
In addition to a 15-day free trial, the software offers a free plan for small businesses. In addition, it offers three paid plans, including Basic ($10/operator/month), Professional ($17/operator/month), and Enterprise ($25/operator/month). You can also request a personalized Zoho SalesIQ cost quote today!
What language does Zoho SalesIQ support?
Zoho SalesIQ supports over 30 languages, including English, French, German, Spanish, Chinese, etc.
What level of support does Zoho SalesIQ offer?
Zoho SalesIQ offers FAQ forums, help videos, integration guide, implementation checklist, chatbot, and email help.
Does Zoho SalesIQ have a mobile application?
Zoho SalesIQ has mobile applications for both iOS and Android.
What other apps does Zoho SalesIQ integrate with?
The platform integrates with several third-party software, including Zoho CRM, Mailchimp, GoDaddy, Zendesk, and Zoho Analytics.