Doctor on Demand Pricing Guide

• Starts as low as $0, offering telehealth to urgent care and mental healthcare specialists
• The software offers versatile pricing models for organizations, which may include per-employee-per-month (PEPM) and utilization-based agreements to support predictable healthcare budgeting 
• No membership or subscription fees
• Works with many health insurance plans and employer benefits, so copays and out-of-pocket costs can be minimal or zero

Unlike its competitors, Doctor on Demand does not offer a single flat fee or one-size-fits-all rate. Costs are influenced by both the type of service and the user’s health plan: 

1. Self-Pay Pricing

For users without insurance coverage or whose plans do not include telehealth, Doctor on Demand offers transparent flat rates.

Medical (Urgent/Everyday Care)

Best For: Cold and flu symptoms, sinus infections, urinary tract infections (UTIs), rashes and skin conditions, allergies, minor headaches, pink eye, nausea or stomach issues.

Wait Time: Typically under 5 minutes for on-demand urgent care visits. 

Cost: $99/visit.

Therapy

Best For: Stress, anxiety, burnout, depression, relationship issues, grief, PTSD, or postpartum.

Wait Time: Appointments scheduling varies by state and demand. For some areas, appointments can be taken 5 minutes in advance while some take a few days.

Cost: $134 for a 25-minute session and $184 for a 50-minute session.

Psychiatry 

Best For: ADHD, OCD, bipolar disorder, eating disorders, or borderline personality disorder.

Wait time: Appointments are typically available within the same week.

Cost: $299 for an initial 45-minute visit and $129 for a 15-minute follow up.

Physicians Vs. Nurse Practitioners 

Visits with physicians or nurse practitioners are typically quoted at the same starting rate.

Therapists Vs. Psychiatrists

• Therapists focus on counselling and mental health support, priced lower for shorter sessions
• Psychiatrists handle medication management and psychiatric evaluation, which are priced higher and have longer session costs

2. Insurance-Based Pricing

If your health insurance or employer benefits cover telehealth, your charge may be $0 for qualifying visits. This includes urgent or routine care. Doctor on Demand partners with many health plans. 

Disclaimer: Pricing varies by insurance plan, so users should confirm coverage details directly with their insurance provider or benefits administrator before booking a visit. 

3. Employer Pricing Model

Doctor on Demand can be accessed through the employer-sponsored benefits program. Pricing depends on the organization's health plan. 

Cost Structure: 

• Copays may be $0 or reduced, depending on the employer’s insurance plan 
• Some employers fully subsidize virtual visits 
• If the plan requires cost-sharing, employees see estimated costs before booking 

Access: 

• Urgent care is available 24/7
• Therapy and psychiatry visits are available by appointment only
• Services are delivered virtually through mobile or web 

Care Coordination: 

• Providers can send prescriptions to local pharmacies
• The platform stores visit summaries to retrieve and access anytime
• Care is integrated with Included Health services, depending on the employer’s selected solutions

4. How It Works For Employers

Organizations contract with Included Health to provide virtual care as part of their benefits package. Pricing is structured to support predictable healthcare spending.

Contract Structure:

• Customized, benefit-based model where employers or health plans contract to provide virtual care coverage
• Pricing varies by plan design and benefits, not fixed or publicly standardized
• Some agreements are utilization-based

Scope of services (urgent care, primary care, behavioral health, navigation) affects pricing and coverage

Budget Visibility: 

• Employers receive aggregate reporting on utilization
• Reporting ensures the privacy of the employees while supporting benefits analysis

Integration:

• Doctor On Demand integrates with employer-sponsored insurance plans
• May align with care navigation, primary care, and specialty support depending on selected solutions

Costs may vary depending on insurance plans, deductible status, provider type, and visit length. Doctor on Demand always shows a user’s estimated charge before booking.

Urgent Care Telehealth

Ideal For: Minor illnesses and non-emergency injuries such as cold and flu symptoms, sinus infections, rashes, UTI, allergies, and similar conditions.

Self-Pay Price: $99 for a consultation with a board-certified clinician.

Typical Insurance Range: $0–$66 for insured members, depending on coverage.

What's Included: Virtual exam, treatment recommendations, care plan, and electronic prescriptions when appropriate.

Primary Care Visits

Ideal For: Chronic care management, preventive check-ins, screening discussions, chronic condition monitoring, or recurring virtual care.

New Vs. Follow-Up Visits: Follow-ups usually have a shorter duration and are less costly than initial consultations. Insurance coverage applies as/plan rules.

Estimated Cost Ranges: Urgent care pricing is same as primary care telehealth when insured, self-pay rates start at $99 and vary by visit content.

Insurance Considerations: Copays and out-of-pocket costs depend on plan benefits and deductible status; many employer or insurer arrangements include telehealth in preventive care benefits programs.

Mental Health Therapy

Best For: Anxiety, depression, stress, and other behavioral health goals. 

• Session Duration: May span around 25 minutes or 50 minutes.
• Estimated Self-Pay Cost: $134 for 25-minute and $184 for 50-minute sessions.
• Typical Insurance Cost: $0-$154/session, may change depending on the benefits and deductible.
• Frequency Impact On Cost: Regular, weekly, or biweekly therapy sessions increase overall monthly spending, especially for uninsured users.

Psychiatry And Medication Management

It focuses on multiple factors, including medication management and follow-up care.

• Initial Evaluation Vs. Follow-Ups: Initial sessions are longer and more expensive than follow-ups.
• Self-Pay Pricing: $299 for a 45-minute initial evaluation and $129 for a 15-minute follow-up.
• Typical Insurance Cost: $0-$296.64/session.
• Higher Pricing Rationale: Psychiatric evaluations require expert medical proficiency and often include prescription review or adjustments.
• Prescription Management Considerations: Patients who need an online doctor prescription or a refill in minutes can book a session for $0-$99.

Multiple factors determine the final cost of the software. Keeping yourself abreast of these factors helps understand why two different users see varying charges for the same service.

Insurance Plan Design

Insurance plan structure, particularly copays and deductibles, significantly influences final pricing. Doctor On Demand shows users their estimated cost based on their plan before booking, but the balance due is determined by how that plan handles telehealth benefits. Patients with plans that include telehealth can see $0 charges, while others may pay standard copays or full amounts until their deductible is met.

Copay Amounts 

For insured members, the copay amount set by the insurance plan directly affects what users pay at checkout. A plan with a low telehealth copay can mean a $0–$66 medical visit or $0–$154 therapy session, while higher copays will increase out-of-pocket costs.

Deductible Status

Even if a plan covers telehealth, users could still owe more if they haven’t met their deductible. Deductibles require patients to pay out of pocket up to a threshold before insurance coverage begins, impacting telehealth costs for early-year or high-deductible plans. This factor is often overlooked, yet it can significantly influence the actual out-of-pocket cost for users. 

State And Regulatory Requirements

Telehealth is subject to state licensing and regulatory rules, which can affect software’s availability and pricing. Providers must be licensed in the patient’s state, and states differ in telehealth reimbursement policies for insurers. This impacts where and how Doctor on Demand can operate and what insurers will cover, though official state rules are not listed on the Doctor on Demand public site.

Specialist Vs. General Provider

Psychiatry sessions involve specialized medication management and medical evaluation, which drives pricing differences. For example, a psychiatry initial consultation may be available at a higher rate than a routine medical visit even on the self-pay scale.

Visit Frequency

Cost can scale with how often someone uses the service: one-off visits are simple to cost, but chronic care management and ongoing therapy can add up, particularly for self-pay users who don’t have periodic insurance cost sharing or benefits that reduce repeated charges.

Employer-Sponsored Access

Employer health plans often cover telehealth differently than individual insurance. When telehealth is included in an employer's benefit package, visits may be partially or fully covered, reducing or eliminating out-of-pocket costs for employees. This is one reason many users see $0 charges. 

While Doctor On Demand follows a pay-per-visit model, there might be several indirect and ongoing costs that can affect your total spending with Doctor on Demand, specifically if the services are used regularly. 

Additional Costs To Consider 

The pricing and plan details in this guide are drawn directly from Doctor on Demand’s official website and employer program materials, as of February 2026. Each service type, visit duration, and benefit structure was carefully reviewed to accurately reflect self-pay and employer-sponsored pricing. We also incorporated publicly available insights on telehealth usage and corporate program design to provide context for costs, coverage, and employee benefits programs. This guide illustrates how Doctor on Demand operates in real-world settings, including typical visit types, pricing ranges, and integration with corporate benefits.