inTouch by rdcom
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Overview
inTouch by rdcom offers a SaaS messaging platform that consolidates SMS, Email, and RCS into a single interface delivering actionable real-time analytics for businesses of all sizes. While advanced multi-level account setup is complicated for first-time users, it provides tools for building responsive landing pages and automated customer journeys.
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Starting Price
Custom
inTouch by rdcom Specifications
- Campaign Management
- Lead Generation
- Customer Segmentation
- Email Marketing
inTouch by rdcom Features
Omnichannel Dashboard
inTouch by rdcom features a unified dashboard where users can manage SMS, Email, and RCS campaigns simultaneously. This centralized view allows for cross-channel tracking and ensures that brand messaging remains consistent across all digital touchpoints.
RCS Messaging
With this feature, businesses can move beyond simple text by sending Rich Communication Services (RCS) messages. These include carousels, action buttons, and high-res images, providing an app-like experience directly within the native messaging app of the recipient.
Automated Customer Journeys
The platform allows users to build automation sequences based on user interactions. For example, if a customer doesn't open an email, the system can automatically trigger a follow-up SMS or RCS message to ensure the information is seen.
Landing Page Builder
inTouch includes a drag-and-drop editor to create mobile-responsive landing pages. These pages can be linked directly in SMS or Email campaigns to capture leads, host surveys, or showcase specific product promotions without needing a separate website update.
Multi-level Account Management
Specifically for agencies and large corporations, the platform provides a hierarchical structure. Admin users can manage multiple sub-accounts, distribute credits, and set specific permissions and roles for different teams or clients from one master login.
Pros And Cons of inTouch by rdcom
Pros
Real-time reporting helps track delivery and campaign performance
Built-in compliance tools support regulated customer communications
API support allows smooth integration with CRM, ERP, and internal systems
Cons
Heavy focus on omnichannel communication limits use outside customer engagement scenarios
Customization options depend on technical resources for deeper configurations
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Frequently Asked Questions
What types of pricing plans does inTouch by rdcom offer?
inTouch by rdcom uses a modular pricing structure. Plans start at €14.50/month for Email Subscriptions, €25 for Email Packages, €16 for Mobile Packages, and €60 for Receiving SMS. A 60-day free trial is also available. Request a customized inTouch by rdcom cost estimate.
Who are the typical users of inTouch inTouch by rdcom?
inTouch by rdcom software is designed for businesses needing secure communication, including small and medium businesses, wholesale providers, and large enterprises.
What other apps does inTouch by rdcom integrate with?
The platform supports native integrations with external systems and CRMs, including Salesforce, allowing effective syncing of data and workflows.
Does inTouch by rdcom offer an API?
Yes, inTouch by rdcom provides a secure RESTful API.
Does inTouch by rdcom have a mobile app?
Yes, the platform offers a native mobile application for Android and iOS devices.
What languages does inTouch inTouch by rdcom support?
The platform offers support in the English, Italian, and Spanish languages.
What level of support does inTouch by rdcom offer?
inTouch by rdcom offers 24/7 technical support, dedicated account managers for enterprise clients, and extensive documentation.