Last Updated
Key Takeaways
Generated from the text of customer reviews
DrFirst is an e-prescribing and medication management platform widely used by physicians, care coordinators, and clinical staff across healthcare settings. It’s particularly effective for high-volume and multi-provider practices. Users often praise its secure e-prescribing and compliance features, while slow support response remains a drawback.
Our Verdict
DrFirst is a reliable option for medical practices managing high prescription volumes or transitioning between EHR systems. It suits organizations that value compliance and secure data handling. While pricing may be steep for smaller clinics, larger networks gain long-term value through efficient medication management and smoother renewals.
Overall Rating
Based on 19 users reviews
2.8
Rating Distribution
Positive
53%
Neutral
5%
Negative
42%
Starting Price
Custom
DrFirst Specifications
- Appointment Management/Scheduling
- e-Prescriptions
- Lab Integration
- Patient Portal
What Is DrFirst?
DrFirst is a medication management software that helps medical practices streamline care coordination. The software continually evolves and broadens its horizons while maintaining a keen focus on enhancing patient outcomes and advancing health care. DrFirst’s platform rcopia primarily focuses on e-prescribing and simplifying medication management. It removes the complications of traditional methods of prescribing medication, reducing errors, and ensuring patients get the proper medications.
What Is DrFirst Best For?
With DrFirst, prescribing medication becomes a seamless, error-free task, greatly enhancing patient safety and care. The platform ensures accurate dosage, minimizes potential errors, and promotes efficient communication between providers and pharmacies. Furthermore, e-prescribing represents a transformative leap towards modern, patient-centered healthcare, making it easy for medical professionals to track medications and promote better care.
How Much Does DrFirst Cost?
Disclaimer: The pricing has been sourced from third-party and is subject to change.
DrFirst Integrations
The software offers e-prescribing, medication management, care collaboration, and telehealth integrations. However, the vendor has not disclosed any information regarding the software’s third-party integration capabilities.
How Does DrFirst Software Work?
Here's how you can navigate the dashboard and make use of the software's features:
- Log in using your credentials
- Create patient documents and medication data
- Access patient files, medication history and outcomes
- Seamlessly integrate with pharmacies for prescription management
- Utilize the medication reconciliation feature to keep the medication list up-to-date
- Prescribe medications and electronically submit prescription, reducing the risk of errors
- Discover additional features to enhance your practice
Who Is DrFirst Software For?
DrFirst is suitable for small clinics and large hospitals, making it a highly scalable solution for healthcare practices. It can be used by the following:
- Hospital and Health systems
- Nurse practitioners
- Private practices
- Specialty care
- Emergency medical services
- Pharmaceutical companies
- Payers
DrFirst Use Cases
Based on our analysis of user reviews and DrFirst’s current capabilities, we’ve identified several practical scenarios where this software fits well within healthcare organizations:
Clinics Transitioning Between EHR Systems
Healthcare organizations migrating from one EHR to another often face data loss or workflow disruption. DrFirst’s system migration tools help maintain patients’ data safety and operational continuity, by securely transferring prescription data and medication histories, without downtime. It’s particularly beneficial for multi-site practices to standardize systems.
High-Volume Practices Managing Frequent Prescription Renewals
For practices handling a large volume of recurring prescriptions, DrFirst’s AI-powered renewal system reduces administrative load. By automating renewal approvals and flagging inconsistencies, it helps prescribers focus on patient care rather than repetitive manual checks. This makes it ideal for busy primary care or specialty clinics.
Organizations Prioritizing Medication Safety And Compliance
Facilities that emphasize regulatory compliance and patient safety benefit from DrFirst’s structured workflows for accurate prescribing and renewal review. The platform minimizes prescription errors and supports adherence to federal e-prescribing and controlled substances standards, helping maintain audit readiness.
Multi-Provider Practices Needing Coordinated Prescribing
DrFirst supports collaborative care environments by synchronizing medication data across different providers and departments. This shared visibility ensures every clinician works with up-to-date prescription details, reducing duplication and improving continuity of care in group practices and integrated health networks.
Pharmacy-Linked Practices Enhancing Communication
Clinics that rely on frequent coordination with pharmacies can streamline their workflows through DrFirst’s direct provider-pharmacy communication tools. This reduces follow-ups, improves refill turnaround time, and helps maintain clarity around medication availability and dosage adjustments.
DrFirst User Sentiments
Most Positive Sentiments | Least Positive Sentiments |
Secure & Reliable E-Prescribing
Users consistently highlight DrFirst’s secure and compliant e-prescribing process. They appreciate how it reduces prescription errors and ensures regulatory compliance for controlled substances. A user said: “Being able to send prescriptions securely is extremely important to our organization.” | Customer Support/Responsiveness
Support responsiveness is a major pain point. Users report long waiting times, unreturned calls, and unresolved tickets when seeking technical help or troubleshooting.
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Workflow Efficiency
Many reviewers find DrFirst’s workflow intuitive for creating, renewing, and managing prescriptions. Automations make the process smooth, saving time compared to manual methods. | User Interface
While the system is functional, several users mention that the interface feels dated and cluttered. Navigation can be a bit complex, and simple actions often require multiple clicks. A user said: “The user interface is a little cluttered.” |
Integration with Existing Systems
Users often note that DrFirst integrates fairly well with their EMR systems, helping reduce duplicate data entry and keeping patient information synced across platforms. | Performance Regression
After updates or system changes, some users experience slower performance or added complexity in workflows that were previously streamlined. |
Is DrFirst Right For You?
DrFirst software is a web-based platform fully compliant with DEA regulations, offering a comprehensive suite of practice management features. The solution helps optimize efficiency and enhance patient care. With IT investments and clinical outcomes calendar, it effectively aids in task management and achieving practice objectives.
The software caters to a wide range of healthcare facilities, and it evolves with the growing needs of your practice. Its comprehensive capabilities serve as an all-encompassing solution for 360-degree practice management. Moreover, it is HIPAA-compliant and can be accessed via mobiles as well.
Still questioning whether DrFirst is a solution to all your medication management problems? Contact us at (661) 384-7070 and let our support team help you make an informed decision.
DrFirst Features
Telemedicine
Telemedicine enables healthcare providers to conduct virtual consultations effortlessly. Patients can connect with their doctors from the comfort of their homes, enhancing accessibility to care. This feature ensures real-time video or audio communication, allowing for remote diagnosis, prescription, and monitoring, ultimately improving patient outcomes.
Patient Engagement
The patient engagement feature empowers healthcare providers to interact with patients through secure communication channels. It facilitates appointment reminders, phone calls, health education, and the sharing of important documents. By fostering a solid patient-provider relationship, it contributes to better adherence to treatment plans and overall satisfaction.
Secure Messaging
Providers can exchange confidential information, test results, and treatment updates with peace of mind. This HIPAA-compliant messaging system enhances collaboration among healthcare teams, ultimately benefiting patient care.
Medication Adherence
This helpful feature also provides tools to educate patients about their medications, dosage schedules, and potential side effects. With reminders and alerts, patients are more likely to follow their prescribed regimens, reducing the risk of complications.
Automated Alerts
Automated alerts keep healthcare providers informed and proactive. This feature offers real-time notifications for critical events, such as abnormal lab results or missed appointments. It ensures that healthcare teams respond swiftly to emerging issues, improving patient safety and timely interventions. The alerts act as a guardian of patient well-being within the system.
AI-Powered Renewals
DrFirst’s AI-powered renewal system automates prescription renewal requests by identifying and matching medications accurately, reducing manual review time. It flags potential issues like drug interactions or outdated information, helping providers process renewals faster while maintaining accuracy and patient safety.
System Migrations
The system migration service simplifies the transition between EHR systems by securely transferring medication histories, patient data, and prescribing records. It minimizes downtime, preserves data integrity, and ensures providers maintain uninterrupted access to critical clinical information throughout the migration process.
Pros And Cons of DrFirst
Pros
DrFirst healthcare innovations include AI-assisted medication management
United healthcare universe where users are connected in real-time
Their customer support people resolve issues timely
Helps to prescribe medication without any mistakes
Cons
Customer service can be improved, according to some DrFirst reviews
Infrequent updates and lags
DrFirst Reviews
Total 19 reviews
2.8
All reviews are from verified customers
Rating Distribution
5
Stars16%
4
Stars37%
3
Stars0%
2
Stars5%
1
Stars42%
Share your experience
Hospital & Health Care, 51-100 employees
More than a year
“Absolutely No Customer Service”
Pros
The concept of an app to send prescriptions is good, but the app has not functioned reliably.
Cons
Randomly, the app wont recognize my password, and there is no timely customer service. For this amount of money, the product needs to be dependable or have a reliable and timely help desk. Use a different company if you need dependable methods of prescribing in healthcare.
Rating Distribution
Ease of use
4
Value for money
2
Customer Support
2
Functionality
2
Hospital & Health Care, 1-10 employees
More than a year
“You need to do better. Way better!”
Pros
Nothing. It was a nightmare to get started, and resolving issues was a maze of roadblocks. Thanks for nothing!
Cons
Lacking in customer support. I put in a ticket, got no call, responded back with an email, and four days later got an email asking when its a good time to call! How about when you get the message?
Rating Distribution
Ease of use
10
Value for money
2
Customer Support
2
Functionality
2
Mental Health Care, 1-10 employees
More than a year
“No Customer Service”
Pros
Onboarding six years ago was fine; they were attentive to what I needed. Now it's horrible.
Cons
I have been with this company for a while, and they used to provide good service, but now their customer service via phone does not exist. Virtual assistants are rude, unable to help, or connect you with a supervisor or manager. I have been on hold now for 1 hour and 15 minutes. The email option just sends an email saying they received it, but thats it. I can't send any scripts today and will invest time in finding a new company. They claim they do not have my email, but the invoice, which I paid in full, has all my updated information. DO NOT DO IT! NOT WORTH THE HASSLE!
Rating Distribution
Ease of use
3
Value for money
4
Customer Support
2
Functionality
6
Frequently Asked Questions
Does DrFirst offer a free trial?
No, DrFirst does not offer a free trial.
How does DrFirst help health systems?
DrFirst helps medical professionals and practices by streamlining medication management. Moreover, physicians can access all the patient info and history, ensuring no prescription errors.
How long does it take to implement DrFirst?
The implementation steps for DrFirst are straightforward, and the process requires minimal training. It also depends on the size and type of your organization. Schedule a free demo for more help.
How much does DrFirst cost?
The vendor offers customized pricing plans, starting from $799/feature/year. Get in touch with us for a tailored DrFirst cost estimate.
What level of support does DrFirst offer?
Doctor First software offers live chat, a knowledge base, fax, and phone support.
Which medical departments prefer DrFirst?
Dr. First software caters to many healthcare entities, including PMS vendors, HIS, HIT partners, specialty care centers, PBMs, and emergency centers.
Who are the typical users of DrFirst?
The software is a highly scalable solution for healthcare practices, which include hospitals and health systems, nurse practitioners, private practices, specialty care, emergency medical services, payers, and pharmaceutical companies.
What languages does DrFirst support?
The software supports the English language only.
Does DrFirst offer a mobile app?
Yes, the platform offers a mobile app for iOS users.
What other apps does DrFirst integrate with?
The software offers e-prescribing, medication management, care collaboration, and telehealth integrations. However, the vendor has not disclosed any information regarding the software’s specific third-party integration.