Last Updated Nov 1, 2025
Key Takeaways
Generated from the text of customer reviews
myAvatar is an EHR system for behavioral health and addiction treatment providers. It helps psychiatrists, therapists, and admins to streamline care, coordination, and billing. Users appreciate its centralized clinical view and customizable documentation but note issues with speed and usability. It’s ONC 2015 Edition Cures Update certified with ongoing RWT.
Our Verdict
myAvatar is a reliable choice for mid to large behavioral health organizations managing complex treatment and billing workflows. Its scalability and compliance focus make it well-suited for providers handling multi-location or high-volume operations. While its customized pricing may be steep for smaller teams, larger enterprises gain strong long-term value and coordination benefits.
Overall Rating
Based on 26 users reviews
1.6
Rating Distribution
Positive
12%
Neutral
15%
Negative
73%
Starting Price
Custom
What Is myAvatar?
myAvatar, by Netsmart, is an electronic health record (EHR) streamlining workflow for inpatient and outpatient behavioral health organizations. This cloud-based platform centralizes clinical, financial, and administrative functions. It offers various tools, including clinical decision support, treatment planning, and Medicare pharmacy billing integration to ensure good care coordination.
The platform addresses fragmented data management, manual documentation, and inefficient billing processes that often slow down care delivery. Furthermore, myAvatar delivers measurable business impact by improving compliance with healthcare regulations, minimizing administrative overhead, and optimizing staff productivity. Its scalable architecture supports growth and enables behavioral health organizations to deliver better patient outcomes while maintaining operational efficiency.
What Is myAvatar Best For?
The best-known feature of myAvatar is advanced clinical practice management and decision support for inpatient and outpatient organizations that provide behavioral health services. This powerful tool empowers healthcare professionals to make well-informed decisions when creating or adjusting treatment plans, particularly in the context of addiction treatment services. With data-driven insights, you can optimize patient care, enhance treatment outcomes, and ensure research-backed recovery.
myAvatar Pricing
myAvatar Integrations
myAvatar connects with Medicare pharmacy, CAMS Framework, billing administrators and other third-party software. Its electronic health record (EHR) integrations with billing administrators ensure a holistic approach to patient care.
How Does myAvatar Work?
Here’s how to get started with the behavioral health EHR software after its successful installation:
- Log in to access the intuitive dashboard
- Manage patient records and electronic health records (EHR) effortlessly, ensuring accurate and accessible patient records and information
- Leverage clinical decision support for data-driven treatment plans
- Integrate Medicare pharmacy billing seamlessly into your workflow
- Streamline administrative tasks and enhance patient care with ease
Who Is myAvatar For?
myAvatar EMR caters to the needs of behavioral health organizations' inpatient programs. It serves professionals in the healthcare industry, including addiction treatment services. myAvatar is specifically used by:
- Mental health providers
- Behavioral health professionals
- Inpatient and outpatient organizations
- Psychologists
- Psychiatrists
- Social workers
- Therapists
myAvatar Use Cases
Based on our analysis of user reviews and myAvatar’s current capabilities, we have identified several real-world scenarios where this EHR is a strong fit for behavioral health organizations and care teams:
Inpatient Behavioral Health Facilities Managing Complex Treatment Workflows
myAvatar is particularly effective for inpatient psychiatric and behavioral health settings that handle high patient volumes and multidisciplinary care plans. The system’s centralized clinical documentation and medication management tools support continuous coordination across nurses, psychiatrists, and therapists. This helps ensure compliance and consistent care delivery in regulated environments.
Community Mental Health Centers Offering Integrated Services
Organizations providing both outpatient therapy and community-based interventions can benefit from myAvatar’s unified recordkeeping and billing functionality. It allows clinicians, case managers, and administrators to share data seamlessly while maintaining client privacy and reporting accuracy.
Substance Use And Addiction Treatment Programs Requiring Detailed Progress Tracking
For treatment centers focusing on substance use recovery, myAvatar’s structured documentation and reporting capabilities help track patient progress across phases of care. The platform supports individualized treatment plans and regulatory reporting, making it easier for providers to demonstrate outcomes and meet funding or accreditation standards.
Multi-Provider Behavioral Health Networks Handling Shared Billing And Authorizations
Behavioral health organizations operating in multiple locations or service lines often struggle with fragmented billing workflows. myAvatar MSO (Managed Services Organization) offers integrated claims management and adjudication tools, enabling centralized billing across multiple providers. This ensures financial transparency and reduces administrative redundancy.
Psychiatrists And Therapists Coordinating Care In Hybrid Delivery Models
As behavioral health expands into telehealth and hybrid care, myAvatar provides a consistent data environment for clinicians working both in-person and remotely. Providers can document sessions, prescribe medications, and coordinate with support staff in real time, maintaining continuity and compliance regardless of care setting.
myAvatar User Sentiment
| Most Positive Sentiments | Least Positive Sentiments |
| Ease Of Access & Unified Clinical View | System Performance & Usability |
|
|
| Users praise how myAvatar centralizes patient data across departments, making it easy for clinicians and administrative staff to access all aspects of care in one system. This unified view improves coordination and saves time switching between modules. | The most common complaint is sluggish performance and an outdated interface. Users frequently report crashes, lag, and difficulty navigating screens, especially during peak usage. |
| Template & Documentation Efficiency | Fragmented Modules & Cost Structure |
|
15% were Neutral/Mixed |
| Many reviewers highlight how templates, saved forms, and reusable fields make documentation faster and reduce repetitive typing. These tools streamline progress note creation and treatment planning. | Users find the modular setup confusing and expensive. Many note that each module has its own cost and implementation, creating integration gaps and higher maintenance expenses. |
| Configurability For Large Organizations | System Reliability & Performance |
|
|
| Larger behavioral health facilities appreciate the software’s depth and customization. Users note its flexibility to handle complex reporting and data requirements, though it may demand strong IT support. | New users and smaller practices report steep learning curves and too many steps for basic tasks. The training process is described as lengthy, and frequent updates sometimes require re-learning workflows. |
Is myAvatar Right For You?
If you are struggling with inefficient workflows, disconnected billing, or compliance demands in behavioral healthcare, myAvatar could be the right fit. Designed for behavioral health, addiction treatment, and human services organizations, it supports multi-location management, value-based billing, and regulatory reporting through its integrated, role-based dashboards. The system is ONC Health IT 2015 Edition Cures Update certified and undergoes Real World Testing (RWT) to ensure compliance with interoperability and e-prescribing standards.
Recognized by Black Book as an industry leader in behavioral health, myAvatar empowers providers like AltaPointe Health to reduce incomplete documentation and improve care coordination.
Still not sure if it's the right choice for you? Contact us at 661-384-7070 and let our experienced team assist you in making an informed decision.
