Total 520 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

49%

4

Stars

41%

3

Stars

8%

2

Stars

1%

1

Stars

2%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

A

Anonymous

Architecture & Planning, 101-500 employees

More than a year

4.0
September 2023

overall simple to use

Pros

I appreciated how simple it was to use. It didn't come packed with a bunch of extra bells and whistles like a lot of bigger HRIS platforms tend to have.

Cons

When I was using it the feature set seemed a bit limited. That said, the core features were still there and the system stayed simple.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

8

KG

Katharine Gauton

Religious Institutions, 11-50 employees

More than a year

5.0
September 2023

convenient hiring tools

Pros

The platform is very user-friendly overall and the hiring features are especially one of the parts I enjoy using most.

Cons

A downside is that some parts don't offer much flexibility since everything is fairly fixed. It can also be glitchy in certain browsers like Safari and the per-user pricing makes it pretty expensive.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

8

MLN

Marlene Lomeli Nelson

Information Technology and Services, 101-500 employees

More than a year

5.0
September 2023

all-in-one HR platform

Pros

It does a fantastic job of keeping HR tasks organized while streamlining everything in one solid program.

Cons

The hiring module could be more powerful especially by allowing open positions to be converted into internal offers.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

JG

Jessica Gibson

Medical Devices, 11-50 employees

Less than a year

5.0
September 2023

Fantastic goals and feedback functions

Pros

Using Bamboo has been a really positive experience for our company. The platform is very user-friendly and the employee goals and feedback features have been especially helpful for our team.

Cons

After nearly a year of using the system we honestly haven't run into any issues or had any complaints about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

EN

Edem Nyonator

Food Production, 1-10 employees

Less than a year

4.0
September 2023

helpful integrations and visibility

Pros

One thing this software does really well is integrations. It lets me quickly see when coworkers are out of the office or even when someone is celebrating a birthday. Overall, Bamboo is a really solid platform.

Cons

At one point I ran into an issue and had to contact customer support and the response took a little longer than I expected. I'm not sure whether that's still the case but I did end up getting the help I needed.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

7

Functionality

7

AD

Aisha Duff

Human Resources, 1-10 employees

More than a year

3.0
September 2023

Weak payroll features

Pros

I really appreciate how simple the HRIS side is for keeping track of employee information and personnel records.

Cons

Where it falls short is payroll and time management which really are not powerful enough for what's needed. Features like performance management or applicant tracking can be considered optional but payroll and timekeeping are critical for compliance, catching discrepancies quickly and building customized reports to monitor labor cost trends. Unfortunately, payroll and time tracking do not connect well. For example, we cannot monitor whether meal breaks are actually being taken and the system does not notify us when someone misses a required lunch break. Depending on the state, that can lead to penalties. Another issue is with terminations: if an employee is set to be terminated on a certain date, they are automatically removed from the system before we can confirm their final paycheck has been processed. Since states have different rules about when final pay is due, we end up having to change the employee's last day and final pay date just to run that last check which can create inaccurate records if those dates are not corrected afterward. And if a termination is scheduled in advance, there is no reliable way to track who is coming up for termination or even get notice that the person has already been removed from payroll which puts timely final payment at risk. Time tracking also needs more depth overall, it should be more than just clocking in, clocking out and approvals and the reporting options are too limited to properly analyze labor costs.

Rating Distribution

Ease of use

6

Value for money

4

Customer Support

5

Functionality

5

AB

Alan Butler

Hospital & Health Care, 500+ employees

More than a year

4.0
September 2023

easy leave tracking

Pros

BambooHR has made it much easier for our global team to stay aligned on business holidays, paid time off and everyone's current leave balances. Being able to see employee work anniversaries across the company is also a really nice bonus.

Cons

That said it still makes it harder for us to celebrate holidays together with our colleagues in other countries. The web interface also wasn't very simple before though it has improved quite a bit over time.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

7

Functionality

7

JJ

Julia Julia

Building Materials, 101-500 employees

More than a year

5.0
September 2023

smooth with company branding

Pros

Starting at my company this was one of the first tools I got introduced to and it felt very simple to use right away. It's also customized with my company's colors which was a really nice touch and made it feel more personalized.

Cons

I haven't run into any issues. My HR representative did a really good job walking me through the basics from the start so getting familiar with it was not a problem.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

MH

Matthew Hendrix

Arts and Crafts, 1-10 employees

More than a year

5.0
September 2023

Simple for employers and employees

Pros

Everything is simple for both employers and employees which makes it simple to understand and use on both sides. It keeps everyone engaged, helps manage tasks efficiently and really stands out as an all-in-one solution for HR management.

Cons

Nothing negative to say about software that makes employee management so much faster and more manageable. I wouldn't want to complain about something that has helped this much.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

9

CC

Colin Cogle

Information Technology and Services, 101-500 employees

More than a year

5.0
September 2023

login was simple with SSO support

Pros

Logging in is simple and with the strong SSO support, I often barely need to do even that. I can handle my personal tasks fast and everything I need is just a few clicks away, including the things I don't think about until they suddenly matter.

Cons

The homepage only displays the next three birthdays or work anniversaries. That works fine for smaller companies but in a larger organization, I'd rather see a longer list upfront.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AB

Alexandra Brooks

Not Specified, 11-50 employees

More than a year

5.0
September 2023

Saves time for applicant tracking

Pros

From applicant tracking to monitoring paid time off, this tool has saved us a tremendous amount of time. It's simple to use and the reporting data gives me a clear big-picture view of what's going on.

Cons

I do wish the mobile app included more features. There are times when I need additional information while I'm away from my desk and can't get to it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

8

KH

Katie Hahn

Construction, 101-500 employees

Less than 6 months

4.0
September 2023

easy handling of all functions

Pros

The software keeps things simple and I never feel like I need an IT background or extra help to handle the basic tasks.

Cons

Well I haven't spent enough time using the tool yet to have any strong opinions about the downsides.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

8

BG

Bhawana Garg

Insurance, 101-500 employees

More than a year

4.0
September 2023

efficient document tracking

Pros

Getting around the platform is very simple and having documents stored under my own profile is really convenient. It also helps a lot to see who is on vacation so work can be planned properly. The standout feature here is onboarding which is managed really well on this platform and vacation management is also very useful.

Cons

One area that still needs work is the org chart display because it feels messy and hard to review. With the level of access I currently have, that is the only issue I can point out right now.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

RB

Rosette Brinas

Machinery, 500+ employees

More than a year

4.0
September 2023

time-off tracking very is useful

Pros

The time-off tracking and planning view has been really useful especially for figuring out how much vacation time will still be left later on. Logging and approving sick days is simple and we got a lot of value out of using the onboarding and offboarding task lists.

Cons

I do wish there were more options for custom fields on employee profiles. Since I was managing developers, having a Team field that showed a person's team and the date they joined it right on their profile would have made things much easier. I know that kind of information can technically be added but then it isn't visible in the places where it would actually help and exporting it is also difficult unless you have the right permissions. Better visibility here would have saved us from having to update the same information in multiple places.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

10

Functionality

7

A

Anonymous

Management Consulting, 101-500 employees

More than a year

4.0
September 2023

recruiting and payroll in one place

Pros

Being able to handle recruiting, payroll management, reporting and employee performance all in one place is really valuable.

Cons

The mobile app is fairly limited.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

7

Functionality

8

SD

Souleymane Diop

Mining & Metals, 500+ employees

Less than a year

5.0
August 2023

complete platform, complete feature set

Pros

BambooHR comes with a full set of HR features that make it really useful, from employee management and leave tracking to recruitment and benefits administration. It feels like a complete platform with all the functionality needed to manage employee information effectively.

Cons

At this point I haven't come across any feature I dislike. If anything, it stands out as a well-rounded and comprehensive solution for HR teams.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

JM

JayAnne Mandingin

Information Technology and Services, 11-50 employees

More than a year

5.0
August 2023

comprehensive for small HR team

Pros

As a startup with a small HR team this has been a really comprehensive tool for us. It takes a lot of the hassle out of onboarding and day-to-day employee management. The full calendar is also a standout feature, when time off is booked, you get a clear monthly view of who's away, along with work anniversaries and other key dates. It's genuinely very useful.

Cons

It doesn't support global or international payroll so updating payroll between this system and Bamboo has to be done manually one at a time. That process is quite hands-on and probably won't scale well over time. We're not entirely sure how we'll handle that in the future but at the moment it still works for our needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

FOR

Fiona O Rourke

Real Estate, 101-500 employees

More than a year

3.0
August 2023

Both admin and employee side is helpful

Pros

From an admin side, this HR platform is simple to work with and for employees it feels simple as well. It offers a solid range of features, covers most of the functionality you'd typically need and the pricing is more affordable compared with other providers.

Cons

Where Bamboo HR falls short is flexibility. When we need to make changes to better fit our business, it often can't adapt the way we need it to.

Rating Distribution

Ease of use

7

Value for money

5

Customer Support

7

Functionality

3

AS

Ann Swords

Information Technology and Services, 101-500 employees

More than a year

4.0
August 2023

effective onboarding

Pros

It feels simple to use overall. The onboarding process works well, performance assessments are effective and the eNPS feature has been especially useful.

Cons

When it comes to hiring we still rely on a separate system because BambooHR's ATS functionality is fairly limited.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

DP

Daniel Phung

Computer & Network Security, 11-50 employees

Less than 6 months

4.0
August 2023

valuable PTO visibility and project tracking

Pros

From an end-user perspective the most valuable features were being able to see other people's PTO and track time on my own projects. That gave me a broader view of the team and made it easier to know when coworkers were available or reachable. The dashboard is also a nice touch and highlights useful details, like the newest team member. Overall, the product is very simple to use and didn't require any training or reading to figure out, I could just log in and complete what I needed to do. The integrations were also really helpful and the project tracking made it simple to support managers by showing exactly how my time was being spent across projects.

Cons

A thing that could be improved in project tracking is holiday awareness. There were times when I accidentally logged hours on a holiday even though I hadn't worked so a notification or warning in those situations would be really helpful. I'd also prefer the UX to feel a bit faster and more responsive.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7