Last Updated Feb 17, 2026
Key Takeaways
Generated from the text of customer reviews
Doctor On Demand is a telehealth platform used by physicians, HR teams, and health plan administrators for urgent care, mental health, and primary care. It provides on-demand access and cost transparency, though platform issues and slow support are noted. Recent updates expanded virtual care after merging with Grand Rounds.
Our Verdict
Doctor On Demand suits mid-to-large organizations offering virtual care to employees or members. Its pricing provides clear visit costs upfront. Occasional connectivity and video session disruptions are reported, yet it effectively supports timely access to urgent care, mental health, and primary care. It helps organizations manage remote healthcare delivery efficiently.
Overall Rating
Based on 1 users reviews
5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Doctor on Demand Specifications
Appointment Management/Scheduling
e-Prescriptions
Lab Integration
Patient Portal
What Is Doctor On Demand?
Doctor On Demand - now part of Included Health - is a cloud‑based telehealth platform. It connects patients with board‑certified doctors, nurse practitioners, psychologists, and psychiatrists through secure video visits on a phone, tablet, or computer. The app offers urgent and everyday care 24/7, mental health services, and virtual primary care for select health plans and employers. Patients can see clinicians on demand or by appointment, with or without insurance, and view visit costs upfront. The application particularly serves adults seeking remote access to medical and mental healthcare.
What Is Doctor On Demand Best For?
Doctor On Demand is best known for its 24/7 on-demand urgent care access with upfront cost visibility and prescribed medication, if needed. Patients can start a video visit at any time and see their estimated cost before booking, based on insurance or self-pay options. This combination of round-the-clock availability and price transparency helps users make faster care decisions without uncertainty around access or billing.
Doctor On Demand Integrations
The vendor has not listed any available third-party integrations for this software.
How Much Does Doctor On Demand Cost?
Doctor On Demand is free to download and does not require a subscription. For users without insurance, urgent care visits start at $99/visit, while mental health visits start at $134. For insured users, Doctor On Demand partners with leading health plans and employers, and telehealth visits may cost as little as $0/visit, depending on coverage. All visit costs are shown before scheduling.
Without Insurance
- Medical - $99
- Therapy (25 min) - $134
- Therapy (50 min) - $184
- Psychiatry (Initial 45 min) - $299
- Psychiatry (15 min follow-up) - $129
In addition to service fees, organizations implementing Doctor On Demand should plan for standard telehealth implementation, onboarding, and ongoing operational costs.
- Implementation And Onboarding Costs: One-time setup and onboarding typically range from $5,000–$50,000 for Electronic Health Record (EHR) linking, and staff training; advanced configurations can exceed $100,000
- Optional Add-Ons: Minimal or no mandatory fees; potential extras include premium messaging ($10–$30/month) and e-prescription fees ($5–$15/script)
- Ongoing Maintenance And Support: Generally bundled into visit pricing; enterprise transaction-based fees are estimated at 1–3% or $1,000–$5,000 annually
Reviewers note that Doctor On Demand offers competitive 24/7 access for urgent, primary, and mental health care, especially for insured patients, while uninsured rates are higher. Pay-per-use is preferred over subscriptions; therapy costs may rise.
Disclaimer: The pricing is subject to change.
How Does Doctor On Demand Work?
Here’s how to use Doctor On Demand to connect with clinicians through secure virtual visits:
- Create a free account on the website or mobile app. This step does not require a membership or a credit card to register
- After you log in to the system, add insurance or employer details to check coverage. It’s important to note that insurance is optional
- Select the reason for your visit and answer a few intake questions
- See the next available provider or schedule a therapy or psychiatry appointment
- Start a live video visit from a phone, tablet, or computer
- Receive a diagnosis and treatment plan from a licensed clinician
- Get prescriptions sent to a local pharmacy when medically appropriate
Who Is Doctor On Demand For?
Doctor On Demand supports a range of healthcare specialties through virtual visits, including:
- Urgent care
- Mental health
- Psychiatry
- Therapy
- Primary care
- Skin care
Doctor On Demand Use Cases
Based on our analysis of Doctor On Demand’s capabilities and user experiences, we have identified key scenarios where this platform is a good fit for organizations:
Employee Health And Wellness Programs
Organizations with distributed or hybrid workforces can provide employees with on-demand access to urgent care, mental health support, and primary care. This reduces absenteeism and helps maintain workforce productivity. “Having telehealth available through our benefits made it easier for our staff to get care without leaving work,” noted one HR administrator.
Health Plans Seeking Virtual Care Integration
Health insurers can integrate Doctor On Demand to expand telehealth coverage for members, offering $0 or reduced-cost visits. This enables efficient care delivery for minor illnesses, chronic care follow-ups, and mental health support while reducing pressure on in-person clinics.
Organizations Managing Mental Health Services
Organizations seeking to improve employee mental health benefit from scheduled therapy and psychiatry visits. Doctor On Demand makes it easier for employees to maintain continuity of care, which supports retention, engagement, and overall workplace wellbeing.
Cost-Conscious Organizations
Employers and health plans aiming to manage medical spending can use Doctor On Demand to lower costs from unnecessary urgent care and emergency room visits. Integration with major insurers ensures predictable coverage, as it helps HR and finance teams forecast healthcare budgets and maintain cost transparency across large employee populations.
Doctor On Demand User Sentiment
Most Positive Sentiments | Least Positive Sentiments |
Ease Of Use & Scheduling
The platform is widely praised for its straightforward scheduling process and quick, hassle-free visit setup. | Value vs. Cost
While care quality is appreciated, many reviewers note that service costs feel high relative to the outcomes received. |
Clinical Confidence & Care
Patients frequently highlight actionable advice, effective prescriptions, and continuity of care as strong positives. | Platform Reliability
Technical performance remains a concern, with reports of glitches, slow load times, and occasional session disruptions. |
Telehealth Accessibility
Convenience is a major advantage, offering 24/7 access to urgent care, mental health services, and primary care support. | Customer Support
Issues with responsiveness and slow resolution were frequently reported. A reviewer said: “Support takes days to respond, sometimes my questions aren’t answered at all.” |
Is Doctor On Demand Right For You?
Doctor On Demand is suited for employers, health plans, and organizations looking to expand virtual care access for employees or members. It supports urgent care, mental health, primary care, and prescription services while providing transparent cost estimates and partners with major insurers like UnitedHealthcare and Blue Cross Blue Shield. Organizations benefit from reduced in-person clinic burden, faster care delivery, and scalable telehealth deployment.
Still not sure about Doctor On Demand? Contact our support team at (661) 384-7070 for further guidance.
Doctor on Demand Features
The platform allows secure, real-time video visits on phones, tablets, and computers. Users log in, select their care type, and connect with providers without software installation. This ensures timely virtual care while supporting convenience and accessibility for urgent, primary, and mental health services.
Clinicians can electronically prescribe medications and issue doctor’s notes during visits. Patients receive prescriptions at local pharmacies or notes for work/school, enabling continuity of care remotely. This supports timely treatment and convenient documentation for at-home healthcare management.
Doctor On Demand provides online dermatology visits for issues such as rashes, acne, or infections. Patients upload photos and answer symptom questions before a board-certified clinician evaluates the condition and recommends treatment, including prescriptions when needed, all without an in-person visit.
Doctor On Demand allows patients to see the next available provider or schedule visits in advance. Users select the type of care, answer brief health questions, and are matched with an appropriate clinician. This ensures timely access to care without long wait times or travel.
