Intercom is a sales, marketing and customer support platform that utilizes user intelligence and behavioral targeting to acquire, engage and support customers. The solution offers targeted behavior-driven emails, push mails and in-app messages, and an integrated help desk. Intercom gives users an insight into product users and offers tools to send out personal communicators. It caters to sales teams across all industries by helping them send automatically targeted messages on a 24/7 basis along with live chatting leads to eventually convert them into customers.

Intercom offers an innovative and effective way to acquire, engage and retain customers which is ideal for the company's sales, marketing, and support teams to better connect and communicate with customers and help your business grow faster. The solution offers an extensive range of features including CRM integration, customer context keeping, call-out collaborations, chat volume management, group conversations, meeting and scheduling, routing and qualification.

Many renowned successful companies, including Atlassian, Shopify, and New Relic use Intercom to drive their growth through chat, bots, and personalized customer communications.

Pricing: The starting price of Intercom Engage (Messenger) plan is $49/month. Intercom Essential plans start from $136/month, and Pro plans at $202/month. However, the software increases its rates frequently.

USP: The app automates regular tracking of browsing behavior, Clearbit data and referral URLs. Gives real-time metrics and indicators on running campaigns. Life info on customer details and behaviors to help users build more targeted campaigns for the desired audiences.

Support: Support is provided via phone and web.

Product Advantages: Depending on the account users, Intercom auto-assigns leads directly or through the round-robin based accounts. Ability to send customizable, automated messages to users during downtime, any unexpected issues or new offerings.

Product Limitations: Prices spike up too frequently. Does not support right-to-left writing patterns or quote-texts.

Intercom


Intercom reviews

Overall Rating

10 Reviews

Excellent
70%
Good
20%
Average
10%
Poor
0%
Terrible
0%

Steve

TAI

2-10 employees

August 2019

User-friendly

Pros:
Intercom is straightforward and easy to use. I love the live chat feature. Glad we chose it.

Cons:
The software can seem overpriced if you are a small business with a tight budget.

Luis

VATBRZ

2-10 employees

August 2019

Great CRM capabilities

Pros:
with Intercom, interacting with our customer with all the information grouped in one mainframe has become really easy. I've seen it working on several companies as a developer and customer, and it's one of the most powerful tools in the market. There's a plethora of helpful features and marketing. Every action made by the customers on the website, is traceable. Intercom offers interactive guiding tools that help customers navigate through the website easily that results in increased sales.

Cons:
The software is easily understandable but I wish we could customize the interface so it would fit the nature of the business/product better.

Joel Isaac

Facware

11-50 employees

August 2019

Communication made easy

Pros:
The software offers comprehensive detailed reports on clients for you to know them better and the great UI interface enables you to get in touch with them in real-time. it also lets you know you if a client is slipping away and a lot of other functions.

Cons:
The many functions can seem overwhelming at first but customer support is very helpful in equipping you to navigate the system better.

Sam

Financial Services

5,001-10,000 employees

August 2019

Excellent platform

Pros:
A comprehensive, all-inclusive CRM platform. Highly recommended.

Cons:
We have encountered no issues throughout our experience with Intercom. truly amazing product.

Dennis

Trellis

2-10 employees

August 2019

Comprehensive

Pros:
A pleasant-looking, easy to use platform with a wide list of capabilities. they even offer helpful instructions and tutorial to assist you in getting started. We are excited to use more of its functions.

It is expensive. There is also a lot to the product so it may seem daunting at first.

Cons:
quite a costly service but I have heard all good things about it.

Sylvina

Recruitly.io

11-50 employees

August 2019

Effective and Efficient

Pros:
There is a range of filters and features that help our support team, especially the chat system. Automation is great. Intercom has made communicating within the teams and with customers really easy for us. Love how the chats are like personalized messages and we can set up introductory or absence messages for a duration set up.

Cons:
I wish the offered reporting functionality and features. The reports within the system cannot be edited or downloaded so you cannot even run your own reports which makes auditing really tricky.

Cristian

Swapps

11-50 employees

August 2019

Greatest solution on the market

Pros:
Intercom has so much to offer. Digital marketing automation features help us streamline communication with customers.

Cons:
Too pricey for small and new businesses. although, a trail and free version are there.

Julia

Advisor Websites

11-50 employees

August 2019

Great tool to grow your business

Pros:
Intercom has it all. and what's more, it even has the tools to put on a tour for other members to familiarize with its working too. the customer support staff have been instrumental in helping us make the most of all its cool capabilities.

Cons:
The software is truly comprehensive although, some of it's features and their use are complicated so we get support staff's assistance.

Antoine

LetsBuild

51-200 employees

August 2019

poorly organized

Pros:
The solution offers integrations with multiple different software and apps. you can even sync it with your smartphone.

Cons:
The interface has a lot of issues. Its web platform is complicated to navigate and most of the time you get lost trying to look for something basic. The SDK is ver limited

Zachary

ClickUp Project Management

51-200 employees

August 2019

Great chat system

Pros:
Great features. powerful integration with our website and app. Love the LiveChat function, it helps me communicate better as a support agent. The customers have highly acclaimed it as well.

Intercom is great I use it daily as a support agent and get compliments on how nice it looks integrated into our website/app daily.

Cons:
managing too many chats at a time can be overwhelming at once as there is no system to arrange them. However, that does not happen too often.

Our EHR consultants can help narrow down software options for you based on your price range and needs.

Call us at (661) 384-7070