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Overview
Veemo is an extensive customer service platform that centralizes all customer conversations into an omnichannel team inbox and enforces ‘SLA’ tracking with automated workflows for faster resolution. While the platform’s performance can be slow under extensive load, it provides a searchable knowledge base and customer portal to enable extensive self-service.
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Starting Price
Custom
Veemo Specifications
- Live Chat
- Omnichannel Support
- Analytics And Reporting
- Customer Feedback Surveys
What Is Veemo?
Veemo is a cloud-based customer service platform that manages customer communications across email, chat, social, and phone from one omnichannel inbox while converting interactions into tickets for structured tracking. It automates repetitive tasks and SLA enforcement with workflow rules and provides a searchable knowledge base plus a customer portal for self-service. The platform also delivers analytics and reporting to measure team performance, ‘CSAT’, ticket handling times, and incident status, helping teams scale support without losing personal context.
Veemo Pricing
Veemo pricing varies according to the following plans:
- Growth Plan: $34/user/month
- Team Plan: $79/user/month
- Premium Plan: $119/user/month
- Enterprise Plan: $179/user/month
Disclaimer: The pricing is subject to change.
Veemo Integrations
Veemo software integrates with a wide range of apps, including:
Who Is Veemo For?
Veemo is suitable for the following sectors:
- Ecommerce and retail
- Banking and finance
- Insurance
- Government
- Education
- Automotive
- Travel
Is Veemo Right For You?
Veemo software is suitable for businesses aiming to deliver consistent, omnichannel customer support while reducing ticket volume via self-service and automation. It centralizes conversations, implements ‘SLA’ and business-hour rules, and generates reports that identify bottlenecks and improves ‘CSAT’. The platform also supports ecommerce and enterprise use cases with workflow automation and knowledge management.
Still not sure if Veemo is right for you? Contact our customer helpline at (661) 384-7070 for further guidance.
Veemo Features
Team Inbox
Veemo centralizes customer conversations from email, social, chat and phone into a single shared inbox for the support team. It converts messages into unified threads, so internal collaboration and context are preserved across channels.
Helpdesk And Ticketing
The software creates, assigns and tracks tickets automatically to ensure timely resolution and audit history. It supports SLA configuration, business hours, and automatic assignment workflow to enforce response targets.
Knowledge Base
The system publishes a searchable help center and knowledge base to deflect tickets and provide extensive self-service. It supports content like guides, troubleshooting articles and structured ‘FAQs’, and exposes a secure customer portal where users can view ticket status.
Workflow Automation
The platform implements trigger-based automations to route, tag, escalate, and resolve repetitive tasks automatically. It tracks KPIs with built-in reporting and analytics to measure CSAT, ticket volume, resolution time, and SLA compliance.
Pros And Cons of Veemo
Pros
Provides a full ticketing system with ‘SLA’
Offers extensive reports and analytics
Enhances incident communications for transparency
Delivers real-time updates on service status
Cons
Updates may slow down implementation time
Extensive capabilities may initially overwhelm users
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Frequently Asked Questions
Does Veemo have a mobile app?
No, Veemo does not offer a mobile app.
What language does Veemo support?
Veemo software supports English language only.
Who are the typical users of Veemo?
The typical users of Veemo include sectors like ecommerce and retail, banking and finance, insurance, government, education, automotive, and travel.
What other apps does Veemo integrate with?
Veemo software integrates with a wide range of apps, including Jira software, Slack software, Intercom, Clickup software, Magento, Shopify software, and BigCommerce software.
Does Veemo offer an API?
Yes, Veemo does offer an API.
What level of support does Veemo offer?
Veemo offers support through email, phone number, and form submission.
What types of pricing plans does Veemo offer?
The vendor offers customized pricing plans according to different business needs. It offers a Growth Plan at $34/user/month, a Team Plan at $79/user/month, a Premium Plan at $119/user/month, and an Enterprise Plan at $179/user/month. Get a customized Veemo cost breakdown for your business today.