Veemo

Veemo

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Overview

Veemo is an extensive customer service platform that centralizes all customer conversations into an omnichannel team inbox and enforces ‘SLA’ tracking with automated workflows for faster resolution. While the platform’s performance can be slow under extensive load, it provides a searchable knowledge base and customer portal to enable extensive self-service.

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Starting Price
Custom

Veemo Specifications

  • Live Chat
  • Omnichannel Support
  • Analytics And Reporting
  • Customer Feedback Surveys

Veemo Features

Team Inbox

Veemo centralizes customer conversations from email, social, chat and phone into a single shared inbox for the support team. It converts messages into unified threads, so internal collaboration and context are preserved across channels.

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Helpdesk And Ticketing

The software creates, assigns and tracks tickets automatically to ensure timely resolution and audit history. It supports SLA configuration, business hours, and automatic assignment workflow to enforce response targets.

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Knowledge Base

The system publishes a searchable help center and knowledge base to deflect tickets and provide extensive self-service. It supports content like guides, troubleshooting articles and structured ‘FAQs’, and exposes a secure customer portal where users can view ticket status.

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Workflow Automation

The platform implements trigger-based automations to route, tag, escalate, and resolve repetitive tasks automatically. It tracks KPIs with built-in reporting and analytics to measure CSAT, ticket volume, resolution time, and SLA compliance.

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Pros And Cons of Veemo

Pros

  • Provides a full ticketing system with ‘SLA’

  • Offers extensive reports and analytics

  • Enhances incident communications for transparency

  • Delivers real-time updates on service status

Cons

  • Updates may slow down implementation time

  • Extensive capabilities may initially overwhelm users

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Frequently Asked Questions

Does Veemo have a mobile app?

No, Veemo does not offer a mobile app.

What language does Veemo support?

Veemo software supports English language only.

Who are the typical users of Veemo?

The typical users of Veemo include sectors like ecommerce and retail, banking and finance, insurance, government, education, automotive, and travel.

What other apps does Veemo integrate with?

Veemo software integrates with a wide range of apps, including Jira software, Slack software, Intercom, Clickup software, Magento, Shopify software, and BigCommerce software.

Does Veemo offer an API?

Yes, Veemo does offer an API.

What level of support does Veemo offer?

Veemo offers support through email, phone number, and form submission.

What types of pricing plans does Veemo offer?

The vendor offers customized pricing plans according to different business needs. It offers a Growth Plan at $34/user/month, a Team Plan at $79/user/month, a Premium Plan at $119/user/month, and an Enterprise Plan at $179/user/month. Get a customized Veemo cost breakdown for your business today.