Last Updated
Overview
Kommunicate helps businesses automate routine customer support with artificial intelligence (AI)‑driven chatbots, live chat, and real‑time integrations across channels. Although setup can require some effort, its dynamic language translation and seamless human handover ensure faster, more contextual resolutions.
Overall Rating
Based on 11 users reviews
4.5
Rating Distribution
Positive
82%
Neutral
9%
Negative
9%
Starting Price
Custom
Kommunicate Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Canned Responses
What Is Kommunicate?
Kommunicate is an AI-powered conversational support platform that provides chatbot and live chat services. It helps businesses automate routine queries and escalate to human agents when necessary. The software can be used in numerous industries, such as healthcare, banking, and education, and helps customer support and customer experience managers reduce wait times without increasing agent count.
Kommunicate Pricing
The vendor offers three pricing plans tailored to different business needs, along with a 30-day free trial:
- Starter – $40/month
- Professional – $200/month
- Enterprise – Custom pricing
Disclaimer: The pricing is subject to change.
Kommunicate Integrations
It supports integration with multiple systems and third-party applications, including:
Who Is Kommunicate For?
Kommunicate software is ideal for a wide range of industries and sectors, including:
- Healthcare
- Finance
- Education
- Banking
- Traveling
- E-commerce
Is Kommunicate Right For You?
Kommunicate is the right software for you if you are looking for a unified conversational support solution that combines no-code AI, generative NLP, and seamless human handover. With tools like chatbot builder, AI email ticketing, and FAQ chatbot, it helps organizations scale customer service and drive satisfaction while saving costs on human agents.
Still doubtful if Kommunicate is the right fit for you? Connect with our consultants at (661) 384-7070 for further guidance.
Kommunicate Features
No-Code AI-Chatbot Builder
All-purpose chatbots cannot understand your business and thus cannot satisfy your customers and solve their problems. Kommunicate lets businesses train their chatbot on URLs and company documents, such as PDFs, spreadsheets, and Docs. Organizations can also upload their existing knowledge base from platforms like Salesforce and Help Scout for training purposes.
Human Handover And Shared Inbox
The software seamlessly forwards complex and out-of-scope queries directly to human agents, ensuring customers get the fastest resolution time. It also helps avoid costly mistakes and compliance violations.
Omnichannel Messaging
While most chatbots integrate with a company’s website only, Kommunicate allows businesses to deploy chatbots on websites and mobile apps built on Android, iOS, React Native, Flutter, and Ionic. It helps ensure a better customer experience across all communication channels.
Multi-Language Support
Kommunicate supports more than 100 languages, including English, Russian, Japanese, Korean, and French. Additionally, it offers a dynamic language translator that translates messages in case the customer starts using multiple languages in a chat. It helps agents understand customer queries in every situation and solve their problems with proper context.
Pros And Cons of Kommunicate
Pros
Enables users to handle multiple audiences with a single bot
Can be connected to different channels like Facebook and WhatsApp
Allows users to create a website chatbot without coding
Cons
Some processes and integrations take a long time to set up
The interface can be improved for a better user experience
Kommunicate Reviews
Total 11 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars82%
4
Stars0%
3
Stars9%
2
Stars0%
1
Stars9%
Share your experience
Marketing and Advertising, 1-10 employees
Less than 6 months
“Affordable and simple communication suite”
Pros
It was remarkably simple to get a basic AI assistant up and running with Kommunicate while still having staff communicate with clients. We used it for quite some time without any issues.
Cons
In my opinion customer support could have been better but everything else was perfect.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Health, Wellness and Fitness, 1-10 employees
Less than a year
“Does the job for us”
Pros
Kommunicate platform is easy to use and constantly updated which is great. Plus integrating Dialogflow, WhatsApp and Facebook was simple and I have not found any other solution that makes Dialogflow integration this easy even the documentation is clear and customer support is always ready to help us with any questions.
Cons
There are times when customer support does not fully understand the issue we are facing right away so you may need to send several screenshots to clarify the problem.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
7
Functionality
8
Information Technology and Services, 51-100 employees
Less than a year
“Top AI chatbot available”
Pros
I believe Kommunicate is a powerful and flexible customer service solution. It is really easy to set up, has a user friendly interface and offers a wide range of features that help businesses streamline their customer service. Plus I must say it provides great value for money and exceptional customer service.
Cons
Well I am not a fan of the customer support chatbot as it was sometimes slow and unresponsive. Also i feel like the user interface could also be improved to make it more intuitive.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Frequently Asked Questions
Does Kommunicate have a mobile app?
No, it does not offer a mobile app.
What level of support does Kommunicate offer?
The platform provides support through live chat, email, phone, and knowledge base. Customers also get dedicated account managers and can contact support via phone.
What language does Kommunicate support?
It supports 100+ languages, including French, English, German, and Russian.
Who are the typical users of Kommunicate?
Typical users of Kommunicate include businesses in Finance, Healthcare, Education, and Banking.
Does Kommunicate offer an API?
Yes, it offers an API.
What other apps does Kommunicate integrate with?
The software integrates with a number of third-party applications, including Telegram, Moodle, and Squarespace.
What types of pricing plans does Kommunicate offer?
The software offers three pricing plans, including Starter ($40/month), Professional ($200/month), and Enterprise (Custom pricing). Customers can also take advantage of a 30-day free trial. Contact us for a customized Kommunicate pricing quote.Disclaimer: The pricing is subject to change.