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Key Takeaways

Generated from the text of customer reviews

Procentive is a behavioral health-specific EHR and practice management system used by therapists, billing staff, and administrators managing client records. Users appreciate its customizable templates and integrated billing workflow. Recently, Procentive improved the CQM module with a revised Substance Use dropdown menu, added a new payer (1027) to the ‘helenasupoverride’ setting, and revised the 50390 Prep Report.

Our Verdict

Procentive is a reliable choice for small to mid-sized health organizations managing multiple providers and billing workflows. It suits teams handling complex documentation and high patient volumes. Although buyers report on the occasional lag and interface limitations, we recommend it for practices seeking long-term value and centralized management.

Procentive Specifications

  • Appointment Management/Scheduling
  • e-Prescriptions
  • Patient Portal
  • Telemedicine

Procentive Features

Reporting And Analytics

The software provides a wide range of pre-built reports that cover various aspects of your practice, such as appointment statistics, billing and revenue metrics, and clinical outcomes. These reports can be easily customized and filtered to focus on specific parameters, enabling you to analyze the data that matters most to you.

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Billings

Procentive simplifies the billing and revenue cycle management process. You can generate accurate billing statements, submit claims electronically to insurance providers, and track reimbursement status. Automated claim scrubbing and validation minimize errors and denials, resulting in faster payments.

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Patient Portal

Through the patient portal, individuals can securely access their personal health information, including lab results, medication lists, and upcoming appointments. This secure portal allows them to update demographic details, complete necessary forms, and securely communicate with their healthcare providers.

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Telehealth

With integrated telehealth capabilities, Procentive enables healthcare providers to conduct virtual appointments and offer remote care through secure video conferencing and communication tools. This feature ensures convenient access to healthcare services, particularly for patients who face challenges with in-person visits.

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Care Coordination And Collaboration

Procentive enables users to securely share patient information and collaborate with other professionals within and outside an organization. Whether you need to communicate with a specialist, share treatment plans with therapists, or coordinate care with primary care physicians, Procentive provides a platform for efficient and effective collaboration.

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Scheduling

This feature allows you to manage and optimize your practice's calendar. You can view availability, book appointments, and even send automated patient reminders to reduce no-show rates. Moreover, you can streamline your appointment management process, view clinical documents, and improve overall practice efficiency.

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Bed Management

Procentive's Bed Management module gives inpatient and residential behavioral health programs real-time visibility into bed availability across buildings, rooms, and units. Clinical staff can assign or remove clients, set staff permissions, and configure data field parameters. This keeps occupancy, attendance, and waitlist decisions connected directly to scheduling and billing workflows.

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Pros And Cons of Procentive

Pros

  • Intuitive Procentive’s client portal

  • Powerful charting for faster clinical note management

  • Care coordination and collaboration across healthcare teams

  • Clinical documentation with customizable workflow support

  • Internal billing and RCM capabilities for claims

Cons

  • Telehealth needs improvement

  • Customer support response times can vary

Procentive Reviews

Total 1 reviews

3

All reviews are from verified customers

Rating Distribution

5

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4

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3

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2

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Share your experience

A

Anonymous

Not Specified, 1-10 employees

3.0
August 2019

“How I found procentive: My experience”

Pros

I found it beneficial that Procentive offers training resources within the platform itself. This feature allowed me to acquire the necessary skills and knowledge to use the system effectively. Additionally, the ability to personalize forms according to my requirements proved to be advantageous in strelining my workflow.

Cons

One aspect that could be improved is the scheduling functionality. Whenever I accessed the schedule, it consistently redirected me to a single day view, which was a bit inconvenient. To view all the notes, I had to individually click on each one instead of having the option to scroll through them collectively. A more user-friendly approach in this regard would have been preferable.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

6

Functionality

7

Frequently Asked Questions

What level of support does Procentive software offer?

Procentive EHR offers a knowledge base and phone support.

Who are the typical users of Procentive software?

The software offers tailored features that have been specifically designed for behavioral and mental health, substance abuse treatment centers, medical practices, chemical health providers, and rehabilitation centers.

What languages does Procentive support?

Procentive supports the English language.

Does Procentive software have an app?

No, the software does not offer a dedicated mobile app.

Is Procentive free?

No, the software doesn’t offer a free trial or free version.

How much does Procentive software cost?

Procentive offers transparent pricing, starting from $20/feature/month. Get in touch with us for customized Procentive pricing tailored to your business needs.

What other apps does Procentive integrate with?

The software integrates with multiple third-party applications, including Practice Planners, DrFirst, thera-LINK, and HDI Connect.

Does Procentive offer an API?

Yes, it does offer an API.