BambooHR Reviews

“True game-changer for hr

Pros

Having everything centralized in one spot has been a game-changer for our HR operations. The interface is so simple that even our most tech-hesitant employees can easily track their hours, handle document signing and submit time-off requests without any issue. From an administrative standpoint, I love being able to access everything on my phone throughout the day, it means I can stay on top of my team's needs no matter where I am.

Cons

I haven't run into any problems they couldn't help me work through yet! The trainer we had was fantastic and eager to answer every question during implementation and data integration.

“Ignored and stuck with regret

Pros

The system handles a lot of functionality while staying pretty easy to get around in.

Cons

support ignores most problems and questions, pushing you off instead of helping. They never implement product enhancement requests and they just tell you to submit them knowing nothing will happen. Updates often create new issues without any solutions offered. The program works but they dont care about individual businesses. They only focus on appealing to the majority of clients, completely ignoring anyone who needs something different. I regret choosing this system. It's so time-consuming to switch HR platforms that we're stuck but I know it will never grow with our needs since they don't listen to user feedback or improvement ideas.

“Impressive onboarding and great help

Pros

The onboarding features are impressive and I like the customer support as it is outstanding.

Cons

No complaints as customer support is impressive and the user interface is incredibly easy to navigate.

“Happy with everything it offers

Pros

Two of the clients we recruit for use BambooHR and we have been really happy with the parts of the platform we interact with. Overall it's been a great experience so far.

Cons

So far we have not faced any issues with this tool.

“A great HR tool for me!

Pros

This was the first HR tool I ever used and it was a great experience. I finally got a clear picture of how many PTO or flex days I had left to use. From a user perspective the information available on both the desktop and mobile apps is pretty useful for tracking time off. It is a simple process and it really helps me. Overall it works perfectly for my needs.

Cons

To be honest I have nothing major to share when it comes to cons.

“strong option for smaller team payroll

Pros

I think this is a strong option for smaller teams with simple payroll. The platform is clean and easy to use, especially for making your own updates to payroll and tax information. I've found some of the features, like syncing time-off requests with Google Calendar, to be really handy, it's a nice plus you don't always get with other providers.

Cons

You get what you pay for. The support is not the fastest and they are not very quick to help with problems. They do have live chat but most of the time, they could not answer my questions instantly and would need to escalate the issue. There is no support hotline for immediate help, so you have to be careful when terminating employees. If you make a mistake with the final paycheck date, they will disappear from payroll and you will need to fix the date to bring them back.

“fresh look but complex menu navigation

Pros

The interface is really user-friendly and has a fresh, modern design.

Cons

It can be tough to find certain sections hidden in complex menus. Setting up user permissions and visibility was not the easiest either. Also the Business Organization Chart is difficult to navigate and does not provide a simple way to click through.

“Great for hiring

Pros

I am really impressed with most of the features as I mainly use it for hiring and it makes reviewing candidates so simple!

Cons

The latest update changed the platform's design and I am not really a fan. The hiring section's reports could also use some improvements.

“simple to customize but very US-focused

Pros

The setup and rollout to our team were hassle-free. From an admin view, it is simple to use and customize to our business requirements. Their support team is also usually available to help with customization or provide clear guidance if needed.

Cons

It is very US-focused so it might not work well for a small business based in the UK or EU. We spend a lot of time manually adding public holidays for our whole team and updating their PTO lists. A simple toggle to auto-populate this for everyone would be a huge time-saver. Also I wish there was an option to customize the colors to match our branding as the preset ones don't come close to our style.

“love how easy it is for everyone

Pros

I love how easy it is to use, whether you are an admin or an employee. Everything is organized in one spot and simple to locate.

Cons

Well I wish it integrated better with Slack and there could be more customization options.

“Digital onboarding saved us time

Pros

We used it for bringing new hires onboard. Having all the documents and forms digitalized saved us a lot of time compared to our old paper-based method.

Cons

I feel like it would be great if there were more customization choices when it comes to reports.

“Keeps all my info together

Pros

I like being able to keep all my information together in one handy location.

Cons

Well I am not a fan of the new design. I also do not like that I cannot filter the calendar by time-off category anymore.

“great system but costly for nonprofits

Pros

It's a simple, well-designed system that's easy to navigate

Cons

I feel like the cost is pretty high for a nonprofit organization.

“Basic tool and does not connect

Pros

There is not anything special about this tool other than it is a simple, full-featured human resources platform

Cons

It did not integrate with many other products and the features were quite basic.

“Needs better internal transfer alerts

Pros

It is very user-friendly and easy to explore as we didnt t need much training to find our way around. I also like that we can customize the reports to get exactly what we need.

Cons

The notification feature is not flexible enough. We get notifications for additions or terminations but nothing for internal transfers, so we have to notify other teams manually outside of BHR.

“beginner friendly however reports are slow

Pros

BambooHR is fairly simple to use and it is really easy for me to look up a coworker's contact info or see who's new on the team. Overall the whole platform is incredibly user friendly.

Cons

Reporting can take a bit longer than we expected and sometimes it's quite time-consuming.

“love the simple navigation and reports

Pros

I really like the navigation, reporting features and how simple everything is to use.

Cons

The two-factor authentication was missing that was recently added so now there is nothing that I dislike much.

“Automates onboarding, setup is tricky

Pros

It automates the onboarding process with digitally signed offer letters and documents that stay accessible. We can also handle timecards, track upcoming time off and calculate working hours through Bamboo. The dashboard is also visually appealing and easy to manage, with seamless login across any operating system.

Cons

I feel like the integration process could use some improvements and should be easier to set up. There is also no custom info or tax-related work in the payroll. Navigating certain options can be tricky and sometimes unexpected.

“Puts everything together for our team

Pros

We have everything consolidated into one system and our team really like it too.

Cons

If you are not reporting to anyone, let me tell you that you won't appear on the Org Chart.

“Easy navigation and responsive support

Pros

I really appreciate how easy it is to get around the interface. The support team has been fantastic whenever I've needed help.

Cons

The lack of payroll proration was frustrating, though they've addressed this issue recently.