Total 520 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

49%

4

Stars

41%

3

Stars

8%

2

Stars

1%

1

Stars

2%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

M

Mike

Information Technology and Services, 500+ employees

More than a year

5.0
January 2025

Great for everything

Pros

Honestly this platform is great across the board from managing personal info to handling important documents. These days, a mobile app is pretty standard but BambooHR's works so well that it is absolutely essential for managing time-off requests when you are away from your desk.

Cons

If I am being really picky, the new interface can be a bit confusing since they have rearranged several elements. So an interactive guide would make it easier to adjust.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

S

Sagun

Information Technology and Services, 101-500 employees

Less than a year

5.0
January 2025

An all-in-one tool that saves time

Pros

This app really is an all in one tool that saves me time as an employee and makes me feel more in control. Whether it is setting goals, getting onboarded or requesting time off, everything's in one place, cutting out a lot of back-and-forth. Instead of going to HR for every little update, I can just do it myself in the app. I also really like the performance tracking and how transparent it is about my career history, upcoming time off and more.

Cons

I do not have many complaints about the app though it would be perfect if payroll was included instead of being an add-on. Still it is a great tool.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

John

Computer Software, 500+ employees

More than a year

4.0
January 2025

Perfect org chart but weak for wide-spread hiring

Pros

The company org chart is very helpful for finding coworkers and seeing who reports to whom. Managing time off and out-of-office settings is simple too and I love that I can sync who's out directly to my Outlook calendar.

Cons

umm the recruitment features are not quite comprehensive enough. Handling a large volume of candidates is not very practical too so you will likely need another solution for that.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

L

Lisa

Telecommunications, 11-50 employees

More than a year

5.0
January 2025

Brings all our employee data together

Pros

It brings all employee data together in one spot, automates a lot of our HR work, improves the employee experience with self-service features and offers tools for tracking performance and creating reports.

Cons

I feel like the mobile app could use more features to bring it in line with the web version and the pricing may not be the best fit for very small businesses.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

R

Ryan-Mae

Computer Software, 11-50 employees

More than a year

4.0
January 2025

User-friendly but not for global teams

Pros

BambooHR is really user-friendly and easy to figure out. As our employees hardly need any training to get the hang of it. The interface is clean and not overwhelming and the reporting features are solid.

Cons

We decided to stop using it after some updates made it difficult to support our growing global team.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

5

A

Andrea

Hospital & Health Care, 51-100 employees

More than a year

4.0
January 2025

Centralizes info but reporting is confusing

Pros

I love that BambooHR keeps all my info in one central place. I can check my salary details, performance reviews, goals, time-off requests, training info, the company directory, important links and so on. I mean everything, you just name it. Having everything together saves so much time. Also the mobile app is great for accessing things on the go, too.

Cons

Well I find the reporting function confusing and hard to figure out.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

9

O

Orrin

Medical Practice, 1-10 employees

More than a year

5.0
January 2025

Great for tracking but I hate the login code

Pros

In my opinion it is a great way to keep track of everyone's time off and performance reviews.

Cons

I really dislike that you now need a security code to log in.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

V

Victoria

Facilities Services, 11-50 employees

Less than 6 months

5.0
January 2025

Love the easy tools and great help

Pros

Absolutely love how easy BambooHR is to use. Features like the org chart, hiring section, reports and surveys including satisfaction and well-being checks are all incredibly helpful. Plus the customer support is fantastic as any time we have had an issue, they have fixed it in less than a day.

Cons

One thing I wish for is the option to create custom reports with graphs and other visuals.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

7

S

Stephanie

Information Technology and Services, 51-100 employees

Less than a year

5.0
January 2025

Modern and affordable but not customizable

Pros

It is modern and a lot more affordable than other HR systems I come across.

Cons

The process flows are not very customizable which I feel like can be problematic if you have complex workflows.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

7

Functionality

6

M

Marco

Marketing and Advertising, 51-100 employees

Less than 6 months

5.0
January 2025

User-friendly but the app is limited

Pros

One of the best things to me about BambooHR is its user-friendly design and customization options. It makes HR tasks like onboarding, managing employee records, tracking performance and handling time-off requests much simpler.

Cons

I noticed that the mobile app is functional but has limitations as it is not as full-featured as the desktop version and some tools are not available on the app.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

G

Geeta

Civic & Social Organization, 11-50 employees

Less than 6 months

4.0
January 2025

Good tools but very expensive

Pros

It offers lots of different tools for HR management, is highly customizable, looks great and does everything we need it to do.

Cons

I find it very expensive product that's quite similar to other HR systems and does not really stand out with unique features.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

8

A

Anonymous

Mid-Market, 500+ employees

5.0
December 2024

streamlined setup, smart suggestions

Pros

The app gives everyone on our team access to there HR and payroll info right from their phone. People can handle their own profile updates which saves me tons of time. Getting new hires set up is super smooth, posting job openings feels effortless and managing payroll couldn't be easier.

Cons

The performance management section could really use some work. Right now, theres no good way to monitor progress on specific sub-goals other than seeing what percentage of tasks are done. I'd love to see sliding scales and more simple, customized goal tracking options.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Mid-Market, 500+ employees

5.0
December 2024

Robust HRIs powerhouse

Pros

The job hiring module is fantastic and payroll runs incredibly smooth. Love how it tracks benefits and handles documents, feels like a complete HRIs system with solid payroll functionality.

Cons

Main area that needs work is definitely the carrier connections that's my biggest complaint. The time clock functionality could also use some improvements especially with rounding options, though we've managed to work around it for now.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

LM

Laura M.

Mid-Market, 500+ employees

4.0
December 2024

From paper checklists to digital hub

Pros

I appreciate how well it handles time-off tracking and the whole onboarding workflow. Before switching to this system, we were stuck doing everything manually with paper forms and endless checklists. Now we have a centralized hub that everyone in the office can easily access. The mobile functionality is fantastic too and our team can view all their information directly from their phones.

Cons

so far, there's not much to complain about. One small limitation is that you can't directly export data to QuickBooks but other than that, I can't think of any real problems.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

AY

aerie Y.

Mid-Market, 11-50 employees

5.0
December 2024

Amazing platform, stellar support

Pros

how intuitive this platform is to use. The support team is incredibly knowledgeable and always resolves my issues fast.

Cons

I wish the eNPs feature came in spanish too, not just English.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

MS

Michelle s.

Mid-Market, 11-50 employees

5.0
December 2024

The ultimate automation engine

Pros

The automation and streamlining capabilities are fantastic. I was able to set up on- and off-boarding tasks, hiring processes, performance management and company performance tracking. This gave us reporting abilities we never had before. Working for an entrepreneur with multiple businesses, I appreciate being able to house each company's HR needs in one place. I can easily toggle between companies, locations, hire dates and more without jumping between different platforms. Payroll is simple and convenient. We added this feature after using the platform for other needs and I'm so glad we did. Having everything in one place makes my job much easier.Implementation was smooth from the start and each time we've added new features or companies, they made the transition simple with checklists and support. Customer service is incredibly nice and I think being friendly must be their main hiring requirement! Even when my issues weren't simple, they followed through on every request. The Community page is a recent addition we can't live without now. We use it to send, organize and store company announcements. With multiple groups available, getting information to team members is quick and easy to reference later. Since starting here, we've also integrated additional software applications that connect easily, taking even more off my plate through automation. We use background check software and an employee gifting platform that communicate directly with the system. I'm always looking for more automation opportunities and this platform has really enhanced that while giving me more time for executive-level tasks I can't automate.

Cons

The approval process could be more flexible. A really helpful feature would be a specific area for expense reimbursements that connects straight to payroll.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

MM

Mo M.

Mid-Market, 11-50 employees

5.0
December 2024

Fantastic support makes all the difference

Pros

Customer service is absolutely fantastic. I've called support countless times and never had a bad experience. Usually I hate contacting support teams but I genuinely enjoy reaching out to these folks when I need help.

Cons

Getting used to the new interface has been a bit of a challenge since I'd become comfortable with where everything was after 9 months but I'm sure I'll adapt soon enough!

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

GS

Georgie s.

small-Business, 11-50 employees

4.0
December 2024

Great interface with hidden settings

Pros

interface looks great and navigation feels pretty easy. There's tons of training materials available which I really appreciate. I've only been using it for two months but I'm enjoying it way more than ADP that I used before for hiring. Way fewer formatting problems with offer letters too.

Cons

Finding certain settings can be tricky since some are tucked away in places where you need to hover around to discover the options.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

BG

Bariduura G.

Mid-Market, 500+ employees

4.0
December 2024

Helpful but pricey tracking tool

Pros

applicant tracking system has been really helpful for managing our hiring process and keeping everything organized.

Cons

It's a bit expensive but it's the only option available.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

10

Functionality

10

A

Anonymous

small-Business, 500+ employees

4.0
December 2024

simple but frustratingly restricted

Pros

Everything's consolidated in one spot and going through it feels very simple.

Cons

constant changes in Bamboo can be frustrating, especially when managers restrict access to features I actually need for my work.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9