Last Updated
Overview
Uniphore transforms conversations with AI to deliver smarter, more engaging customer experiences. While some users report limited visibility in analytics, the platform still offers proactive roadmaps aligned with business goals. It’s built for innovative teams aiming to elevate customer journeys and drive meaningful business impact with confidence.
Overall Rating
Based on 9 users reviews
4.6
Rating Distribution
Positive
78%
Neutral
22%
Negative
0%
Starting Price
Custom
Uniphore Specifications
- Omnichannel Support
- CRM Integration
- Analytics and Reporting
- Customer Feedback Surveys
What Is Uniphore?
Uniphore is built for customer service teams, sales professionals, and enterprises aiming to redefine how they interact with customers. It uses artificial intelligence and automation to boost engagement, improve decision-making, and streamline communication. From personalized experiences to real-time conversation intelligence, it helps users work smarter, not harder. Uniphore is a trusted name that adapts to your business goals while helping teams unlock new opportunities and strengthen customer relationships across every touchpoint.
Uniphore Pricing
Uniphore Integrations
Uniphore offers integrations with the following apps:
- Amazon Connect Software
- Avaya
- Cisco
- Five9 Software
- Genesys
- tcn
Who Is Uniphore For?
Uniphore is for enterprises and industries looking to transform how they engage with customers, employees, and data through conversational AI and automation. It caters to various industries, including:
- Banking
- Telecom
- Healthcare
- Travel & Hospitality
- High Tech
- B2B Tech Support
Is Uniphore Right For You?
Uniphore is ideal for businesses aiming to enhance customer interactions, improve agent performance, and streamline operations using AI. It’s especially suited for enterprises in industries like banking, telecom, and healthcare that manage high volumes of communication and seek to boost efficiency, ensure compliance, and deliver smarter, more personalized experiences.
Still unsure whether Uniphore is right for you? Contact us at (661) 384-7070 for expert assistance with any questions you may have.
Uniphore Features
U-Assist
This feature empowers agents with real-time support during customer interactions. It provides instant suggestions, next steps, and context-driven recommendations—helping agents respond quickly and accurately.
U-Capture
This feature enables businesses to securely record and store all communications. It ensures compliance, supports training, and enhances the customer experience by analyzing conversations for continuous improvement.
U-Discover
This important feature uses AI to analyze customer conversations, extracting key insights like intent and sentiment. It helps businesses identify trends, improve customer service, and make smarter, data-driven decisions.
U-Self Serve
U-Self Serve feature allows customers to find solutions and answers on their own through a virtual assistant. It reduces the need for agent intervention, improving efficiency and enhancing the customer self-service experience.
ActionIQ
This flexible feature helps businesses unify their customer data from different sources, creating a single view of each customer. It enables better personalization, smarter marketing, and more informed decisions across teams.
Q For Sales
Q for Sales feature acts as an AI-powered assistant for sales teams, automating tasks, providing insights, and helping prioritize leads. It empowers salespeople to work more efficiently, close deals faster, and boost revenue.
Q For Recruiting
This innovative feature assists recruiting teams by automating candidate sourcing and screening. It helps identify the best talent faster, improving the hiring process and ensuring a better candidate experience.
Pros And Cons of Uniphore
Pros
Simple and user-friendly interface, even for non-technical users
Offers proactive ideas and roadmaps tailored to business goals
Accelerates onboarding and enables strong team coaching
Intuitive tools to review, clip, and organize recorded meetings
Cons
Campaign delivery features need improvements and refinement
Some reporting features lack visibility into performance results
Platform sometimes fails and lacks bulk action capabilities
Uniphore Reviews
Total 9 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars78%
4
Stars0%
3
Stars22%
2
Stars0%
1
Stars0%
Share your experience
Business Intelligence, 500+ employees
“Working with U-Self Serve and it is fantastic”
Pros
I really enjoy how easy it is to use the tool. Great job Uniphore.
Cons
Nothing that I dislike about this product.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Enterprise, 500+ employees
“Everything about it is good”
Pros
The entire organization is very transparent and collaborative and leadership is always accessible to our team for guidance and to help us understand the art of the possible. Plus subject matter experts are easy to reach through our account team when we need their insights both reactively and proactively.
Cons
I would not say like the least but with the new features we have implemented, we have experienced a few growing pains on both sides as we work out the best way to implement them. However it has been a collaborative process in finding solutions.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Enterprise, 500+ employees
“Offers great customer service”
Pros
ActionIQ has an amazing team of experts who not only know their product inside and out but also take the time to understand your business goals and how their platform can help achieve them. They are also quite active in bringing fresh ideas and developing roadmaps for key initiatives helping keep the whole organization accountable. Their reps are great at training and providing the resources needed to get everyone up to speed. Plus the platform itself is user friendly which allows us to organize all our first party data, create customer journeys and scale them easily.
Cons
The reporting features are solid but in some cases of audience generation, we need to use SQL which could be more streamlined.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Frequently Asked Questions
What types of pricing plans does Uniphore offer?
Uniphore pricing depends on factors such as the number of users, desired features, and service levels. Users can request pricing for the plan that best fits their needs.
What level of support does Uniphore offer?
Uniphore software offers phone, chatbot, email/helpdesk, FAQs/forums, and knowledge base support.
Does Uniphore offer an API?
Yes, Uniphore offers an API.
Who are the typical users of Uniphore?
Typical users of Uniphore include large enterprises across industries like healthcare, telecom, banking, travel & hospitality, and tech.
Does Uniphore have a mobile app?
No, Uniphore does not have a mobile app.
What other apps does Uniphore integrate with?
Uniphore offers smooth integration with Cisco, Amazon Connect, Five9, Genesys, tcn, and Avaya.
What language does Uniphore support?
Uniphore supports over 100 global languages and dialects, including 14 Indian languages such as Hindi, Bengali, Tamil, Telugu, Kannada, Malayalam, Marathi, Punjabi, Urdu, Assamese, Gujarati, Bhojpuri, Oriya, and Indian English.