Overview
eClinicalWorks is a popular, all-inclusive EHR and medical billing service designed for practices across various specialties, including urgent care, behavioral health, and otolaryngology. While some users have reported issues with customer support, the software’s extensive suite of tools makes it a great fit for practices of all sizes.
Overall Rating
Based on 280 users reviews
3.4
Rating Distribution
Positive
56%
Neutral
28%
Negative
16%
Starting Price
$449
/month/provider
eClinicalWorks Specifications
Appointment Management/Scheduling
e-Prescriptions
Lab Integration
Patient Portal
What Is eClinicalWorks EMR?
eClinicalWorks is a top-rated electronic medical records (EMR) and practice management software solution designed for ambulatory practices of all sizes. It offers a unified platform for managing patient records, scheduling appointments, documenting encounters, and processing billing. The system also supports e-prescribing, AI automation, population health management, telehealth, and patient engagement features.
What is eClinicalWorks EMR Best For?
eClinicalWorks stands out with its AI-powered tools that simplify clinical documentation, automate administrative tasks, and improve practice efficiency. Sunoh.ai converts conversations into clinical notes to reduce the need for manual entry. The AI Assistant streamlines workflows by handling scheduling, record searches, and routine tasks. Additionally, Image AI organizes fax inboxes, and the healow No-Show AI Prediction Model helps practices reduce missed appointments and optimize revenue.
It is also known for its user-friendly interface and comprehensive features, which make it a popular choice among healthcare providers looking to adopt electronic health records.
How Much Does eClinicalWorks Cost?
eClinicalWorks pricing starts at $449/month per provider with the following options.
- EHR Only – $449/month/provider
- EHR with Practice Management – $599/month/provider
- RCM as a Service – 2.9% of practice collections
Disclaimer: The pricing is subject to change.
eClinicalWorks EHR Integrations
eClinicalWorks integrates with various clinical systems, including labs, imaging services, e-prescriptions, pharmacies, and transcription services. It also provides an HL7 interface for custom integrations. Some of its key integrations include:
- FairWarning
- Spher
- Dexcom
- BillFlash
- Optum
How does eClinicalWorks Work?
eClinicalWorks is designed to help healthcare providers manage patient information, schedule appointments, document patient visits, prescribe medications, and perform other tasks related to managing healthcare practice. Here's a general overview of how eClinicalWorks works:
- Patient information is entered into the system by the healthcare provider or office staff. This includes demographic information, medical history, and insurance information
- The healthcare provider uses the system to document patient visits, including assessments, diagnoses, and treatment plans
- The system generates electronic progress notes, which can be used to track the patient's treatment over time
- The system can be used to prescribe medications, which can be sent directly to the pharmacy
- The system can be used to schedule appointments and send appointment reminders to patient
- The system can also be used to track patient billing and insurance claims, as well as manage financial reports and other business-related tasks
- Overall, eClinicalWorks is designed to help healthcare providers streamline their workflow and improve the quality of care they provide to patients
Who is eClinicalWorks For?
eClinicalWorks is suitable for healthcare practices of all sizes, including solo practices, small to medium-sized groups, and larger healthcare systems. It used across the following medical specialties:
- Behavioral health
- Urgent care
- Vision
- Dental
- Ambulatory surgery center
Moreover, primary care providers, specialty care physicians, hospitals, health centers, and other facilities also use eClinicalWorks.
EClinicalWorks Use Cases
Digital Infrastructure
eClinicalWorks is a strong fit for practices that anticipate growth and want a hospital system that can scale with them. Its cloud-based architecture supports multi-location setups and remote access, making it ideal for expanding practices. Users often highlight the platform’s flexibility in adapting to different workflows and specialties, which helps clinics maintain consistency while scaling operations.
Clinical And Revenue Cycle Integration
For clinics that want tight integration between clinical documentation and billing processes, eClinicalWorks offers a comprehensive suite. The EMR and practice management modules work seamlessly together, helping reduce claim errors and improve reimbursement timelines. Many users appreciate the built-in analytics and customizable templates that support both clinical efficiency and financial performance.
Patient Engagement And Telehealth
eClinicalWorks is well-suited for practices aiming to enhance patient interaction through digital tools and better manage patient accounts. Its patient portal, Healow app, and telehealth capabilities allow for convenient scheduling, secure messaging, and virtual visits. Reviews often mention how these features help improve patient satisfaction and reduce no-shows, especially in tech-savvy or rural populations.
eClinicalWorks User Sentiment
Most Positive Sentiments | Least Positive Sentiments |
Ease of Use & Learning Curve | Customer Support / Helpdesk |
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Many users highlight that once the system is learned, it becomes efficient and manageable. They mention that training is sufficient and the interface becomes intuitive. Occasionally, users mention the clicks or complexity, but overall this feature gets good marks. A user said: “It’s been very good. The system is easy to navigate and learn.” | Many users complain about slow response times, language barriers, unresolved support tickets or downgraded responsiveness after upgrades. These issues are frequently flagged in cons. While some users do report positive support experiences, the negative experiences dominate in frequency. A user mentioned, “Don’t expect to speak to anyone that’s first language is English when you call support.” |
Reporting and Analytics | System Stability, Speed & Click Burden |
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Users appreciate the reporting side of eClinicalWorks, especially EBO reporting, revenue and encounter reports, and population health dashboards. The reporting tools are often highlighted as delivering important insights. Some users do note delays or dashboard issues after upgrades, which dampens the sentiment. A user noted that “The ability to pull reports is pretty good with their EBO system. We get almost everything we need reporting wise from that system whether it’s financial or encounter data.” | Complaints often revolve around slowness, system crashes, excessive clicking, template problems, and inefficiencies especially after updates. A user expressed his frustration with many clicks saying, “There are sometimes a lot of clicks with ECW. Anytime you do an upgrade something is not going to work which is very frustrating.” |
Scheduling, Billing And Practice Management | Upgrade-Related Issues And Data Migration |
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Reviewers frequently praise the integration of scheduling, billing, and clinical documentation, saying it simplifies workflows and helps manage practice operations in a unified way. On the flip side, some users report frustration when upgrades break aspects of billing or scheduling, which lowers the score slightly. As one reviewer shared, “Among the features that really stand out is how electronic health records (EHR) are integrated with scheduling, billing, and clinical documentation.” | Upgrades and version migrations are frequently cited as pain points. Reviewers often mention that functionality breaks, dashboards stop working, data export is difficult, or new patches cause more problems than they solve. There are also reports of costly, slow, or technically challenging data export/migration when switching away from eClinicalWorks, which has left some users very dissatisfied. For example, a user said, “If you are a CPC practice you will be frustrated as their reporting dashboard took until the middle of 2018 to start working and then we upgraded and now we are waiting on a patch to get the dashboard back up.” |
Is eClinicalWorks Right For You?
Trusted by over 850,000 healthcare professionals, eClinicalWorks is a popular EHR software widely-used in the healthcare industry, with a range of features spanning from population health management to customized patient portals. The platform is compatible with Mac, Chrome, and Window browsers, and is also accessible on mobile devices.
Many user reviews have recommended the software for its overall functionality and comprehensive tools, noting how easy it is to fill out notes, auto-populate data, code for medical billing, and handle messaging and e-prescriptions. In addition, many doctors have found the appointment scheduling feature beneficial, as it allows them to see which patients will be coming in each day with ease.
However, some have pointed out the eClinicalWorks’ user interface to be rather cluttered or confusing, making it more difficult for first-time users to navigate. There is also no easy way to track the authorization process.
As HIPAA-compliant software, eClinicalWorks EMR is best for healthcare providers looking for an electronic health record (EHR) system to manage patient records, schedule appointments, document visits, and bill for services. The software also includes encryption and secure login protocols to protect patient information from unauthorized access.
It is the largest cloud-based EHR software in the U.S., and is well-suited for primary care physicians, clinicians, and specialists, as it includes features designed to support clinical and administrative workflows.
Ready to explore eClinicalWorks further? Call us at (661) 384-7070, and we will help you decide whether it will be the right fit for your healthcare practice.
eClinicalWorks Features
eClinicalWorks EMR includes tools that can help healthcare organizations track and manage the health of their patient populations, including identifying trends and risk factors and developing targeted interventions. In addition, the platform includes a comprehensive patient record system that allows providers to easily access and update patient information, including demographics, medical history, allergies, medications, and lab results.
The software includes an appointment scheduling system that allows providers to manage their schedules and schedule appointments for patients. The usability of scheduling features lets users fix important appointment schedules, as well as streamline the front desk tasks of eClinicalWorks EHR.
The software includes a patient portal that allows patients to request prescription refills, communicate with their providers online, and access their health information, such as medicine, supplements, lab test results, medical billing, and records of past visits. This helps improve overall patient engagement and satisfaction.
eClinicalWorks includes an electronic prescribing feature that allows physician practices and medical professionals to prescribe medications electronically, which can help reduce the risk of errors and improve overall patient safety.
eClinicalWorks EHR includes a range of clinical decision support tools that can help healthcare providers make more informed treatment decisions for urgent care based on the latest evidence and industry guidelines.
