Overview
Uniphore transforms conversations with AI to deliver smarter, more engaging customer experiences. While some users report limited visibility in analytics, the platform still offers proactive roadmaps aligned with business goals. It’s built for innovative teams aiming to elevate customer journeys and drive meaningful business impact with confidence.
Overall Rating
Based on 9 users reviews
4.6
Rating Distribution
Positive
78%
Neutral
22%
Negative
0%
Starting Price
Custom
Uniphore Specifications
Omnichannel Support
CRM Integration
Analytics and Reporting
Customer Feedback Surveys
What Is Uniphore?
Uniphore is built for customer service teams, sales professionals, and enterprises aiming to redefine how they interact with customers. It uses artificial intelligence and automation to boost engagement, improve decision-making, and streamline communication. From personalized experiences to real-time conversation intelligence, it helps users work smarter, not harder. Uniphore is a trusted name that adapts to your business goals while helping teams unlock new opportunities and strengthen customer relationships across every touchpoint.
Uniphore Pricing
Uniphore Integrations
Uniphore offers integrations with the following apps:
- Amazon Connect Software
- Avaya
- Cisco
- Five9 Software
- Genesys
- tcn
Who Is Uniphore For?
Uniphore is for enterprises and industries looking to transform how they engage with customers, employees, and data through conversational AI and automation. It caters to various industries, including:
- Banking
- Telecom
- Healthcare
- Travel & Hospitality
- High Tech
- B2B Tech Support
Is Uniphore Right For You?
Uniphore is ideal for businesses aiming to enhance customer interactions, improve agent performance, and streamline operations using AI. It’s especially suited for enterprises in industries like banking, telecom, and healthcare that manage high volumes of communication and seek to boost efficiency, ensure compliance, and deliver smarter, more personalized experiences.
Still unsure whether Uniphore is right for you? Contact us at (661) 384-7070 for expert assistance with any questions you may have.
Uniphore Features
This feature empowers agents with real-time support during customer interactions. It provides instant suggestions, next steps, and context-driven recommendations—helping agents respond quickly and accurately.
This feature enables businesses to securely record and store all communications. It ensures compliance, supports training, and enhances the customer experience by analyzing conversations for continuous improvement.
This important feature uses AI to analyze customer conversations, extracting key insights like intent and sentiment. It helps businesses identify trends, improve customer service, and make smarter, data-driven decisions.
U-Self Serve feature allows customers to find solutions and answers on their own through a virtual assistant. It reduces the need for agent intervention, improving efficiency and enhancing the customer self-service experience.
This flexible feature helps businesses unify their customer data from different sources, creating a single view of each customer. It enables better personalization, smarter marketing, and more informed decisions across teams.
Q for Sales feature acts as an AI-powered assistant for sales teams, automating tasks, providing insights, and helping prioritize leads. It empowers salespeople to work more efficiently, close deals faster, and boost revenue.
This innovative feature assists recruiting teams by automating candidate sourcing and screening. It helps identify the best talent faster, improving the hiring process and ensuring a better candidate experience.