Kapture CRM is an enterprise-grade Cloud CRM platform to streamline your customer support and sales operations. Available on web & app. With omnichannel support, knowledgebase & easy to use clean user interface, boost agent productivity & reduce response time. It also includes features like Auto Assign tickets, Interaction history, Call recording, custom roles & permissions, churns 500+ reports. It is fully configurable with your workflow. Kapture has a self-service portal & AI-powered chat to help to build sustainable relationships with customers.
Kapture has rich API integrations that cater to the extensive needs of businesses which creates new avenues to expand and grow. Businesses can manage a large influx of leads, provide smooth customer experience and improve sales drastically.
Kapture CRM has ready to use industry-specific configurations that can be applied to Hotels, Retail, E-commerce, Real Estate, Travel, HealthCare, Service Professional, Large Enterprises, FMCG and Cruise Industry.
Kapture works with customers who are looking for a product that is 80% out-of-the-box and is then customizable as per their ever-evolving needs. We have our presence over 12 countries and serves more than 500 companies.