Uniphore

Uniphore

9 Review(s)

Overview

Uniphore transforms conversations with AI to deliver smarter, more engaging customer experiences. While some users report limited visibility in analytics, the platform still offers proactive roadmaps aligned with business goals. It’s built for innovative teams aiming to elevate customer journeys and drive meaningful business impact with confidence.

Overall Rating

Based on 9 users reviews

4.6

Rating Distribution

Positive

78%

Neutral

22%

Negative

0%

Starting Price
Custom

What Is Uniphore?

Uniphore is built for customer service teams, sales professionals, and enterprises aiming to redefine how they interact with customers. It uses artificial intelligence and automation to boost engagement, improve decision-making, and streamline communication. From personalized experiences to real-time conversation intelligence, it helps users work smarter, not harder. Uniphore is a trusted name that adapts to your business goals while helping teams unlock new opportunities and strengthen customer relationships across every touchpoint.

Uniphore Pricing

Uniphore cost varies based on factors such as the number of users, required features, and service levels. Users can get pricing for the plan that best suits them.

Uniphore Integrations

Uniphore offers integrations with the following apps:

Watch the Uniphore demo to learn more about its integration.

Who Is Uniphore For?

Uniphore is for enterprises and industries looking to transform how they engage with customers, employees, and data through conversational AI and automation. It caters to various industries, including:

  • Banking
  • Telecom
  • Healthcare
  • Travel & Hospitality
  • High Tech
  • B2B Tech Support

Is Uniphore Right For You?

Uniphore is ideal for businesses aiming to enhance customer interactions, improve agent performance, and streamline operations using AI. It’s especially suited for enterprises in industries like banking, telecom, and healthcare that manage high volumes of communication and seek to boost efficiency, ensure compliance, and deliver smarter, more personalized experiences.

Still unsure whether Uniphore is right for you? Contact us at (661) 384-7070 for expert assistance with any questions you may have.

Pros And Cons of Uniphore

Pros

  • Simple and user-friendly interface, even for non-technical users

  • Offers proactive ideas and roadmaps tailored to business goals

  • Accelerates onboarding and enables strong team coaching

  • Intuitive tools to review, clip, and organize recorded meetings

Cons

  • Campaign delivery features need improvements and refinement

  • Some reporting features lack visibility into performance results

  • Platform sometimes fails and lacks bulk action capabilities

Frequently Asked Questions

Uniphore pricing depends on factors such as the number of users, desired features, and service levels. Users can request pricing for the plan that best fits their needs.

Uniphore software offers phone, chatbot, email/helpdesk, FAQs/forums, and knowledge base support.

Yes, Uniphore offers an API.

Typical users of Uniphore include large enterprises across industries like healthcare, telecom, banking, travel & hospitality, and tech.

No, Uniphore does not have a mobile app.

Uniphore offers smooth integration with Cisco, Amazon Connect, Five9, Genesys, tcn, and Avaya.

Uniphore supports over 100 global languages and dialects, including 14 Indian languages such as Hindi, Bengali, Tamil, Telugu, Kannada, Malayalam, Marathi, Punjabi, Urdu, Assamese, Gujarati, Bhojpuri, Oriya, and Indian English.