Doctor On Demand: Pricing, Free Demo & Features

Name: Doctor on Demand
Rating: 5 (1 reviews)

Last Updated Apr 6, 2026

Key Takeaways

Generated from the text of customer reviews

Doctor On Demand is a telehealth platform used by physicians, HR teams, and health plan administrators for urgent care, mental health, and primary care. It provides on-demand access and cost transparency, though platform issues and slow support are noted. Recent updates expanded virtual care after merging with Grand Rounds.

Our Verdict

Doctor On Demand suits mid-to-large organizations offering virtual care to employees or members. Its pricing provides clear visit costs upfront. Occasional connectivity and video session disruptions are reported, yet it effectively supports timely access to urgent care, mental health, and primary care. It helps organizations manage remote healthcare delivery efficiently.

Overall Rating

Based on 1 users reviews

All Reviews

Rating Distribution

Positive

100%

Neutral

Negative

Starting Price

Custom

Product Snapshot

Doctor on Demand Specifications

Appointment Management/Scheduling
e-Prescriptions
Lab Integration
Patient Portal
Mobile App
Telemedicine
Billing and invoicing
Claims Management
Customizable Forms
Patient Demographics

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What Is Doctor On Demand?

Doctor On Demand - now part of Included Health - is a cloud‑based telehealth platform. It connects patients with board‑certified doctors, nurse practitioners, psychologists, and psychiatrists through secure video visits on a phone, tablet, or computer.

The app offers urgent and everyday care 24/7, mental health services, and virtual primary care for select health plans and employers.

Patients can see clinicians on demand or by appointment, with or without insurance, and view visit costs upfront. The application particularly serves adults seeking remote access to medical and mental healthcare.

What Is Doctor On Demand Best For?

Doctor On Demand is best known for its 24/7 on-demand urgent care access with upfront cost visibility and prescribed medication, if needed.

Patients can start a video visit at any time and see their estimated cost before booking, based on insurance or self-pay options.

This combination of round-the-clock availability and price transparency helps users make faster care decisions without uncertainty around access or billing.

Doctor On Demand Integrations

The vendor has not listed any available third-party integrations for this software.

How Much Does Doctor On Demand Cost?

Doctor On Demand is free to download and does not require a subscription. For users without insurance, urgent care visits start at $99/visit, while mental health visits start at $134. For insured users, Doctor On Demand partners with leading health plans and employers, and telehealth visits may cost as little as $0/visit, depending on coverage. All visit costs are shown before scheduling.

Without Insurance

Medical - $99
Therapy (25 min) - $134
Therapy (50 min) - $184
Psychiatry (Initial 45 min) - $299
Psychiatry (15 min follow-up) - $129

In addition to service fees, organizations implementing Doctor On Demand should plan for standard telehealth implementation, onboarding, and ongoing operational costs.

Implementation And Onboarding Costs: One-time setup and onboarding typically range from $5,000–$50,000 for Electronic Health Record (EHR) linking, and staff training; advanced configurations can exceed $100,000
Optional Add-Ons: Minimal or no mandatory fees; potential extras include premium messaging ($10–$30/month) and e-prescription fees ($5–$15/script)
Ongoing Maintenance And Support: Generally bundled into visit pricing; enterprise transaction-based fees are estimated at 1–3% or $1,000–$5,000 annually

Reviewers note that Doctor On Demand offers competitive 24/7 access for urgent, primary, and mental health care, especially for insured patients, while uninsured rates are higher. Pay-per-use is preferred over subscriptions; therapy costs may rise.

For accurate pricing based on your organization’s needs, it’s recommended to request a custom Doctor On Demand pricing estimate.

Disclaimer: The pricing is subject to change.

How Does Doctor On Demand Work?

Here’s how to use Doctor On Demand to connect with clinicians through secure virtual visits:

Create a free account on the website or mobile app. This step does not require a membership or a credit card to register
After you log in to the system, add insurance or employer details to check coverage. It’s important to note that insurance is optional
Select the reason for your visit and answer a few intake questions
See the next available provider or schedule a therapy or psychiatry appointment
Start a live video visit from a phone, tablet, or computer
Receive a diagnosis and treatment plan from a licensed clinician
Get prescriptions sent to a local pharmacy when medically appropriate

Request a Doctor On Demand demo to explore its features and assess compatibility with your existing systems.

Who Is Doctor On Demand For?

Doctor On Demand supports a range of healthcare specialties through virtual visits, including:

Urgent care
Mental health
Psychiatry
Therapy
Primary care
Skin care

Doctor On Demand Use Cases

Based on our analysis of Doctor On Demand’s capabilities and user experiences, we have identified key scenarios where this platform is a good fit for organizations:

Employee Health And Wellness Programs

Organizations with distributed or hybrid workforces can provide employees with on-demand access to urgent care, mental health support, and primary care. This reduces absenteeism and helps maintain workforce productivity. “Having telehealth available through our benefits made it easier for our staff to get care without leaving work,” noted one HR administrator.

Health Plans Seeking Virtual Care Integration

Health insurers can integrate Doctor On Demand to expand telehealth coverage for members, offering $0 or reduced-cost visits. This enables efficient care delivery for minor illnesses, chronic care follow-ups, and mental health support while reducing pressure on in-person clinics.

Organizations Managing Mental Health Services

Organizations seeking to improve employee mental health benefit from scheduled therapy and psychiatry visits. Doctor On Demand makes it easier for employees to maintain continuity of care, which supports retention, engagement, and overall workplace wellbeing.

Cost-Conscious Organizations

Employers and health plans aiming to manage medical spending can use Doctor On Demand to lower costs from unnecessary urgent care and emergency room visits. Integration with major insurers ensures predictable coverage, as it helps HR and finance teams forecast healthcare budgets and maintain cost transparency across large employee populations.

Doctor On Demand User Sentiment

Most Positive Sentiments

Least Positive Sentiments

Ease Of Use & Scheduling

60% were Positive
10% were Negative
30% were Neutral/Mixed

The platform is widely praised for its straightforward scheduling process and quick, hassle-free visit setup.

Value vs. Cost

25% were Positive
70% were Negative
5% were Neutral/Mixed

While care quality is appreciated, many reviewers note that service costs feel high relative to the outcomes received.

Clinical Confidence & Care

55% were Positive
15% were Negative
30% were Neutral/Mixed

Patients frequently highlight actionable advice, effective prescriptions, and continuity of care as strong positives.

Platform Reliability

15% were Positive
70% were Negative
15% were Neutral/Mixed

Technical performance remains a concern, with reports of glitches, slow load times, and occasional session disruptions.

Telehealth Accessibility

40% were Positive
5% were Negative
55% were Neutral/Mixed

Convenience is a major advantage, offering 24/7 access to urgent care, mental health services, and primary care support.

Customer Support

10% were Positive
75% were Negative
15% were Neutral/Mixed

Issues with responsiveness and slow resolution were frequently reported. A reviewer said: “Support takes days to respond, sometimes my questions aren’t answered at all.”

Is Doctor On Demand Right For You?

Doctor On Demand is suited for employers, health plans, and organizations looking to expand virtual care access for employees or members. It supports urgent care, mental health, primary care, and prescription services while providing transparent cost estimates and partners with major insurers like UnitedHealthcare and Blue Cross Blue Shield. Organizations benefit from reduced in-person clinic burden, faster care delivery, and scalable telehealth deployment.

Still not sure about Doctor On Demand? Contact our support team at (661) 384-7070 for further guidance.

Doctor on Demand Features

Multi-Device Video Visits

The platform allows secure, real-time video visits on phones, tablets, and computers. Users log in, select their care type, and connect with providers without software installation. This ensures timely virtual care while supporting convenience and accessibility for urgent, primary, and mental health services.

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Online Prescriptions And Doctor’s Notes

Clinicians can electronically prescribe medications and issue doctor’s notes during visits. Patients receive prescriptions at local pharmacies or notes for work/school, enabling continuity of care remotely. This supports timely treatment and convenient documentation for at-home healthcare management.

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Skin Care Consultations

Doctor On Demand provides online dermatology visits for issues such as rashes, acne, or infections. Patients upload photos and answer symptom questions before a board-certified clinician evaluates the condition and recommends treatment, including prescriptions when needed, all without an in-person visit.

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On-Demand Scheduling

Doctor On Demand allows patients to see the next available provider or schedule visits in advance. Users select the type of care, answer brief health questions, and are matched with an appropriate clinician. This ensures timely access to care without long wait times or travel.

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Pros And Cons of Doctor on Demand

A quick look at Doctor on Demand's strengths and weaknesses to
help you decide if it's the right fit

Pros

Quick access to doctors anytime, anywhere
Convenient mental health appointments from home
Flexible virtual primary care for employees

Cons

Security patches while maintenance may arrive inconsistently
Documentation gaps may hinder user confidence

Doctor on Demand Reviews

Insights from real users on Doctor on Demand’s features,
performance, and overall experience.

Total 1 reviews

All reviews are from verified customers

Rating Distribution

Stars

100%

Stars

Share your experience

Verified Reviewer

Workforce Management, 500+ employees

5.0

July 2020

“First skeptical then pleased”

Pros

The application facilitates hasslefree virtual consultations with highly qualified doctors. While there are a few preliminary screens with queries during setup once that process is completed it becomes effortless to use. The doctors available are all certified by relevant boards. Additionally the wait time has been minimal usually not exceeding five minutes before connecting with a professional.

Cons

I initially harbored skepticism regarding the concept finding it slightly unusual. This feeling persisted during my first experience although I felt that the doctor understood my concerns and provided significant support.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

View All 1 Reviews

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

What level of support does Doctor On Demand offer?

Doctor On Demand offers customer support via phone and email with dedicated member support assistance.

Who are the typical users of Doctor On Demand?

Doctor On Demand offers virtual visits across multiple healthcare specialties, including urgent care, mental health, psychiatry, therapy, primary care, and skin care.

What languages does Doctor On Demand support?

Doctor On Demand’s primary visit language is English. But it can arrange interpretation for many other languages for medical visits by appointment, including American Sign Language (ASL) and spoken‑language translation via an interpreter joining the video visit.

Does Doctor On Demand have a mobile app?

Yes, Doctor On Demand has a mobile app available for iPhone and Android devices.

How much does Doctor On Demand cost?

Doctor On Demand is free to download and does not require a subscription. For users without insurance, urgent care visits start at $99, while mental health visits begin at $134. Insured users may pay as little as $0/visit, depending on coverage. All visit costs are displayed upfront before scheduling. You can request a personalized Doctor On Demand cost quote for your business today.

Is Doctor On Demand free?

The app is free to download and has no subscription fee; users have to pay per visit.

Does Doctor On Demand offer an API?

The vendor hasn’t disclosed API information publicly.

What other apps does Doctor On Demand integrate with?

Doctor On Demand does not currently list any third-party integrations.