Teladoc Health

A hospital can bring in a remote specialist mid-visit for services such as neonatology or behavioral health. The consult runs through the same platform used for other virtual programs in that unit, so staff are not switching between different applications. Smaller or rural hospitals lean on this most, since staffing every specialty in person usually isn't realistic.

Tealdoc offers a virtual care platform, so every Solo deployment includes managed services and round-the-clock technical support delivered directly by Teladoc's own clinical and IT teams. That support covers the platform itself, so hospital IT staff are not the only ones handling an issue that comes up overnight. This matters most for hospitals without a large in-house technical team to cover off-hours problems.

Solo is not limited to inpatient units. It also supports scheduled virtual visits in ambulatory clinics. It extends the same platform to outpatient care instead of running a separate system for it. A patient can have a follow-up appointment through the same infrastructure the hospital already uses for inpatient consults. This lets smaller clinics add virtual visits without adopting an entirely different vendor.

Teladoc builds its own hardware for these programs. Solo Pro is a room-based device built for full-room coverage. Solo ProCart is a mobile, cart-based version for units that need to move equipment between rooms. Solo Viewpoint takes a different approach, turning an existing Windows or iOS device into a virtual care access point instead of requiring new hardware. Hospitals piloting a new program often start with Viewpoint before investing in dedicated devices.