Last Updated
Overview
XEBO.ai is an AI-powered experience management platform that unifies customer and employee feedback collection and analysis. It offers a DIY interface and strong multilingual support. While highly scalable, it has less global recognition than larger competitors. Its AI-driven insights enable swift, data-informed decision-making across diverse business sectors.
Overall Rating
Based on 8 users reviews
4.6
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
XEBO.ai Specifications
Omnichannel Support
CRM Integration
Analytics and Reporting
Customer Feedback Surveys
What Is XEBO.ai?
XEBO.ai (formerly Survey2Connect) is an AI-powered experience management (XM) platform that allows organizations to collect, analyze, and act on feedback across the entire customer and employee lifecycle. The solution provides a holistic view of customer sentiment and operationalizes feedback using advanced analytical tools. The platform features integrated solutions for customer experience (CX), employee experience (EX), and digital research, leveraging proprietary AI (like the Text Genie engine) to turn raw feedback data into actionable insights and strategies.
XEBO.ai Pricing
XEBO.ai pricing consists of the following plans:
- Survey Software: Free
- CX Suite: Custom pricing
- Research Suite: Custom pricing
Disclaimer: The pricing is subject to change.
XEBO.ai Integrations
XEBO.ai offers many integrations, including:
Who Is XEBO.ai For?
Xebo.ai is ideal for professionals in the following industries:
- Banking
- Automotive
- Healthcare
- Government
- Education
- Telecom
- Real Estate
- Insurance
Is XEBO.ai Right For You?
XEBO.ai is a strong solution if your enterprise demands an AI-first, omnichannel approach to experience management, especially if you require multilingual support (including Arabic) or have stringent data residency requirements (offering local data centers in regions like the KSA/UAE). The platform's ability to provide granular insights from unstructured text and video feedback using its Text Genie engine is highly valuable for strategic decision-making. If you are looking to move beyond traditional surveying with an agile, customizable platform that competes strongly against industry leaders, XEBO.ai is an ideal choice for boosting customer retention and loyalty.
Still not sure about XEBO.ai? Contact our support team at (661) 384-7070 for further guidance.
XEBO.ai Features
This feature allows users to easily measure and analyze net promoter scores (NPS) across multiple channels. It provides real-time insights via custom dashboards to find gaps in customer experience (CX) and drive higher customer satisfaction by leveraging automated feedback triggers.
XEBO.ai enables organizations to compare their product, customer experience, or employee experience performance against industry peers or a global average. This helps users find gaps for improvement and stay ahead of the curve by leveraging industry net promoter score (NPS) benchmark reports.
This feature helps users gain insight into the critical factors that hold significance for customers and have the most impact on overall experience and loyalty. It analyzes performance drivers, identifies both direct and indirect influences on satisfaction, and helps fix experience gaps strategically.
XEBO.ai features the power of predictive analysis to forecast customer behavior, preferences, and future actions by analyzing past interactions. It helps identify customers at risk of churning and enables intervention with targeted retention strategies, thereby boosting the future net promoter score (NPS).
This feature allows organizations to test ad campaigns and marketing communications before rolling out to ensure maximum impact and optimized return on investment. It provides instant access to relevant audience panels and advanced statistical analysis to identify how customers perceive the brand and ad creatives.