Total 520 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

49%

4

Stars

41%

3

Stars

8%

2

Stars

1%

1

Stars

2%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

FG

Fran G.

Mid-Market, 11-50 employees

3.0
August 2024

saves money but has limits

Pros

The platform replaced three different systems at our nonprofit and saved us a ton of money. Customer support is fantastic, really appreciate the chat feature and how responsive they are. Getting everything set up was surprisingly simple and the interface is easy to use.

Cons

There are some limitations that can be frustrating. You're restricted to just 7 PTO categories and the system doesn't require entering an employee's social security number and bank info twice for verification which feels like a security gap. One major issue is that it doesn't process direct deposit for employee HsA deductions, you have to handle that separately. The reporting feature is also pretty restrictive since I can't generate reports for specific employees I select; your only options are filtering by location or job title.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

6

A

Anonymous

Mid-Market, 11-50 employees

4.0
August 2024

Clean look, hidden calendar

Pros

UI looks clean and pleasant. Easy to use with a dashboard that gives me everything at a quick glance. Finding contact information for any employee is quick and the employee org chart has been especially helpful as our company grows.

Cons

Company calendar could really use its own dashboard widget. Right now it's pretty hard to locate since there's just a tiny link buried under the Who's Out section. That's honestly my only gripe with it.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Mid-Market, 1-10 employees

3.0
August 2024

simple and all in one

Pros

I like having everything centralized in one location. Its so simple to use.

Cons

Honestly can't come up with much, maybe fewer technical glitches would be nice.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

CF

Christina F.

Mid-Market, 11-50 employees

5.0
August 2024

Easy but some small bugs

Pros

The interface is incredibly clean and user friendly, everything's right where you'd expect it to be without any hunting around. After working with several other platforms at different companies, this one stands out as the most user-friendly by far. The others either had clunky designs or made simple tasks way more complicated than they needed to be. What really impressed me is how smooth the integration process is. Part of my role involves helping customers connect their HRIs systems to our platform and this one is hands down the easiest to work with. The setup is simple and customers rarely run into issues compared to other systems. When problems do come up, troubleshooting is actually manageable instead of a headache.

Cons

I've encountered some frustrating issues with time off requests. When I submit a request but then realize I don't actually need the day off, the system won't let me cancel it on the same day - I have to contact HR to remove it from their end. Really wish I could just cancel or edit these requests myself on the day I make them. Had a similar problem when I accidentally selected a past date for time off. Once it was submitted, I couldn't edit or delete it without getting help from someone else.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

SS

stephen s.

Mid-Market, 1-10 employees

3.0
August 2024

Very easy to use mostly

Pros

simple to go through the mobile app and locating files is very easy.

Cons

The holiday calculation process is way too complex and confusing. It's really hard to figure out how many days I actually have remaining.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

7

KD

Kentec D.

small-Business, 11-50 employees

5.0
August 2024

simple phone app, confusing holidays

Pros

The hiring and performance features work flawlessly for our needs.

Cons

I wish the access levels and time off features were more customizable and adaptable to our needs.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Mid-Market, 1-10 employees

5.0
August 2024

Great for hiring and reviews

Pros

I appreciate how easy is it to use and being able to download it on my phone is really convenient.

Cons

Haven't run into any real issues with it so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SM

skye M.

Mid-Market, 11-50 employees

5.0
August 2024

efficient tool so far

Pros

I've found this to be one of the most user-friendly and visually appealing HRIs platforms out there. The customization features let us adapt everything to fit our company's unique requirements perfectly. When we run into issues or need help, the support team is absolutely phenomenal! Their chat support responds quickly and provides clear, detailed step-by-step guidance that walks us through any process.

Cons

I really can't think of anything negative to say about this platform. The few times I've reached out with suggestions or concerns, the support team has been fantastic and they actually listen and work hard to resolve things or even tweak the system based on my feedback.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Mid-Market, 1-10 employees

5.0
August 2024

Perfect for our company needs

Pros

The request feature is fantastic, switching from paper requests was a game changer for us. Employees find it straightforward to log in and set up their profiles. I'm on it every day and honestly can't remember having any problems with it.

Cons

Only con is that with 60+ employees, I wish I could approve multiple time-off requests at once instead of doing them one by one. Otherwise, everything works smoothly.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

RB

Rachelle B.

Mid-Market, 11-50 employees

3.0
August 2024

saves time but moves slow

Pros

Automatic license renewal requests are a lifesaver and I just configure it once and everything runs smoothly after that. Really appreciate the tutorials covering all the features too.

Cons

When I try uploading documents, I can't put them directly where I want them and have to add everything to the main folder first, then move it later which is pretty annoying.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

CN

Chinaza N.

small-Business, 1-10 employees

4.0
August 2024

Easy for our big team

Pros

setting this up was very smooth and it's been incredibly helpful for managing our team of over 2000 employees.

Cons

It doesn't separate entities when working in group environments. Filter restrictions based on access levels across different entities can be limiting. Reporting for onboarding efficiency is much useless and doesn't provide meaningful insights.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

7

SH

sam H.

Mid-Market, 11-50 employees

4.0
August 2024

Great app needs overtime tool

Pros

App is user friendly and I can access it from anywhere which is really convenient.

Cons

I wish it had a calculator to track my overtime hours.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Mid-Market, 1-10 employees

4.0
August 2024

My fast and simple homepage

Pros

super easy to use. The homepage is fantastic and everything I need is right there at a quick glance, which saves me tons of time.

Cons

It would be nice to have alerts for important dates like team member birthdays or work anniversaries, especially for managers who oversee others.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Mid-Market, 11-50 employees

4.0
August 2024

user friendly but hard to share

Pros

interface is really interactive and finding what I need doesn't take forever. The employee sections make perfect sense with how everything's organized into clear categories. Plus when I do need help, customer support gets back to me pretty quickly.

Cons

I find setting up user access to be more complicated than it should be. Right now, most features are locked and only available to full administrators. But I need some of our staff to be able to see and use specific information without giving them complete control over everything. It's frustrating because my only choices seem to be either giving someone too much power or having them constantly ask me to do small tasks for them. For instance our safety specialist can update an employee's certifications, but she can't add a new type of certification to the system because she's not an admin. This creates an unnecessary delay.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

7

EW

Emily W.

Mid-Market, 11-50 employees

3.0
August 2024

Good but not for worldwide

Pros

The interface is incredibly user-friendly and there's barely any learning curve for both HR staff and employees. Customer support has been really helpful and responsive whenever we've reached out. It handles everything our small to mid-sized company needs perfectly.

Cons

The ATs functionality feels basic when it comes to interview scorecards and collecting hiring feedback. It's clearly built with Us companies in mind, so managing international employees becomes a real issue. Job requisition management is quite limited too and we end up using separate spreadsheets and other tools just to track our reqs properly. The onboarding and offboarding templates are frustrating since you can only have one version, which doesn't work when you need different processes for various employee types.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

6

A

Anonymous

Enterprise, 11-50 employees

5.0
August 2024

Our all in one helper

Pros

I am impressed by how comprehensive this platform is and it manages employee records, candidate pipelines, communication and performance tracking all in one place. The built-in reporting features really help break down all that data effectively.

Cons

We haven't tapped into the payroll features in our current configuration.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Mid-Market, 11-50 employees

4.0
August 2024

Easy requests, slow help

Pros

Our employees find the process of requesting time off to be very easy and hassle-free. They can submit their requests quickly without any confusion or extra steps, which makes the whole experience smooth and convenient for everyone.

Cons

The support team can be slow when it comes to troubleshooting issues and getting back to you with responses.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

10

A

Anonymous

small Business, 1-10 employees

5.0
August 2024

simple, powerful and personal

Pros

Getting started is simple because the layout is incredibly user-friendly and easy to understand. You never get lost. What's impressive is that despite being so easy to use, it's also powerful and has all the tools necessary to handle my complete list of tasks. Furthermore the ability to personalize it means we can set it up to support our specific process, which boosts our team's efficiency.

Cons

Honestly, I can't think of anything I dislike about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

small Business, 11-50 employees

4.0
August 2024

Our hr game changer

Pros

I love how clean the interface is even team members who aren't tech-savvy can navigate it easily. The dashboard layout makes sense and lets our HR team quickly find what they need. Having everything centralized has been a game changer for managing employee info, time-off requests and performance reviews. It keeps all our data current and accessible in one place which saves tons of time. New hire onboarding flows so smoothly now. People can complete their paperwork and access resources without any issue and the automated tasks have really cut down on our administrative workload. The reporting and analytics capabilities are impressive, we get solid insights into turnover, retention and performance metrics that actually help us make better decisions about our HR strategies.

Cons

The payroll features are decent but don't expect deep integration with third-party payroll providers. If your company needs advanced payroll processing, you'll probably end up needing additional software. Reporting works fine for smaller operations but once you need more complex reports, it really starts to show its limitations.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

7

A

Anonymous

small Business, 1-10 employees

4.0
August 2024

My easy all in one

Pros

User friendly interface. Having everything centralized in one spot is fantastic, all my info, forms and documents are right there. The time off request feature is particularly handy and I love being able to calculate future accrual dates to plan ahead.

Cons

Really can't pinpoint any major issues since I haven't been involved in the setup process, though I imagine implementation probably has its usual hurdles like most systems do. Overall though, it handles everything I need and keeps things simple with a clean interface.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9