Last Updated
Key Takeaways
Generated from the text of customer reviews
Procentive is a cloud-based practice management system that is used by therapists, billing staff, and administrators managing client records. Users appreciate its customizable templates and integrated billing workflow. Recently, Procentive improved the CQM module with a revised Substance Use dropdown menu, added a new payer (1027) to the ‘helenasupoverride’ setting, and revised the 50390 Prep Report.
Our Verdict
Procentive is a reliable choice for mid to large health organizations managing multiple providers and billing workflows. It suits teams handling complex documentation and high patient volumes. Although buyers report on the occasional lag and interface limitations, it delivers long-term value for practices seeking centralized management.
Overall Rating
Based on 1 users reviews
3
Rating Distribution
Positive
0%
Neutral
100%
Negative
0%
Starting Price
Custom
Procentive Specifications
Appointment Management/Scheduling
e-Prescriptions
Lab Integration
Patient Portal
What is Procentive?
Procentive EHR, a product of Ensora Health, is a cloud-based electronic health record system for mental health and behavioral providers. It helps organizations manage clients and their clinical and administrative workflows. Furthermore, the platform includes scheduling, documentation, billing, and reporting features and is customizable to meet specific needs.
What Is Procentive Best For?
Procentive allows physicians to create personalized forms and powerful clinical charting documents that align with unique workflows and requirements. The ability to customize forms means you can eliminate the need for manual paperwork, reduce errors, and save valuable time. These customizable forms help streamline the documentation process and ensure consistency in the information recorded.
How Much Does Procentive Cost?
Disclaimer: The pricing has been sourced from third-party websites and is subject to change.
Procentive Integrations
The software integrates with multiple third-party applications, including:
- Practice Planners
- Dr.First
- thera-LINK
- HDI Connect
How Does Procentive Software Work?
Here's how to navigate Procentive EHR and utilize its features effectively:
- Log in using your credentials and access the dashboard
- Create new patient files by inputting their demographic information, medical history, and insurance details
- Utilize the integrated calendar feature to schedule appointments conveniently
- Document patient encounters and progress notes directly within the system for comprehensive record-keeping
- Generate precise billing statements and submit claims electronically for a streamlined reimbursement process
- Access powerful reporting and analytics tools to gain valuable insights into your practice's performance
Who Is Procentive For?
Procentive is suitable for the following healthcare settings:
- Behavioral Health
- Mental Health
- Substance abuse treatment centers
- Medical Practices
- Chemical health providers
- Rehabilitation centers
Procentive Use Cases
Based on our analysis of user reviews and Procentive’s current capabilities, we’ve identified several scenarios where this software is a strong fit for health organizations and community-based care providers:
Small And Mid-Sized Practices Managing Moderate Caseloads
Users from smaller clinics highlight that Procentive’s cost structure and scalability make it an accessible choice for organizations seeking to modernize without overinvesting. It supports teams that need core EHR and billing functionality while remaining budget conscious as they expand, enabling sustainable digital growth.
New Practices Seeking Quick Implementation
New or smaller healthcare practices often lack the IT resources for lengthy EHR onboarding. Users note that Procentive’s web-based setup and straightforward training allow teams to go live quickly with minimal disruption. This makes it a practical choice for new practices seeking a manageable, low-stress transition to digital operations.
Integrated All-In-One Health Solution
Procentive serves as a unified platform for organizations that want to manage scheduling, clinical documentation, and billing within a single system. Users appreciate the ability to handle all client management tasks without switching between multiple tools, making it a practical choice for teams that value clinical and financial operations' consistency across departments.
Multi-Site Behavioral Health Providers Requiring Centralized Control
For agencies with multiple locations or programs under one umbrella, Procentive offers centralized oversight of records and billing data. Reviews mention how administrators can access real-time performance and compliance reports across sites, helping maintain operational visibility and standardize workflows.
Community And State-Funded Agencies Focused On Compliance
Behavioral and mental health centers operating under state or federal funding often deal with strict documentation and reporting mandates. Procentive aligns with these needs by maintaining detailed audit trails and supporting compliance tracking, which helps reduce administrative burden during audits and reporting cycles.
Procentive User Sentiments
Most Positive Sentiments | Least Positive Sentiments |
Ease Of Use & Navigation
Users often find Procentive simple to navigate once familiar with its workflow. It helps maintain organized client documentation and supports smooth day-to-day operations. A user said: “Easy to navigate and helps keep tabs on clients’ paperwork.” | Customer Support & Responsiveness
Multiple users reported delays in response time and unresolved tickets. While some agents are helpful, the general consensus is that support could be more proactive. A user stated, “Extremely poor customer service; issues take too long to get addressed.” |
Customization & Flexible Forms
Users appreciate the flexibility to tailor templates, forms, and documentation to fit agency-specific needs. This adaptability is particularly valued by behavioral and mental health therapy practices. A reviewer noted, “Customizable and allows our agency to organize and manage clinical workflows effectively.” | Mobile Access & Offline Functionality
Some users mention that the mobile app offers limited functions compared to the desktop version. A few users noted that the offline capabilities are either lacking or unreliable in areas with weaker network connectivity |
Integrated Clinical & Workflow Options
Users praise that the integration between documentation and billing is seen as a major convenience. It streamlines claim submissions and payment processing while minimizing duplicate data entry. | Data Or Note Loss Risks
A few users highlighted issues with note loss or accidental deletion due to system glitches or user error. These instances, though not frequent, cause concern during documentation. As one user mentioned, “In the beginning, one wrong click and you could lose all your notes.” |
Is Procentive EHR Right For You?
For healthcare organizations seeking an EHR and practice management solution to automate daily tasks and streamline billing processes, Procentive could be an ideal choice. The software addresses the challenges healthcare providers face with its comprehensive range of solutions.
From efficient appointment scheduling to streamlined documentation and reporting, Procentive offers a comprehensive suite of features. The software is ONC-certified and HIPAA-compliant, ensuring data security and privacy. It is highly scalable, catering to the needs of small to mid-size practices.
Check out the latest Procentive reviews to see what users think about the tool. Or you can call at (661) 384-7070 and let our team help you make an informed decision.
Procentive Features
The software provides a wide range of pre-built reports that cover various aspects of your practice, such as appointment statistics, billing and revenue metrics, and clinical outcomes. These reports can be customized and filtered to focus on specific parameters, enabling you to analyze important data.
Procentive simplifies the billing and revenue cycle management process. You can generate accurate billing statements, submit claims electronically to insurance providers, and track reimbursement status. Automated claim scrubbing and validation minimize errors and denials, resulting in faster payments.
Through the patient portal, individuals can securely access their personal health information, including lab results, medication lists, and upcoming appointments. This secure portal allows them to update demographic details, complete necessary forms, and securely communicate with their healthcare providers.
With integrated telehealth capabilities, Procentive enables healthcare providers to conduct virtual appointments and offer remote care through secure video conferencing and communication tools. This feature ensures convenient access to healthcare services, particularly for patients who face challenges with in-person visits.
Procentive enables users to securely share patient information and collaborate with other professionals within and outside an organization. Whether you need to communicate with a specialist, share treatment plans with therapists, or coordinate care with primary care physicians, Procentive provides a platform for efficient and effective collaboration.
This feature allows you to manage and optimize your practice's calendar. You can view availability, book appointments, and even send automated patient reminders to reduce no-show rates. Moreover, you can streamline your appointment management process, view clinical documents, and improve overall practice efficiency.
