Total 520 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

49%

4

Stars

41%

3

Stars

8%

2

Stars

1%

1

Stars

2%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

A

Anonymous

Mid-Market, 1-10 employees

5.0
October 2024

User-friendly with a key flaw

Pros

Interface is incredibly user-friendly and easy to use. What really stands out is the comprehensive training resources and they make onboarding new team members easy since employees can learn at their own pace. Integration with other platforms like BambooHR is smooth and simple.

Cons

I wish we could edit files directly instead of having to upload new ones every time we need to make changes to a document. Other than that, there really isn't much to complain about.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

K

Kurosh

Hospital & Health Care, 51-100 employees

Less than 6 months

1.0
October 2024

False promises and no refund!

Pros

The software works perfectly as a basic HRIS system especially if you don't require complex integrations.

Cons

So much to share here. The sales team gave false promises about integrating with our payroll provider, ADP. I raised concerns several times but was dismissed. After wasting two months trying to make it work, we canceled before going live because they could not meet their commitments. Despite never using the software, they refused to refund us. This is a company built on deceptive sales tactics. Check the other 1 star reviews for similar stories. And do not make the same mistake we did.

Rating Distribution

Ease of use

5

Value for money

3

Customer Support

1

Functionality

1

A

Aaron

Human Resources, 500+ employees

Less than a year

5.0
October 2024

A clean and well-organized layout :)

Pros

This tool's layout is clean and well-organized making it very user-friendly.

Cons

I really have no complaints. Everything's working fine for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

G

Geoffrey

Government Administration, 11-50 employees

Free Trial

5.0
October 2024

thoughtful design but should have a video guide

Pros

it is a thoughtfully designed software that works intelligently and makes everyday tasks much easier.

Cons

well I think a more user friendly video tutorial would be helpful.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

N

Natasha

Medical Practice, 101-500 employees

Less than a year

4.0
October 2024

Great for tracking certificates

Pros

The document tracking feature lets our employees, managers and HR monitor certification status easily.

Cons

One thing I did not like is that you cannot report to more than one manager at the same time.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

8

Functionality

8

S

Sean

Construction, 51-100 employees

More than a year

5.0
October 2024

Ideal for performance discussions

Pros

Honestly, this tool's feedback features make it easy for us to have meaningful performance conversations with employees at every level.

Cons

We've noticed that automated messages or tasks occasionally don't get sent out as scheduled

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

T

Tessa

Insurance, 51-100 employees

More than a year

5.0
October 2024

Thorough documentation and data

Pros

I am impressed by how comprehensive the information availability is, the application maintains thorough documentation and excels at employee data management.

Cons

The Org Chart screen can sometimes be tricky to navigate.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Dylan

Biotechnology, 51-100 employees

More than a year

5.0
October 2024

Excellent for tracking goals!

Pros

Bamboo HR is an excellent platform for tracking goals and staying connected with my company's HR resources.

Cons

It was hard to figure out at first but once I got used to it, I no longer had any issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

S

Stazie

Legal Services, 51-100 employees

Less than 6 months

4.0
October 2024

Simple to get hang of!

Pros

It is simple enough for our organization which is new to using HR systems. Since our team includes many older employees, its ease of use is a big plus for them too.

Cons

There are a few things it should be able to do that it cannot like setting up our contribution scheme based on salary or assigning tasks to employees without them being marked as part of onboarding.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

7

D

Dale

Non-Profit Organization Management, 11-50 employees

Less than a year

4.0
October 2024

Quick setup but costly add-ons

Pros

One thing I like is that it lets us quickly set up a solid human resources system, bringing order and reliability to organizations that might not have the means to build something like this themselves.

Cons

The main issue is the cost of add-ons and customization for smaller organizations especially non-profits and charities. While the per-person cost is manageable, I noticed it becomes difficult to scale to the point where we can receive discounts available to larger organizations.

Rating Distribution

Ease of use

8

Value for money

5

Customer Support

7

Functionality

7

B

Bailee

Mental Health Care, 101-500 employees

More than a year

5.0
October 2024

easy to find our way around

Pros

i love how simple it is to find your way around as everything is clearly labeled and easy to locate.

Cons

time off is measured in hours, not days but this actually works in our favor.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

O

Orlando

Outsourcing/ Offshoring, 51-100 employees

Less than 6 months

5.0
October 2024

made managing pto and sick days smoother

Pros

Managing PTO requests, sick days and holidays is now much smoother. Like no more worrying about these requests getting buried in Slack messages!

Cons

I faced some difficulties with the onboarding process which may not be the software fault but there is definitely room for improvement. I had to contact my admin to get my account set up properly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

G

Gautam

Writing and Editing, 1-10 employees

Less than 6 months

4.0
October 2024

User-friendly but reports are basic

Pros

The interface is user-friendly and the HR features are thorough making employee management much simpler for us.

Cons

Well I feel that the reporting features are a bit basic and could use some more depth.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

J

Jennifer

Museums and Institutions, 11-50 employees

More than a year

5.0
October 2024

Allows clear view of time and updates

Pros

I like that it offers clear visibility into PTO, built-in reports for tracking time off, updates on wage changes, notifications when staff are out, timesheet tools and the ability to log hours by project or announcement.

Cons

Integrations with other platforms do not always perform as we expect it to be.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

H

Hemang

Restaurants, 11-50 employees

Less than 6 months

4.0
October 2024

User-friendly and nice UI

Pros

The application is very user friendly and I find it visually appealing too.

Cons

The process of applying for a position feels unnecessarily long.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

5

B

Brad

Health, Wellness and Fitness, 51-100 employees

Less than a year

5.0
October 2024

simple start and hassle-free

Pros

getting started was really simple and the onboarding process was hassle-free too.

Cons

from my side nothing to complaint right now. Everything is functioning as it should.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

C

carl

Automotive, 500+ employees

Less than a year

4.0
October 2024

good for teams but org chart needs work

Pros

The software is simple to get started with, I would say it is great for handling time-off requests from your team.

Cons

Viewing the org chart isn't as easy as it could be, and updating it is a real chore whenever there are internal changes.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

5

Functionality

9

A

Amutha

Food & Beverages, 101-500 employees

Less than a year

5.0
October 2024

Love the performance tool

Pros

I really like all the features in Bamboo especially the performance appraisal tool as it works really well.

Cons

If it could integrate with other programs, I feel it would be great to connect them to reduce the amount of manual work.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

7

M

Michael

Biotechnology, 500+ employees

More than a year

4.0
October 2024

A clean and easy to use system

Pros

The interface is clean and it's an easy-to-use HR system. Also the user experience is better than most other leading HR platforms out there.

Cons

Well it is a solid tool overall. However their LMS could use some expansion but it still serves its purpose.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

7

M

Michelle

Real Estate, 51-100 employees

More than a year

5.0
October 2024

Hiring section keeps us organized!

Pros

BambooHR hiring section keeps everything organized in one place for us and automatically posts openings to Indeed and Glassdoor.

Cons

At the moment there is nothing I particularly dislike or find lacking.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10