Overview
Yonyx simplifies complex support workflows with AI-powered decision trees that boost first call resolution and reduce agent variability. While it doesn’t replace full telephony systems, it integrates seamlessly with them. This makes it ideal for teams seeking smarter scripting and scalable self-service without the overhead of traditional platforms.
Overall Rating
Based on 11 users reviews
4.9
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Yonyx Specifications
Customer Profiles
Email Management
Escalation Management
Self-Service Portal
What Is Yonyx?
Yonyx is a cloud-based platform designed for developing decision tree-driven customer interaction graphs. It empowers troubleshooting workflows, call scripting automation, and knowledge base navigation for enterprise technical support, customer service operations, and information technology (IT) service management deployments. The platform also facilitates both agent-assisted interactions and customer self-service implementations, delivering measurable improvements in first call resolution (FCR) metrics while reducing operational expenditure through workflow automation.
What Is Yonyx Best For?
The platform is best known for its ‘AI-Powered Decision Tree Enhancement’, which automatically optimizes and translates decision tree content while generating intelligent conversation branches. This generative artificial intelligence (AI) framework reduces content development cycles from weeks to hours, eliminating manual authoring bottlenecks that plague traditional workflow platforms.
Yonyx Pricing
Yonyx offers flexible pricing models designed for different organizational requirements and deployment scenarios. These include:
- Professional Plan - $20/user/month (For internal use)
- Enterprise Plan - Custom pricing (For internal or external use)
Disclaimer: The pricing is subject to change.
Yonyx Integrations
The platform integrates with major enterprise systems and third-party applications, including:
Who Is Yonyx For?
Yonyx is mainly designed for:
- Call center agents
- Tech support industries
- Customer service businesses
Is Yonyx Right For You?
If inconsistent agent performance and overwhelming support volumes are disrupting your customer experience delivery, Yonyx provides the workflow intelligence your organization needs to regain control. Processing 1.9 billion customer interactions annually, it has proven its enterprise-grade reliability across diverse organizational challenges.
Still unsure if Yonyx fits your strategy? Connect with our customer support staff at (661) 384-7070 for further guidance.
Yonyx Features
This feature allows authors to structure content as hierarchical modules. Furthermore, it improves re-usability and reduces complexity across multiple decision trees, enabling organizations to maintain consistent guidance while minimizing content duplication and authoring overhead.
Yonyx provides dynamic data storage through its ‘placeholders’ functionality. These are objects designed to capture and store variable information. The platform offers multiple methods to populate these placeholders, including embedded forms, customer relationship management (CRM) data connector integration, and direct node configuration, enabling personalized customer interactions throughout the decision tree workflow.
Yonyx offers a comprehensive feedback management system through its built-in ticketing workflow, allowing agents to communicate directly with content authors. It also provides intelligent response optimization by automatically reordering user response options based on usage data. This ensures that the most popular customer choices appear first in the interface to improve user experience.
The platform offers flexible pathway management through its one-click hiding feature for customer interaction routes. Yonyx provides this capability to enable A/B testing of different pathways using analytics data, allowing organizations to optimize customer journeys without permanently deleting content or disrupting live operations.