WhatsArab
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Overview
WhatsArab helps businesses manage WhatsApp conversations, broadcasts, and automated replies from one shared workspace built on the official Meta Cloud API. Teams that only need basic messaging may find its range of tools more than they use, but it can suit support and sales teams handling customer conversations at scale.
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Starting Price
$39
per month
WhatsArab Specifications
- Campaign Management
- Lead Generation
- Customer Segmentation
- Marketing Automation
What Is WhatsArab?
WhatsArab is an Arabic-first WhatsApp Business API platform for sales, marketing, and support teams to manage customer communications. It combines a shared inbox, contact management, broadcast campaigns, chatbot automation, AI-assisted writing, and reporting in one workspace. The platform supports Arabic and English interfaces with right-to-left layouts. Developed by WhatsArab, LLC, a Meta-verified business and WhatsApp Tech Provider, it connects through Meta's official Cloud API and Embedded Signup.
What Is WhatsArab Best For?
The platform is particularly useful for teams managing customer conversations across multiple agents and WhatsApp numbers. Its shared inbox allows users to assign chats, add internal notes, organize contacts with tags, and coordinate responses without losing conversation context. The AI-powered writing assistant also helps agents draft replies, translate between Arabic and English, and summarize conversations, with final messages reviewed and sent by the agent.
How Much Does WhatsArab Cost?
WhatsArab pricing starts at $39/month for the Starter plan, which includes 25,000 business messages per month, 3 team seats, 2 WhatsApp numbers, 30-day event retention, and 25,000 AI tokens per month. The vendor also offers a free plan with 1,000 business messages per month and unlimited service replies. Paid plans come with a 14-day free trial. Other available pricing plans include:
- Growth: $89/month
- Scale: $249/month
- Enterprise: Custom pricing
Meta messaging charges are billed separately by Meta without any WhatsArab markup, with rates varying by recipient country and message category. Plan limits and optional usage charges may also affect the overall WhatsArab cost.
Disclaimer: The pricing is subject to change.WhatsArab Integrations and Developer Tools
WhatsArab Integrations
WhatsArab integrates with several e-commerce platforms, including:
- Salla
- Shopify software
- WooCommerce
Integration setup varies by platform, with Shopify and WooCommerce using webhooks. The vendor also provides a REST API, signed webhooks, and developer SDKs for TypeScript/JavaScript and Python to support custom integrations.
How Does WhatsArab Work?
Here's how you can access WhatsArab and start managing WhatsApp conversations:
- Create a workspace and connect an eligible WhatsApp number through Meta's Embedded Signup
- Import contacts, organize them using tags, and configure business hours and auto-replies
- Invite teammates and assign roles to manage conversations through the shared inbox
- Create message templates and submit them for Meta's approval
- Schedule broadcast campaigns and build chatbot flows to automate customer communications
- Add business policies to the knowledge base and review the articles used to support AI-generated answers
- Manage incoming messages and respond to customers through the shared inbox
- Track message delivery and read results through reports
Eligible WhatsApp Business app numbers can also use Meta's Coexistence feature to access the app and WhatsArab on the same number. However, availability depends on Meta's eligibility criteria and onboarding requirements.
Who Is WhatsArab For?
WhatsArab serves businesses that use WhatsApp for sales, marketing, and customer support, particularly across the Middle East and North Africa (MENA). Its suitability depends on each organization's communication workflows, customer consent requirements, and applicable policies. Potential users include:
- E-commerce and retail brands
- Professional and service businesses
- Marketing and customer support agencies
- Educational institutes
- Healthcare providers and clinics
WhatsArab Use Cases
Based on our analysis of WhatsArab features and user reviews, we have identified scenarios where it may be a good fit:
Customer Support Teams Managing Sales And Service Conversations
When several agents handle customer inquiries through the same WhatsApp number, keeping track of conversations and follow-ups can become difficult. WhatsArab provides a shared inbox where teams can assign chats, add internal notes, and organize customer contacts using tags. Its automated conversations can also be transferred to human agents when additional assistance is needed. In this way, teams can manage sales and support inquiries without losing conversation context.
Online Stores Managing Campaigns And Order Notifications
Delayed order updates and poorly targeted campaigns can frustrate customers and cost online stores sales. To ensure timely communication, WhatsArab allows businesses to send approved message templates to tagged contacts or selected recipients, schedule broadcasts, and track delivery results. Its store integrations also support order notifications based on the configured connection, which helps retailers manage customer updates alongside their marketing campaigns.
Businesses Managing Knowledge Resources And Custom Messaging Workflows
Repeated customer inquiries can overwhelm teams and lead to inconsistent answers about business policies. WhatsArab helps businesses address these inquiries using a knowledge base containing shipping, payment, and return policies. Agents can review AI-generated replies before sending them, helping customers receive accurate and consistent information. Businesses can also use its REST API and TypeScript/JavaScript and Python SDKs to incorporate these messaging workflows into existing applications, reducing the need to manage customer communications across separate systems.
Is WhatsArab Right For You?
If your organization manages high volumes of WhatsApp conversations across multiple teams and numbers, WhatsArab is worth considering. The GDPR-compliant platform supports Arabic and English interfaces for customer conversations, campaigns, and automation through Meta's official Cloud API. It can accommodate individual agents and larger teams, although available features and capacity depend on the selected plan and configuration. SSO and custom SLAs are also available for enterprise setups.
The vendor provides security controls, including AES-256-GCM encryption for tenant credentials, replay-protected, HMAC-SHA256-signed webhooks, and an audit log that can be exported on eligible plans. WhatsArab is also a Meta-verified business with an approved App Review. However, organizations with specific enterprise or contractual requirements should discuss their needs with the vendor before purchasing.
Still not sure about WhatsArab? Contact us at (661) 384-7070, and we can help you make an informed decision.
WhatsArab Features
Contact Management
Organize contacts with tags, custom fields, consent status and a customer timeline. Import contacts from CSV, with up to 5,000 rows per file, and use tags or selected recipient lists to define campaign audiences. Contacts are shared across workspace numbers, while conversations remain associated with their number. This provides contact management rather than a full sales pipeline.
AI Copilot
The inbox writing assistant can suggest a reply, improve an agent draft, translate between Arabic and English or summarize a conversation. Results appear in the composer for a team member to review and send; the assistant does not send the draft itself. Usage consumes the AI allowance of the plan and is subject to workspace limits.
Chatbot Builder
Build chatbot flows on a visual canvas with keyword or tag triggers, buttons, lists, branching, templates and human handoff. Add a smart-reply node grounded in your business knowledge base where configured. Test the flow in a dry-run simulator before publishing; the simulator does not send customer messages and its smart-reply path is simulated. Flow limits depend on the plan.
Broadcasts And Templates
Create and preview WhatsApp message templates, submit them to Meta for review, then use approved templates in broadcasts. Select recipients using tags or a list, preview the audience and schedule a campaign. Reports show delivery, read and failure results for individual recipients. Meta controls template approval and message policies; campaign limits depend on the plan.
Team And Roles
Invite teammates and assign workspace roles. Coordinate shared inbox conversations through assignment, internal notes, snoozing and closing. Configure business hours and away messages where needed. Audit logs record workspace activity; CSV audit-log export is available on eligible plans. The number of included seats and optional additional-seat charges depend on the plan.
Pros And Cons of WhatsArab
Pros
Chat assignment helps agents avoid duplicate replies
Phone alerts help agents catch new messages sooner
Per-number rules keep sales and support separate
Cons
Meta-related fees are billed separately
Advanced automations might take time to configure
WhatsArab Pricing
Free | Starter | Growth | Scale | Enterprise |
|---|---|---|---|---|
$0 | $39 per month (plus Meta’s per-message rates billed by Meta) | $89 per month (plus Meta’s per-message rates billed by Meta) | $249 per month (plus Meta’s per-message rates billed by Meta) | Custom pricing |
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Disclaimer: The pricing details were last updated on Oct 12, 2026 from the vendor's website. Please contact us for a tailored pricing list.
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Frequently Asked Questions
Can I use my existing WhatsApp Business number with WhatsArab?
Eligible WhatsApp Business app numbers can connect through Meta's Embedded Signup using Coexistence, allowing the app and WhatsArab to operate on the same number. Eligibility and onboarding requirements are set by Meta; this does not apply to personal WhatsApp accounts. Check eligibility during signup.
What happens when I reach my WhatsArab message limit?
WhatsArab applies monthly business-message limits by plan. Paid-plan overage is listed at $2 per 1,000 additional messages, separate from Meta charges. Automated sending may pause when limits are reached. Check your workspace usage and current plan terms before a campaign; upgrading increases capacity.
Can I export or delete my data from WhatsArab?
Contact data can be exported through supported tools, including CSV. Audit-log export is available on eligible plans. For account deletion or a data-access request, use the published data-deletion process or contact support. Retention and backup handling follow the current privacy and deletion policies; review these policies for applicable timelines.
How long does it take to set up WhatsArab?
Create a workspace and connect an eligible number through Meta's Embedded Signup, then configure contacts, teammates, templates and automation. Setup time depends on your requirements and readiness. Meta-controlled steps, including number eligibility, business verification and template approval, may take longer.
Do I need Meta Business Verification to use WhatsArab?
You can start onboarding without completing Meta Business Verification, subject to Meta eligibility and messaging limits. Verification or other requirements may apply as usage grows or for specific capabilities. Meta sets these requirements and review timelines; check the current WhatsApp Manager status rather than relying on a guaranteed approval time.