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Key Takeaways

Generated from the text of customer reviews

SurePoint is a legal practice and financial management platform used by attorneys, administrators, and finance teams. Law firms benefit most from its connected approach to billing and firm operations. Users find invoicing, payments, and email billing easy to manage, although incomplete intake details can affect client records. Recently, SurePoint announced a strategic partnership with The A Team Consulting to expand its legal accounting expertise.

Our Verdict

SurePoint is a suitable option for mid-sized law firms that need a cloud-based system spanning practice and financial operations. Its may require more capital investment compared to simpler tools, particularly when firms need additional training after implementation. We recommend it for mid-sized and growing firms prioritizing centralized operations and financial management.

SurePoint Specifications

  • Case Management
  • Document Management
  • Client Management (CRM)
  • Billing & Invoicing

SurePoint Features

Automated Timekeeping

SurePoint Practice Pro records attorney time through built-in timers, quick-add entries, and background activity tracking. Background tracking can capture activity from Microsoft 365, while users can review activity and convert relevant work into time entries. Timekeepers can also access and record time through mobile devices. The system provides visibility into time usage and productivity across individual attorneys and the firm.

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Job Search

This feature provides access to current legal job postings and information that can be used to examine hiring activity across the legal market. Users can browse associate, partner, counsel, and professional staff openings and filter results by practice area, firm size, location, and experience level. Each listing is paired with information such as headcount trends, office locations, practice-area strength, and recent hiring activity. The platform also provides direct access to hiring firms and legal recruiters.

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Current Firm Report

The current firm report provides detailed information about individual law firms, including headcount, hiring, promotions, locations, practice areas, and diversity data. Firms can use these datasets to examine how another firm is structured and how its workforce has changed. This provides firm-level information for competitor research, market analysis, and talent planning.

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Talent Insights

Talent insights help analyze attorney career information to show career progression, practice depth, mobility, and indicators related to retention and succession. Users can create candidate lists based on experience, skills, and geography, while also examining attorneys who may be ready for leadership roles.

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Pros And Cons of SurePoint

Pros

  • Simplifies time entry and improves team productivity visibility

  • Provides customizable workflows for conflicts and intake processes

  • Offers dashboards for quick, daily financial performance insights

Cons

  • Complex workflows may overwhelm smaller firms with lean teams

  • Generating accurate reports can be time-consuming

SurePoint Reviews

Total 10 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

50%

4

Stars

50%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Share your experience

EC

Erian C.

Health Insurance, 1-50 employees

5.0
January 2025

“Organizing and managing legal matters”

Pros

The system is simple to navigate and easy to understand. I really like having all my case data in one place, making it easier to stay on top of everything.

Cons

So far I haven't found anything to dislike. It's been a great experience.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

VU

Verified User

Health, Wellness and Fitness, 1-50 employees

5.0
January 2025

“The G2 system has been great”

Pros

System management is well-structured, and I appreciate how organized everything is.

Cons

It would be nice if the company offered more membership plan options.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

VU

Verified User

Legal Services, 51-100 employees

4.0
December 2024

“I use this every day”

Pros

Navigating the system is pretty easy. Since I handle AR for my firm, I find the available features extremely useful. I use the system daily to manage my accounts and it offers great options like setting reminders, automating AR emails, and saving notes so other users can easily track updates in LMS+. I also love that LMS can be accessed via the web, making it convenient for those working remotely. It's a great tool for customer support.

Cons

Occasionally, the system freezes during a conflict check or the assigned printers for conflict checks disappear. There have also been times when creating a new matter where the entered information doesn't save, requiring it to be re-entered.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

Frequently Asked Questions

Does SurePoint have a mobile app?

Yes, SurePoint has a mobile app.

Does SurePoint offer an API?

Yes, SurePoint offers an API.

What other apps does SurePoint integrate with?

SurePoint integrates with several third-party applications, including NetDocuments, LawToolBox, Lawmatics, and Billables AI.

What level of support does SurePoint offer?

SurePoint offers support via email, contact form, and help center.

What types of pricing plans does Surepoint offer?

SurePoint pricing starts at around $50/user/month and is customized to user needs. Get in touch with us to receive a personalized SurePoint cost quote.

What language does SurePoint support?

SurePoint primarily supports English.

Who are the typical users of SurePoint?

SurePoint is used by finance leaders, managing partners, attorneys, legal administrators, and legal marketers.