eClinicalWorks is an award-winning vendor offering integrated EHR, Practice Management, Population Health, and Revenue Cycle Management solutions and services to more than 130,000 physicians across the US and 850,000+ medical professionals worldwide. The vendor offers both on-premise and web-based solutions to ambulatory practices, urgent care facilities, ACOs, hospitals, and more than 50 specialties.
The company has a free data conversion/transfer policy to facilitate the transition from legacy EHR to eClinicalWorks EHR software. For 1-9 physician practices, the vendor provides initial implementation services and on-site training at no extra cost.
The software also offers an RCM solution priced at 2.9% of monthly collected revenue with no start-up costs.
The latest software update, eClinicalWorks V11, promises enhanced patient safety and physicians gain access to Eva, a virtual assistant that helps clinicians recall patient histories, compare current and past progress notes and also includes credit card payment with a card on file and interoperability to aid in care coordination. eClinicalWorks EHR for MAC and PC can be accessed using a web browser, smartphone or iPad.
eclinicalWorks has also been one of the first EHR vendors to develop and deploy an opioid abuse tool that will help providers estimate patient risk and suggest alternative medications. The company hopes to assist providers in better adhering to treatment protocols thus, increasing the safety in prescribing controlled substances and prevent and detect opioid abuse and misuse.
Price: eClinicalWorks price starts at $499.00 per month per user.
Free Trial: Yes
Support: Support can be reached via live customer support representatives available round the clock
Awards: over the years, eCW has won 2 “Best in KLAS” awards and more than 19 of the software's customers have achieved the prestigious HIMSS Davies Award for excellence in implementing Electronic Health Records.
Yes, eClinicalWorks supports e-Prescribing, and there is no
additional cost. The cost is included in the per provider monthly fee.
eClinicalWorks offers data conversion for demographic data,
metadata, and clinical data.
Yes, eClinicalWorks is 2015 CEHRT.
Yes. eClinicalWorks EHR includes features and templates
customized for more than 50 specialties.
eClinicalWorks 11 and 11e are now compatible with Mac
Yes, to fully benefit from the training, it is important to
complete the minimum amount of training required.
Provider: 12 - 16 hours
Billers: 12 hours
Front office: 8 hours
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Pros:“They treat me like I am one of the biggest customers. Even as a solo practice doctor I get the same level of support and appreciation as I would imagine a much larger organization gets and it’s priceless.”
Pros:eClinicalWorks is a very useful tool. It helps do things in a fast and better way. It generates templates quickly which helps with the clinic notes. Due to the quick clinic notes generation, it lets us focus on the patients.
Cons:It might take a while for you to get used to this tool. It took me a while to get used to it and with some guidance and instructions things got a lot better and easier.
Pros:This tool has been great in ways of adapting and changing according to the environment and all. It is ahead from many when it comes to adding new features and having a vision on multiplatform. It is a practical tool.
Cons:It definitely requires a lot of clicking to get something. Often has a lot of bugs as well. It does not have a patient portal where one can exchange files. Now, they've finally started working on the usability of this tool.
Pros:This system is good for the money. It is easy to use. The functionality that it has is nice and smooth. It is a decent system to use for your practice.
Cons:We feel that there is a language barrier when we communicate with customer support, and it is very frustrating at times. However, once you get used to it, it becomes less overwhelming.
Pros:It is a good application. It is easy to use. The search procedure is quite easy. Whenever I have to search for a patient either by name, date of birth or any other factors, it is quite easy and seamless. It is very simple, and I would recommend this software.
Cons:I do face an issue while trying to fax a document that had been faxed to me from a different provider.
Pros:It takes time, but once you get used to the system it is nice and easy. I’ve been using it for 13 years now and I’ve seen this software develop nicely over the years. Everything is quite organized, and there aren’t many problems that I face with it. It is an asset for the healthcare organization. The billing configurations saves a lot of time. It is neat and easy to follow.
Cons:There are a few features that this software has that might require more clicks than usual to complete a task.
Pros:It is easy to use. I had never used a software before in the medical field, but it was quite simple and easy that before my 90-day orientation was up, I had learned it completely.
Cons:For a busy medical clinic, there is something which is not at all acceptable, and that is the system crashing. Suddenly out of nowhere the system decides to crash, and that is so frustrating.
Pros:The system is pretty much easy to use. They offer training videos to learn the system, which is easy as well. Navigation through the system is quite easy to do, especially for someone who is a new person or has never worked on a system like this before.
Cons:This system needs to be updates every week, and updating takes time, and having it done every week gets a bit annoying.
Pros:This system literally has all the functionalities that we need. Previously we used two systems at a time just to have all the functionalities that we required for our practice. We wanted one system and not two as it got a lot confusing at times for us. Finally, it happened with eClinicalWorks. We can schedule appointments, confirm patients, send and receive messages all of it using just one system. It feels amazing.
Cons:There is this one thing that I don’t really like is that whenever we create a new patient it always forces you to put in all the subscriber information, but we don’t generally do that whenever we schedule an appointment for a new patient. However, they do allow the admin to alter the information that is required.
Pros:eClinicalWorks is among one of the best EMR choices for large healthcare facilities and for those trying to get into IPA should definitely enlist it among their top choices. It has a great many functionalities to offer.
Cons:The customer support staff is entirely outsourced. you pay for training and after months you realize the trainers did not even specialize in that field and probably had very little idea to what they were talking about. I ended up having no choice to file complaints about issues I had and the follow-ups on them were irregular as anything. I would get calls at random hours. disrupting clinic work or whatever I'd be doing and to top that, the operators rarely spoke English. there was so much miscommunication that often ended in them referring me to a different team. after scheduling calls with them, they tell me that they cannot help me either. it has been incredibly frustrating trying to get any answers or help out of them so I mostly just give up on them.
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