Caretap: Pricing, Free Demo & Features

Name: Caretap
Price: 199 USD

Last Updated Oct 22, 2026

Overview

Caretap, by SRS Web Solutions, is a cloud-based EVV and home care management platform. Coordinators, billing staff, and caregivers use it to schedule visits, verify clock-ins, and submit claims. Reviewers note its texting tool cannot send media files, though others credit it with replacing paper timesheets in timekeeping and billing.

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Starting Price

$199

per month

Caretap Specifications

Appointment Management/Scheduling
Patient Portal
Mobile App
Billing And Invoicing
Claims Management
e-Prescriptions
Lab Integration
Telemedicine
Customizable Forms
Patient Demographics

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What Is Caretap?

Caretap is an EHR and operations platform for community-based care providers. It connects service delivery, visit verification, scheduling, clinical documentation, compliance, and billing. It helps agencies manage the financial and reporting requirements that come with delivering care outside traditional hospital settings.

By linking service records with billing, Caretap helps teams prepare claims using completed documentation, check client eligibility, and identify billing errors before submission. Its billing dashboard also gives agencies visibility into outstanding payments, claim status, and service units used against authorized limits. For agencies handling multiple clients, staff, and payer requirements, this connection could help lower duplicate data entry, limit avoidable billing delays, and make it easier to track revenue collection.

What Is Caretap Best For?

Caretap stands out for its GPS-based electronic visit verification (EVV), which records visit dates, times, locations, and service details to help home care agencies verify that scheduled visits took place. Caregivers can clock in and out through the mobile app or a client’s landline, with visit data syncing to the platform in real time. Electronic signatures collected at the point of care provide an additional record of the visit. By keeping verified visit details together, Caretap assists agencies in reconciling caregiver hours with timesheets and billing records. This can help decrease the need for manual corrections and support compliance with applicable EVV requirements.

How Much Does Caretap Cost?

Caretap pricing starts at $199/month with the Starter Plan which works well for small agencies getting organized. The plan includes features like scheduling, basic billing workflows, digital documentation and e-signatures, and standard customer support.

Apart from the base subscription cost, businesses should keep the following potential costs in mind:

Implementation and Onboarding: $500–$5,000 for small agencies and $5,000–$20,000 for complex deployments
Data Migration And Configuration: $500–$5,000 for standard migrations and $5,000–$15,000 for complex data transfers
Staff Training: $300–$2,000 for small teams and $2,000–$8,000 for larger organizations
Payroll, Accounting, And Healthcare Integrations: $500–$5,000 per integration
Advanced Reporting And Analytics: $50–$300/month

Users generally describe Caretap as affordable and note that it can cost less than alternative solutions they have considered. However, buyers should confirm pricing directly with Caretap to determine whether the total cost fits their budget and service needs.

Request a custom Caretap cost estimate for your business.

Disclaimer: The pricing is subject to change.

Caretap Integrations

Caretap integrates with the following third-party software:

Slack software
Microsoft Teams
ADP
QuickBooks

How Does Caretap Work?

Here’s how providers can access Caretap software and use its main functions across the care and billing process:

Log in using your account credentials to access the platform
Schedule caregiver visits based on each client’s needs, including multiple caregivers for one client, and send automated alerts to caregivers
Record each visit by having caregivers clock in and out with the mobile app or a client’s landline
Track visits in real time, including times, locations, and service details
Collect electronic signatures from the caregiver and client at the point of care
Review recorded visit details and use them to prepare timesheets, manage payroll, and process billing
Manage client documentation and use two-way texting to communicate with caregivers and clients

Book a free Caretap demo to learn more about its functionalities.

Who Is Caretap For?

Caretap is designed for community-based care providers and service agencies, including:

Home care providers
Applied Behavior Analysis (ABA) and Early Intensive Developmental and Behavioral Intervention (EIDBI) services
Mental health providers, including Adult Rehabilitative Mental Health Services (ARMHS)
Behavioral health organizations
Group homes
Private duty nursing providers
Adult day care centers

Caretap Use Cases

Based on our analysis of Caretap's key capabilities, the following scenarios illustrate where it may be a good fit for care providers.

Adult Day Care Centers Reconciling Attendance When Participants Arrive Late or Leave Early

Participant attendance in adult day care can vary from day to day, making scheduled hours an unreliable record of the time each client actually spends at the center. Caretap’s mobile app records attendance and counts the hours, then saves them to the participant’s profile. With attendance hours stored in each participant’s cloud-based profile, staff have a consistent record to reference when checking and preparing billing records. This can help reduce the need to piece together attendance details from paper records.

ARMHS Providers Waiting For Practitioners’ Notes To Be Reviewed

ARMHS teams may face delays when supervisors need to review practitioners’ functional assessments, treatment plans, and progress notes. Caretap lets practitioners complete and digitally sign these documents, then submit them electronically for supervisor review. Supervisors can approve or reject submissions in the same system, helping teams address missing information and correct incomplete records sooner without passing paper forms between staff.

Home Care Agencies Verifying Visits When Caregivers Cannot Use A Smartphone

In homes where caregivers have limited mobile access, visit verification might be difficult to maintain. Caretap supports both mobile EVV and landline-based telephony, allowing caregivers to record visits using the method available to them. The flexibility helps home care agencies maintain consistent visit records across different care settings, supporting more accurate timekeeping and billing documentation.

Group Homes Following Up On Physician Orders Until They Are Signed

When residents’ care depends on physician orders, unsigned documents could leave staff waiting for confirmation before records are complete. Caretap allows group home staff to send order requests by text, email, or fax and track signatures and reminders. This gives staff a clearer way to identify outstanding orders, follow up on them, and keep resident records up to date without solely depending on manual tracking.

Is Caretap Right For You?

Caretap may be a good fit for care providers that struggle to keep scheduling, visit tracking, documentation, and billing organized as their caregivers, clients, and payers grow. The platform may also suit organizations that need role-based access to care information across a growing team.

For agencies subject to state and federal EVV requirements, Caretap states that it is EVV and DHS-approved out of the box and fully compliant with DHS and the 21st Century Cures Act. Its visit records, including the date, time, and location of each visit, can support internal compliance processes. Buyers should still confirm that its workflows and documentation meet their specific state requirements and audit standards.

Caretap also states that its platform and messaging app are HIPAA-compliant. Its mental health software is described as an encrypted system designed to protect sensitive patient data.

Still not sure if Caretap is right for you? Contact us at (661) 384-7070, so we can help you make the best decision.

Caretap Features

Paperless Documentation And Compliance

Caretap assists in replacing manual paperwork with digital records, so staff handle sign-offs and approvals inside the platform. It also tracks QP visits and builds the related reports automatically. This gives agencies a documented trail they can pull up when needed.

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Advanced Scheduling And Real-Time Alerts

Staff can build schedules on a weekly or biweekly basis and manage shifts as they change. Automatic reminders go out for upcoming visits, so caregivers know what is coming up without a manual follow-up. Real-time shift management helps coordinators respond when plans change during the day.

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Caregiver Mobile App And Telephony Access

Caregivers can access and update their records from remote areas and add care logs and e-timesheets through several methods. The tools are easy to install and learn, which helps new caregivers get started quickly.

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Automated Billing And Payroll

Caretap automates billing for Medicaid and private pay clients. Claims can be submitted with one click, and the platform is built to reduce denials and increase reimbursements. It can help decrease the time spent on manual claim handling for the billing team.

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2-Way Texting And Communication

Staff can reach caregivers instantly through two-way texting inside Caretap, so teams don’t have to rely on personal channels. The platform also keeps a separate record of all staff and client messages, so past conversations are easy to find.

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Pros And Cons of Caretap

A quick look at Caretap's strengths and weaknesses to
help you decide if it's the right fit

Pros

Offers helpful onboarding support to get teams started
Lets agencies manage caregiver hours, invoicing, and payments from one place
Mobile app makes it easier for caregivers to check in and complete timesheets
Electronic signature tool is rated highly by reviewers, making it simple to sign documents digitally
Client portal lets agencies share documents with clients in a private online space

Cons

Platform speed may slow down at times when many users are active
Offers limited options to remove features that a team does not use
Forms are not always kept up to date, which can leave users working with outdated paperwork

Caretap Reviews

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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Can Caretap check client insurance eligibility?

Yes, its automated eligibility verification replaces phone calls to payers. For mental health organizations, it provides weekly and monthly eligibility updates and flags ineligible clients before a claim is sent.

Do caregivers need internet access to clock in or out?

No, Caretap’s mobile app works without internet or cell service, so a weak signal does not stop a caregiver from clocking in.

How do clients sign off on visit records?

Clients can sign timesheets electronically, either at the point of care with the caregiver or remotely after the visit. They sign every pay period, in line with DHS guidelines.

Does Caretap alert staff to late or early treatments?

Yes, its group home module includes alerts for late and early treatment administrations. Caretap also records continuous care during shifts.

Can Caretap intake forms be sent by email or fax?

Yes, Caretap’s adult day care module includes email and fax forms along with paperless client intake and e-signature collection. Staff can also use a customized iPad app for documentation.

How often can claims be submitted?

Agencies can bill claims daily, weekly, biweekly, or monthly. Caretap also supports EDI and batch billing, so several claims can go out at once.

Can the system handle split shifts and delayed check-ins?

Yes, Caretap’s group home page lists support for split shifts and delayed check-ins. It also lets agencies manage multiple schedules at once.