Last Updated May 20, 2025
Overview
Overall Rating
Based on 9 users reviews
4.6
Rating Distribution
Positive
78%
Neutral
22%
Negative
0%
Pros And Cons of Uniphore
Pros
Simple and user-friendly interface, even for non-technical users
Offers proactive ideas and roadmaps tailored to business goals
Accelerates onboarding and enables strong team coaching
Intuitive tools to review, clip, and organize recorded meetings
Cons
Campaign delivery features need improvements and refinement
Some reporting features lack visibility into performance results
Platform sometimes fails and lacks bulk action capabilities
Frequently Asked Questions
Uniphore pricing depends on factors such as the number of users, desired features, and service levels. Users can request pricing for the plan that best fits their needs.
Uniphore software offers phone, chatbot, email/helpdesk, FAQs/forums, and knowledge base support.
Yes, Uniphore offers an API.
Typical users of Uniphore include large enterprises across industries like healthcare, telecom, banking, travel & hospitality, and tech.
No, Uniphore does not have a mobile app.
Uniphore offers smooth integration with Cisco, Amazon Connect, Five9, Genesys, tcn, and Avaya.
Uniphore supports over 100 global languages and dialects, including 14 Indian languages such as Hindi, Bengali, Tamil, Telugu, Kannada, Malayalam, Marathi, Punjabi, Urdu, Assamese, Gujarati, Bhojpuri, Oriya, and Indian English.