Total 520 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

49%

4

Stars

41%

3

Stars

8%

2

Stars

1%

1

Stars

2%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

A

Anonymous

Mid-Market, 11-50 employees

4.0
September 2024

User friendly and time saving

Pros

It is incredibly easy for anyone to pick up and use. It really streamlines all our HR workflows and saves tons of time since we can handle everything digitally instead of dealing with paperwork. The electronic advertising and hiring features with applicant tracking make recruitment easy. Onboarding and off-boarding processes work perfectly and managing time-off requests and leave has never been simpler.

Cons

The main downside is that support is only available during Us business hours, which creates delays when you need help from New Zealand. Also we couldn't integrate it with our payroll system.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

CT

Christopher T.

Mid-Market, 1-10 employees

4.0
September 2024

Handles everything i need

Pros

BambooHR handles benefits administration, goal setting, performance reviews, payroll and time tracking really well. As an HR professional, I appreciate how many features are packed into one platform and it covers pretty much everything I need on a daily basis. The support team is fantastic too; they're friendly, responsive and actually listen to feedback to make improvements. It's made my job significantly easier having all these tools in one place.

Cons

I haven't found anything to complain about so far. More integration with benefits would make things even smoother but they've mentioned that's already in the works and progressing well.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DL

Deb L.

Enterprise, 11-50 employees

4.0
September 2024

simple setup, costly contractor gap

Pros

setting this up was very easy and both admins and regular users find it simple to use. The support team responds quickly and they're genuinely helpful when you need assistance. There's plenty of training materials available that are easy to locate, whether you're managing the system or just using it day-to-day. Performance reviews and management tasks flow smoothly for everyone involved.

Cons

The biggest issue for us is not being able to add contracted employees without paying full price. We're a small company with 4 contractors who don't need features like time-off requests or payroll, so it doesn't make financial sense to pay for their accounts. Since there's no free contractor option, they don't appear in the company directory and we have to maintain a separate one. I also wish the Who's out calendar could integrate with our existing calendar rather than adding another one to Outlook. It would be helpful if calendar entries showed notes from time-off requests or allowed us to add notes that don't disappear when it refreshes. Currently, if someone takes a half day, there's no way to indicate whether they're out in the morning or afternoon. The asset tracking is frustrating too. I'd prefer having one central location to add assets and assign them from there, instead of having to recreate the same equipment every time it gets reassigned to a different person.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

7

VS

Victoria s.

Mid-Market, 11-50 employees

5.0
September 2024

The standout hr platform

Pros

I've tried tons of HR management platforms at different companies and this one definitely stands out as the top choice. The features are comprehensive and the interface is so straightforward and user-friendly that it beats everything else I've worked with.

Cons

Actually, I can't really think of any major downsides. The interface and all the features work pretty well for handling my time off requests, permissions and other important stuff I need to manage.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KD

Katherine D.

Mid-Market, 11-50 employees

4.0
September 2024

My daily central solution

Pros

Having everything centralized is fantastic, documents, employee info and signature requests all in one spot. The notifications really help keep me on track with profile updates and deadlines. I'm in this system almost daily for filing paperwork or pulling up information which shows how essential it's become to my workflow.

Cons

sometimes there's a lag when sending docs to employees for signatures or getting them back, which can be frustrating.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

AS

asha s.

Mid-Market, 11-50 employees

5.0
September 2024

Looks great, feels restrictive

Pros

The interface looks really clean and quick, plus the support team has been fantastic whenever I've needed help.

Cons

Access controls feel pretty restrictive at times and there are some annoying limitations that get in the way

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

AG

angela G.

Mid-Market, 1-10 employees

4.0
September 2024

simple, when it runs

Pros

It's really easy to get the hang of this. You don't need any special training to understand how it works

Cons

It tends to lag during morning hours and there are occasional outages that disrupt workflow.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Mid-Market, 1-10 employees

3.0
September 2024

User-friendly but lacking support

Pros

setting it up was pretty simple and I find it quite user-friendly overall.

Cons

sometimes dealing with staff turnover and bringing back former employees can be challenging. Also, there isn't a dedicated representative assigned to our account.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

9

JD

Joe D.

Mid-Market, 11-50 employees

4.0
September 2024

Centralized and user-friendly

Pros

Its convenient having all the HR info centralized in one spot. The interface feels user friendy to use.

Cons

The staff evaluation features could use more flexibility.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

RG

Ronda G.

Mid-Market, 1-10 employees

4.0
September 2024

Easy but hard to learn

Pros

I find this easy to use and getting it set up was also very simple process.

Cons

Finding the right help video for my specific situation can be pretty frustrating at times.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

KS

Kayla s.

Mid-Market, 11-50 employees

4.0
September 2024

smooth with wanted depth

Pros

I appreciate how smooth candidate tracking feels when I'm using it. Managing employee documents has been really straightforward for me. The interface is clean and easy to use. Time tracking functionality works great and fits smoothly into my workflow.

Cons

The HRIs feels a bit too simplified in some areas and I wish certain features had more depth and functionality.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

DM

Deanna M.

Enterprise, 11-50 employees

5.0
September 2024

A simple daily tool

Pros

Really easy to use and I rely on it every day for employee management.

Cons

Haven't really come across anything that wasn't helpful or usefull to me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AW

ashley W.

Mid-Market, 1-10 employees

5.0
September 2024

My one stop HR shop

Pros

I can handle just about all my HR tasks from this one platform. Running payroll, managing benefits and deductions, setting up time-off schedules and tracking project hour, it's all there. Our office saves literal hours on payroll alone. We're using it daily now and while the integration took some time, it went as smoothly as possible.

Cons

Customer service sometimes takes time to research answers when they're not immediately familiar with certain features, which means waiting for them to get back to you.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Mid-Market, 11-50 employees

4.0
September 2024

Easy but missing one thing

Pros

super intuitive and includes nearly everything I need from an HRIs platform.

Cons

I would love to see an employee scheduling feature added alongside the existing timesheet functionality.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Enterprise, 1-10 employees

5.0
September 2024

Brings everything together mostly

Pros

It brings together all the tools and information required for my human resources and payroll work.

Cons

One challenge we've found is that it doesn't link up with some of the other software programs we use every day. This means we sometimes have to enter the same information twice, which takes extra time and can lead to errors.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

FK

FaRID K.

Enterprise, 1-10 employees

4.0
September 2024

Great but not perfect

Pros

Great visibility features and incredibly user-friendl, picked it up on my own without any training needed.

Cons

The accuracy isn't quite there and it doesn't work well for international markets.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

7

MH

Macie H.

Mid-Market, 11-50 employees

5.0
September 2024

Makes my work life simpler

Pros

It has been useful for maintaining confidentiality of contracts and personal data. Since we operate across multiple locations, having everything centralized in one place eliminates the need to transport documents between campuses or send sensitive info via email. It's created a self-service hub where employees can access forms and benefit information on their own, which frees up our HR team to focus on strategic initiatives rather than constantly fielding routine questions.

Cons

No real complaints from me, everything has been smooth sailing and actually makes my work life simpler!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ES

Emily s.

Mid-Market, 1-10 employees

5.0
September 2024

My team loves using it

Pros

The features are incredible and how simple they are for our team makes every dollar worthwhile. Taking time off requests, sharing on the employee community, updating records, viewing the time off calendar, browsing the directory and handling document signing/storage barely scratches the surface. Our staff loves using the system and we're all on it constantly!

Cons

There honestly isn't much I can complain about with this platform.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SM

stephanie M.

Enterprise, 11-50 employees

5.0
September 2024

User friendly tool with slow support

Pros

single sign-on feature makes logging in easy and I really appreciate how user-friendly the interface is. Having a mobile app is super convenient and the implementation process went smoothly without any major hiccups.

Cons

support feels impersonal since you get routed to a call center instead of having your own dedicated representative.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

EE

ENGOUDOU ENGOUDOU

International Affairs, 1-10 employees

Less than a year

4.0
September 2024

efficient tool but at a high cost

Pros

As per me the main advantage is its user friendly approach to human resources management.

Cons

I feel like the cost of BambooHR can be relatively high for small and medium-sized businesses.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8