Softwarefinder
icon-search
Softwarefinder
Yonyx

Yonyx

Last Updated Aug 1, 2025

Overview

Yonyx simplifies complex support workflows with AI-powered decision trees that boost first call resolution and reduce agent variability. While it doesn’t replace full telephony systems, it integrates seamlessly with them. This makes it ideal for teams seeking smarter scripting and scalable self-service without the overhead of traditional platforms.

Get A Firsthand Look At Software
Watch Free Demo

Overall Rating

Based on 11 users reviews

4.9

Rating Distribution

Positive

100%

Neutral

0%

Negative

0%

Starting Price
Custom

What Is Yonyx?

Yonyx is a cloud-based platform designed for developing decision tree-driven customer interaction graphs. It empowers troubleshooting workflows, call scripting automation, and knowledge base navigation for enterprise technical support, customer service operations, and information technology (IT) service management deployments. The platform also facilitates both agent-assisted interactions and customer self-service implementations, delivering measurable improvements in first call resolution (FCR) metrics while reducing operational expenditure through workflow automation.

What Is Yonyx Best For?

The platform is best known for its ‘AI-Powered Decision Tree Enhancement’, which automatically optimizes and translates decision tree content while generating intelligent conversation branches. This generative artificial intelligence (AI) framework reduces content development cycles from weeks to hours, eliminating manual authoring bottlenecks that plague traditional workflow platforms.

Yonyx Pricing

Yonyx offers flexible pricing models designed for different organizational requirements and deployment scenarios. These include:

  • Professional Plan - $20/user/month (For internal use)
  • Enterprise Plan - Custom pricing (For internal or external use)
Each plan comes with a free trial. Request a personalized Yonyx pricing consultation for your specific enterprise requirements today!

Disclaimer: The pricing is subject to change.

Yonyx Integrations

The platform integrates with major enterprise systems and third-party applications, including:

Schedule a free Yonyx demo to learn more about its integration arrangements.

Who Is Yonyx For?

Yonyx is mainly designed for:

  • Call center agents
  • Tech support industries
  • Customer service businesses

Is Yonyx Right For You?

If inconsistent agent performance and overwhelming support volumes are disrupting your customer experience delivery, Yonyx provides the workflow intelligence your organization needs to regain control. Processing 1.9 billion customer interactions annually, it has proven its enterprise-grade reliability across diverse organizational challenges.

Still unsure if Yonyx fits your strategy? Connect with our customer support staff at (661) 384-7070 for further guidance.

Pros And Cons of Yonyx

Pros

  • Offers an intuitive authoring interface

  • Comprehensive analytics and troubleshooting capabilities

  • Can be customized to suit different organizations’ requirements

Cons

  • Multiple choice quiz functionality needs development

  • Scripting edit request process could be more streamlined

Frequently Asked Questions

Yes, Yonyx offers API integration.

Support is available through dedicated phone consultation and email channels.

Yonyx is primarily available in the English language but supports customers in multiple languages.

Yonyx is utilized by call centers, IT helpdesks, inside sales teams, customer service departments, and self-service portals to streamline support workflows and enhance customer engagement.

The platform integrates with major enterprise systems and third-party applications, including Salesforce, Zoho CRM, Zendesk, Microsoft Azure, and OKTA.

No, the platform does not offer any mobile application.

The vendor offers a Professional plan at $20/user/month for internal use and an Enterprise plan with custom pricing for internal or external implementations. Get in touch with us for a tailored Yonyx price estimate.