Caretap

By linking service records with billing, Caretap helps teams prepare claims using completed documentation, check client eligibility, and identify billing errors before submission. Its billing dashboard also gives agencies visibility into outstanding payments, claim status, and service units used against authorized limits. For agencies handling multiple clients, staff, and payer requirements, this connection could help lower duplicate data entry, limit avoidable billing delays, and make it easier to track revenue collection.

What Is Caretap Best For? 

Caretap stands out for its GPS-based electronic visit verification (EVV), which records visit dates, times, locations, and service details to help home care agencies verify that scheduled visits took place. Caregivers can clock in and out through the mobile app or a client’s landline, with visit data syncing to the platform in real time. Electronic signatures collected at the point of care provide an additional record of the visit. By keeping verified visit details together, Caretap assists agencies in reconciling caregiver hours with timesheets and billing records. This can help decrease the need for manual corrections and support compliance with applicable EVV requirements.

How Much Does Caretap Cost? 

Caretap pricing starts at $199/month with the Starter Plan which works well for small agencies getting organized. The plan includes features like scheduling, basic billing workflows, digital documentation and e-signatures, and standard customer support. 

Apart from the base subscription cost, businesses should keep the following potential costs in mind: 

• Implementation and Onboarding: $500–$5,000 for small agencies and $5,000–$20,000 for complex deployments 
• Data Migration And Configuration: $500–$5,000 for standard migrations and $5,000–$15,000 for complex data transfers 
• Staff Training: $300–$2,000 for small teams and $2,000–$8,000 for larger organizations 
• Payroll, Accounting, And Healthcare Integrations: $500–$5,000 per integration 
• Advanced Reporting And Analytics: $50–$300/month 

Users generally describe Caretap as affordable and note that it can cost less than alternative solutions they have considered. However, buyers should confirm pricing directly with Caretap to determine whether the total cost fits their budget and service needs. 

Disclaimer: The pricing is subject to change. 

Caretap Integrations 

Caretap integrates with the following third-party software: 

• Slack software
• Microsoft Teams
• ADP
• QuickBooks

How Does Caretap Work? 

Here’s how providers can access Caretap software and use its main functions across the care and billing process: 

• Log in using your account credentials to access the platform 
• Schedule caregiver visits based on each client’s needs, including multiple caregivers for one client, and send automated alerts to caregivers 
• Record each visit by having caregivers clock in and out with the mobile app or a client’s landline 
• Track visits in real time, including times, locations, and service details
• Collect electronic signatures from the caregiver and client at the point of care 
• Review recorded visit details and use them to prepare timesheets, manage payroll, and process billing 
• Manage client documentation and use two-way texting to communicate with caregivers and clients 

Who Is Caretap For? 

Caretap is designed for community-based care providers and service agencies, including: 

• Home care providers 
• Applied Behavior Analysis (ABA) and Early Intensive Developmental and Behavioral Intervention (EIDBI) services 
• Mental health providers, including Adult Rehabilitative Mental Health Services (ARMHS) 
• Behavioral health organizations 
• Group homes 
• Private duty nursing providers 
• Adult day care centers 

Caretap Use Cases 

Based on our analysis of Caretap's key capabilities, the following scenarios illustrate where it may be a good fit for care providers. 

Adult Day Care Centers Reconciling Attendance When Participants Arrive Late or Leave Early 

Participant attendance in adult day care can vary from day to day, making scheduled hours an unreliable record of the time each client actually spends at the center. Caretap’s mobile app records attendance and counts the hours, then saves them to the participant’s profile. With attendance hours stored in each participant’s cloud-based profile, staff have a consistent record to reference when checking and preparing billing records. This can help reduce the need to piece together attendance details from paper records. 

ARMHS Providers Waiting For Practitioners’ Notes To Be Reviewed 

ARMHS teams may face delays when supervisors need to review practitioners’ functional assessments, treatment plans, and progress notes. Caretap lets practitioners complete and digitally sign these documents, then submit them electronically for supervisor review. Supervisors can approve or reject submissions in the same system, helping teams address missing information and correct incomplete records sooner without passing paper forms between staff. 

Home Care Agencies Verifying Visits When Caregivers Cannot Use A Smartphone 

In homes where caregivers have limited mobile access, visit verification might be difficult to maintain. Caretap supports both mobile EVV and landline-based telephony, allowing caregivers to record visits using the method available to them. The flexibility helps home care agencies maintain consistent visit records across different care settings, supporting more accurate timekeeping and billing documentation. 

Group Homes Following Up On Physician Orders Until They Are Signed 

When residents’ care depends on physician orders, unsigned documents could leave staff waiting for confirmation before records are complete. Caretap allows group home staff to send order requests by text, email, or fax and track signatures and reminders. This gives staff a clearer way to identify outstanding orders, follow up on them, and keep resident records up to date without solely depending on manual tracking.

Is Caretap Right For You? 

Caretap may be a good fit for care providers that struggle to keep scheduling, visit tracking, documentation, and billing organized as their caregivers, clients, and payers grow. The platform may also suit organizations that need role-based access to care information across a growing team. 

For agencies subject to state and federal EVV requirements, Caretap states that it is EVV and DHS-approved out of the box and fully compliant with DHS and the 21st Century Cures Act. Its visit records, including the date, time, and location of each visit, can support internal compliance processes. Buyers should still confirm that its workflows and documentation meet their specific state requirements and audit standards. 

Caretap also states that its platform and messaging app are HIPAA-compliant. Its mental health software is described as an encrypted system designed to protect sensitive patient data. 

Still not sure if Caretap is right for you? Contact us at (661) 384-7070, so we can help you make the best decision.