TrackTik
Last Updated
Overview
TrackTik simplifies complex workforce management for security companies by linking scheduling, payroll, and compliance in one platform. It’s optimized for industry-specific needs, though not designed for broader enterprise use. If you're in security and need better visibility with fewer admin headaches, TrackTik is well worth a closer look.
TrackTik Specifications
- Attendance and Time Tracking
- Employee Self-Service Portal
- Workforce Analytics
- HR Compliance
TrackTik Features
Security Incident Reporting
TrackTik provides guided, in-tour incident reporting that allows guards to submit secure digital reports directly from mobile devices without leaving their posts. Officers attach time-stamped video, photo, audio, and GPS evidence to create litigation-ready documentation, while automated notifications instantly keep clients and stakeholders informed of critical events.
Command Center
The command center consolidates alarm monitoring, video surveillance access, and guard dispatch into a centralized operational workspace. It evaluates GPS locations, certifications, and availability to route guards in seconds. Operators monitor multi-site incidents, access live video feeds, and track complete response timelines from detection to resolution.
Billing And Contracts
The software simplifies contract management and automates invoicing by linking client agreements directly to operational field data and scheduling. Users can configure custom billing rates, manage price tiers, and generate accurate invoices based on delivered services. They can also utilize revenue forecasting dashboards while syncing data with external accounting software.
Guard Management
TrackTik Guard Management equips security officers with a mobile app to conduct checkpoint-verified tours, log media-rich incident reports, and receive digital post orders. It gives supervisors live operational visibility via a central dashboard. It also protects lone workers through panic buttons, impact detection, and push-to-talk communications
Pros And Cons of TrackTik
Pros
Multiple options available for accountability toward client
Software is easy and simple to use
Online portal ensures visibility in all aspects
Makes it simple to review, edit and submit guard reports
Offers a full suite of customizable features
Cons
No training is available
Mobile app could be better
Software may lag during peak hours
TrackTik Reviews
Total 9 reviews
3
All reviews are from verified customers
Rating Distribution
5
Stars22%
4
Stars33%
3
Stars0%
2
Stars11%
1
Stars33%
Share your experience
Security and Investigations, 51-100 employees
Less than a year
“Get out before it's too late”
Pros
This software itself was decent but there is no training and no customer support. They will get you hooked and then you are stuck with a foreign company based in Canada with no help. So I would say take risk if you want to deal with a stress.
Cons
There is no customer support, no training and no recharges. So once you sign you arre stuck. The service is non existent and it is one of the worst contracts we get into. So I would say avoid this company at all costs.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
1
Functionality
5
Security and Investigations, 500+ employees
Less than a year
“Extremely Terrible experience”
Pros
There is nothing I like about Tracktik. As it is complicated, slow, hard to use and causes way too many issues. I would say valiant is the best alternative and it needs to go.
Cons
The software is overly complicated. Creating a schedule involves too many steps and finding employee information takes forever. Also it is not user friendly so it just makes things even harder. It does not even integrate with Paycor for payroll so we have to do it manually. I mean where is the technology? The reporting features are a joke compared to Valiant. And there is no option for payroll by employee or location and with it you will be completely lost. And don't count on customer service as it does not exist.
Rating Distribution
Ease of use
2
Value for money
1
Customer Support
2
Functionality
1
Security and Investigations, 51-100 employees
More than a year
“Perfect app for security”
Pros
Tracktik is a great app for security service companies. Plus features like site login, reports, panic mode and live monitoring are very useful for daily operations.
Cons
I dont have many cons to mention but the user interface could definitely use some improvements.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does TrackTik offer an API?
Yes, it offers an API.
What other apps does TrackTik integrate with?
TrackTik integrates with various third-party applications, such as Criterion, QuickBooks, ADP, and Paycor.
What languages does TrackTik support?
The platform primarily supports the English language.
What types of pricing plans does TrackTik offer?
TrackTik price starts at $75–$250/site/month . Get a detailed TrackTik cost breakdown tailored to your specific requirements.
Who are the typical users of TrackTik?
Businesses use TrackTik features across multiple sectors and industries, including financial services, hospitality, healthcare, and higher education.
What level of support does TrackTik offer?
TrackTik offers customer support through email, phone, and an online case submission form.
Does TrackTik have a mobile app?
Yes, TrackTik offers a dedicated mobile app.