NextGen Healthcare offers NextGen Office (formerly known as MediTouch)—a cloud-based EHR – specifically designed for private practices. NextGen Office is a fully integrated practice management solution that includes specialty-specific content, a claims clearinghouse, and an easy-to-use patient portal. It works on any tablet, laptop (Apple or Windows), is touch-screen enabled, compatible with all browsers, and is HIPAA compliant.

NextGen Office grew from a company that was founded in 1998 by two doctors with one goal – to make medical offices run more efficiently. Company founders designed a solution to accommodate physician and staff workflow with easy-to-use, affordable technology that adapts to the provider’s workflow and is accessible from anywhere. Now more than 124,000 providers across the United States use solutions provided by NextGen Healthcare.

With NextGen Office, providers can touch, talk, or type encounter notes directly into the clinical documentation. NextGen Office includes MIPS reporting/dashboards, automates insurance eligibility, empowers patients to schedule appointments, request refills, and schedule telehealth visits, and connects the care team through direct messaging and referral exchange.

NextGen Office (Formerly Known as MediTouch)


NextGen Office (Formerly Known as MediTouch) reviews

Overall Rating

40 Reviews

Excellent
45%
Good
20%
Average
15%
Poor
10%
Terrible
10%

Brandon Brosi

Preferred Family Healthcare

11-50 employees

June 2019

Save time with hosting solutions

Pros:
“We have received great support from NextGen. We have received great value for our money for NextGen and I feel like that being hosted is one of the greatest things.”

Cons:
-

Danita

Healthways

2-10 employees

December 2019

Nextgen

Pros:
We were formerly using 3 systems for our practice. February 2018, we consolidated every one of the 3 systems and began using just NextGen. This has enabled us to have everything in one program and didn't need to hop around to various systems. We are additionally ready to scan all the records into this program so for comfort alone this has been an enormous efficient device.

Cons:
The functionality of the claims processing can be a bit confusing, but the support team is great and always helps us out.

khushbu

mcc

501-1,000 employees

November 2019

Review

Pros:
This has heaps of choices as far as having regions for issue list, meds, hypersensitivities, labs. There is additionally a pleasant rundown tab at the top.

Cons:
At times it doesn’t seem to be user-friendly as it gets a bit complex when we’re looking for something and are unable to find it.

MERAJUL

Pabna Medical College

1 employee

October 2019

Review

Pros:
I am a medical practice student using this tool, and for me, this software has helped in many ways and made my day to day tasks easier. The tool is easy to use and can be accessed easily as well. The functions and future diagnostic features are something I really like about this tool as it helps me improve my skills.

Cons:
There needs to be more resources and information about the future generation health system.

Melissa

Xpress Medical

2-10 employees

June 2019

NextGen

Pros:
What I liked about this system is only one thing, the way the sales team defined it and explained what the system was capable of doing and helping us improve our patient care. It sounded great to be honest.

Cons:
This software is awful, and I would never recommend it to anyone, especially to small practices. Everything about this system is pretty awful. You cannot customize the system and the would always have technical issues that would never be solved for you by the customer support team. We were also never told about 12 training sessions that were 4 months long, and not even about the fact that it will go live after the training sessions. They promise a lot but at the end you’re just a fool who got yourself into what they said. Be wise people, and make wise decisions, do not make the mistake that we made.

David

Center for Women's Health

2-10 employees

June 2019

It doesn’t seem like a solution.

Pros:
This system has a quite strong reporting tool, as the present reports were customizable. You can easily customize the filters, field selection/order and the sorting as well, which was quite nice.

Cons:
The customer support seemed really good, but whenever we had an issue that they were unable to resolve or had no solution to they would always ask us to do it manually. “Seriously?! Like what?!”. We had pretty high hopes by the system as they offered OB flowsheets. Claim getting paid got hard whenever the date of service went in wrong. The date issue was something we identified during training and they responded by “Change the dates manually”. Why is it called a solution if it cannot do anything that helps the human, rather create a much more problematic thing. We used it for one and half year, but it’s not really worth the time or effort. It shouldn’t be known as an EMR system if it has more chances of human errors.

Laks

IPMG Inc

51-200 employees

May 2019

Documenting takes forever.

Pros:
The documentation takes forever, but yeah one good thing is that no matter how much it costs your work or anything, at the end it does get the job done for you.

Cons:
Firstly, I’d like to mention that we wanted to go to the annual user group meeting, but the company didn’t want to sign me up for it without the product identification code, and the local distributor never wanted to share it with me for some reason that I don’t know. The customer support is very poor and not just by the company itself, but also by the local distributor. They do not have trained staff, I literally trained the person that was assigned to train us. They do make a lot of promises to change the healthcare world, but don’t believe them, my experience has been terrible with them. Finally, we stopped using the system after spending hundreds of thousands for group practice for 70+ providers.

Michelle

Healthcare Billing Solutions of Ohio

2-10 employees

May 2019

It’s a TRAP.

Pros:
I have only one good thing to say about this software and that is about its billing. The billing with this software was easy than many other products.

Cons:
I really mean it when I say that this software is a TRAP. As I didn’t really like this software that much and I wanted to switch to another EMR system, I asked them to cancel my contract and to that they agreed, but later on I got to knew that I had been charged for another 12 months of the software, which confused me a lot. I inquired about it and they told me that the contract cannot be cancelled. It gets renewed for 12 months. Also, the ERA’s have stopped to work anymore, so I’d recommend everyone to stay away from this product.

Nam

Hartford Healthcare

5,001-10,000 employees

May 2019

Better patient care

Pros:
This system has a lot of great features to use and to do things in a better way. This software doesn’t require more time documenting, which makes us focus on better patient care. With this system we can spend much more time with our patients rather than documenting things into the system. For any healthcare provider a good EMR is essential and I really appreciate this EMR because with it we are able to provide better healthcare to patients.

Cons:
There isn’t anything currently that I can think of, but I would want this software to be more popular and used than it current status.

Kaytlyn

Clarity Healthcare

51-200 employees

May 2019

NextGen

Pros:
It is a pretty good software, and I do like it. I won’t be talking much about the system as the 5-stars says it all about how I feel about it. Just with a few screens I can pull up patients’ medications, appointments and any other information that I require to have a look at, which seems pretty decent.

Cons:
I don’t like the switching and going from one screen to another back and forth, it would be better if we could have the practice management and electronic health record’s information that we need all in one screen.

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