Last Updated
Overview
XEBO.ai is an AI-powered experience management platform that unifies customer and employee feedback collection and analysis. It offers a DIY interface and strong multilingual support. While highly scalable, it has less global recognition than larger competitors. Its AI-driven insights enable swift, data-informed decision-making across diverse business sectors.
Overall Rating
Based on 8 users reviews
4.6
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
XEBO.ai Specifications
- Omnichannel Support
- CRM Integration
- Analytics and Reporting
- Customer Feedback Surveys
What Is XEBO.ai?
XEBO.ai (formerly Survey2Connect) is an AI-powered experience management (XM) platform that allows organizations to collect, analyze, and act on feedback across the entire customer and employee lifecycle. The solution provides a holistic view of customer sentiment and operationalizes feedback using advanced analytical tools. The platform features integrated solutions for customer experience (CX), employee experience (EX), and digital research, leveraging proprietary AI (like the Text Genie engine) to turn raw feedback data into actionable insights and strategies.
XEBO.ai Pricing
XEBO.ai pricing consists of the following plans:
- Survey Software: Free
- CX Suite: Custom pricing
- Research Suite: Custom pricing
Disclaimer: The pricing is subject to change.
XEBO.ai Integrations
XEBO.ai offers many integrations, including:
Who Is XEBO.ai For?
Xebo.ai is ideal for professionals in the following industries:
- Banking
- Automotive
- Healthcare
- Government
- Education
- Telecom
- Real Estate
- Insurance
Is XEBO.ai Right For You?
XEBO.ai is a strong solution if your enterprise demands an AI-first, omnichannel approach to experience management, especially if you require multilingual support (including Arabic) or have stringent data residency requirements (offering local data centers in regions like the KSA/UAE). The platform's ability to provide granular insights from unstructured text and video feedback using its Text Genie engine is highly valuable for strategic decision-making. If you are looking to move beyond traditional surveying with an agile, customizable platform that competes strongly against industry leaders, XEBO.ai is an ideal choice for boosting customer retention and loyalty.
Still not sure about XEBO.ai? Contact our support team at (661) 384-7070 for further guidance.
XEBO.ai Features
Net Promoter Score (NPS) Analysis
This feature allows users to easily measure and analyze net promoter scores (NPS) across multiple channels. It provides real-time insights via custom dashboards to find gaps in customer experience (CX) and drive higher customer satisfaction by leveraging automated feedback triggers.
Benchmarking And Competitive Analysis
XEBO.ai enables organizations to compare their product, customer experience, or employee experience performance against industry peers or a global average. This helps users find gaps for improvement and stay ahead of the curve by leveraging industry net promoter score (NPS) benchmark reports.
Key Driver Analysis
This feature helps users gain insight into the critical factors that hold significance for customers and have the most impact on overall experience and loyalty. It analyzes performance drivers, identifies both direct and indirect influences on satisfaction, and helps fix experience gaps strategically.
AI-Powered Predictive Analysis
XEBO.ai features the power of predictive analysis to forecast customer behavior, preferences, and future actions by analyzing past interactions. It helps identify customers at risk of churning and enables intervention with targeted retention strategies, thereby boosting the future net promoter score (NPS).
On-Demand Ad Testing
This feature allows organizations to test ad campaigns and marketing communications before rolling out to ensure maximum impact and optimized return on investment. It provides instant access to relevant audience panels and advanced statistical analysis to identify how customers perceive the brand and ad creatives.
Pros And Cons of XEBO.ai
Pros
Excellent customer support that is consistently available
Comprehensive suite covers customer, employee, and market research
Provides easy-to-understand reports with visual dashboards
Cons
Low response rates are a common challenge when mass surveying
Occasional technical bugs where logic needs re-applying
XEBO.ai Reviews
Total 8 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars63%
4
Stars38%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Accounting, 11-50 employees
Free trial
“Easy questionnaire sharing”
Pros
You can easily build custom questionnaires and share them far and wide, it's perfect for reaching exactly the audience you need, whether it's a small team or a massive community.
Cons
I'm a big fan of the entire platform and don't have any criticisms.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Insurance, 500+ employees
More than a year
“Simple survey system!”
Pros
The system is simple, welcoming and great for building forms, viewing reports and using the main dashboard. You can send out surveys using text messages, email and now even WhatsApp.
Cons
While most parts are simple we sometimes have special requests from other departments that need adjustments to the system. The support crew is always great about helping us but getting those updates implemented isn't instant.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Market Research, 101-500 employees
More than a year
“Strong staff partnership, text analysis needs work”
Pros
Their staff partners with you for studies of any scale to make sure the entire project is a win.
Cons
The way it interprets written responses could be better but I trust the developers are looking into it.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Frequently Asked Questions
Does XEBO.ai offer an API?
Yes, XEBO.ai software offers an API.
What other apps does XEBO.ai integrate with?
XEBO.ai offers integrations with Mailchimp, SAP, Zendesk, Oracle, and Workday.
What language does XEBO.ai support?
XEBO.ai offers comprehensive multilingual support, including Arabic and English.
What types of pricing plans does XEBO.ai offer?
XEBO.ai pricing consists of the following plans: Survey Software (Free), CX Suite (custom pricing), and Research Suite (custom pricing); you can request a personalized XEBO.ai cost quote for your business today.
Does XEBO.ai have a mobile app?
Yes, XEBO.ai offers a mobile app.
What level of support does XEBO.ai offer?
XEBO.ai provides excellent customer support, including 24/7 live support via phone and chat, a comprehensive knowledge base, and dedicated local servicing teams in key regions.
Who are the typical users of XEBO.ai?
XEBO.ai is ideal for professionals in industries such as Banking, Automotive, Healthcare, Government, Education, Telecom, Real Estate, and Insurance.