NextGen, a healthcare solutions company that believes happy physicians make healthy patients, offers two EHR options; NextGen® Enterprise and NextGen® Office (formerly, MediTouch) to coordinate patient care and comply with healthcare reform demands like Merit-Based Incentive Payment System (MIPS) requirements, population health needs, and other value-based care initiatives.
Their Enterprise EHR is developed for large practices and delivers a scalable structure that helps users attain interoperability, patient engagement, regulatory compliance, and value-based care delivery.
NextGen Office EHR is a web-based solution that integrates with a variety of product suites to enable point-of-care charting with talk, touch and type capabilities. It offers lab result management, patient workflow monitoring, and e-prescribing.
Financial management from NextGen Healthcare is an end-to-end revenue cycle management service options designed to increase practice revenue and correct both clinical and financial operational inefficiencies. The accessible interoperability factor enables their clients to overcome the Accountable Care Organization (ACO) obstacles and actively participate in ACO based collaborative care.
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Pros:“We have received great support from NextGen. We have received great value for our money for NextGen and I feel like that being hosted is one of the greatest things.”
Pros:What I liked about this system is only one thing, the way the sales team defined it and explained what the system was capable of doing and helping us improve our patient care. It sounded great to be honest.
Cons:This software is awful, and I would never recommend it to anyone, especially to small practices. Everything about this system is pretty awful. You cannot customize the system and the would always have technical issues that would never be solved for you by the customer support team. We were also never told about 12 training sessions that were 4 months long, and not even about the fact that it will go live after the training sessions. They promise a lot but at the end you’re just a fool who got yourself into what they said. Be wise people, and make wise decisions, do not make the mistake that we made.
Pros:This system has a quite strong reporting tool, as the present reports were customizable. You can easily customize the filters, field selection/order and the sorting as well, which was quite nice.
Cons:The customer support seemed really good, but whenever we had an issue that they were unable to resolve or had no solution to they would always ask us to do it manually. “Seriously?! Like what?!”. We had pretty high hopes by the system as they offered OB flowsheets. Claim getting paid got hard whenever the date of service went in wrong. The date issue was something we identified during training and they responded by “Change the dates manually”. Why is it called a solution if it cannot do anything that helps the human, rather create a much more problematic thing. We used it for one and half year, but it’s not really worth the time or effort. It shouldn’t be known as an EMR system if it has more chances of human errors.
Pros:The documentation takes forever, but yeah one good thing is that no matter how much it costs your work or anything, at the end it does get the job done for you.
Cons:Firstly, I’d like to mention that we wanted to go to the annual user group meeting, but the company didn’t want to sign me up for it without the product identification code, and the local distributor never wanted to share it with me for some reason that I don’t know. The customer support is very poor and not just by the company itself, but also by the local distributor. They do not have trained staff, I literally trained the person that was assigned to train us. They do make a lot of promises to change the healthcare world, but don’t believe them, my experience has been terrible with them. Finally, we stopped using the system after spending hundreds of thousands for group practice for 70+ providers.
Pros:I have only one good thing to say about this software and that is about its billing. The billing with this software was easy than many other products.
Cons:I really mean it when I say that this software is a TRAP. As I didn’t really like this software that much and I wanted to switch to another EMR system, I asked them to cancel my contract and to that they agreed, but later on I got to knew that I had been charged for another 12 months of the software, which confused me a lot. I inquired about it and they told me that the contract cannot be cancelled. It gets renewed for 12 months. Also, the ERA’s have stopped to work anymore, so I’d recommend everyone to stay away from this product.
Pros:This system has a lot of great features to use and to do things in a better way. This software doesn’t require more time documenting, which makes us focus on better patient care. With this system we can spend much more time with our patients rather than documenting things into the system. For any healthcare provider a good EMR is essential and I really appreciate this EMR because with it we are able to provide better healthcare to patients.
Cons:There isn’t anything currently that I can think of, but I would want this software to be more popular and used than it current status.
Pros:It is a pretty good software, and I do like it. I won’t be talking much about the system as the 5-stars says it all about how I feel about it. Just with a few screens I can pull up patients’ medications, appointments and any other information that I require to have a look at, which seems pretty decent.
Cons:I don’t like the switching and going from one screen to another back and forth, it would be better if we could have the practice management and electronic health record’s information that we need all in one screen.
Pros:The system is very straightforward, and simple to learn. It is easy to use and that is something that I really like about it. The set-up is easy, appealing and quite functional. I use this every day at my job. Overall, I am quite satisfied and pleased with this system, and feel like it is a wonderful system to work with.
Cons:Whenever this system goes down we’re unable to work or do anything, as we completely rely on it. Our center faces a lot of problems when this happens. We have also had connectivity issues with the system before, and there is glitch of wait time, because often it doesn’t show the wait time correct and just posts less than 24 hours which isn’t helpful at all.
Pros:With this system your office will flow in a very smooth way, without any worries or concerns. With this system the communication between healthcare providers have been so easy. It is easy and provides the view of imaging, can send messages to the provider, document care, and keep track of patients’ check ins and check outs. It has everything that any medical practice requires.
Cons:Like any other software, it also has some glitches that are apparent and sometimes just to get rid of them you would have to restart or reset the system, but it is not such a big deal. It is a minor issue that can be dealt with.
Pros:There isn’t much that I like about this software, but just one thing I would want to mention that was nice, was the patient summary as it showed the time and who took the vitals etc. Other than this I don’t think anything is worth mentioning.
Cons:The words are quite tiny, that you sometimes can’t read them and have to squint your eyes in a try to make it readable. To finish or complete a task, you have to click million or billion buttons, which is very annoying. Too many clicks. The system is quite bland, no color or anything, you wouldn’t like working on it at all. At least I don’t like working on it and wouldn’t recommend it to anyone based on my experience with this software.
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