Last Updated Feb 10, 2026
Key Takeaways
Generated from the text of customer reviews
NextGen Office EHR is a cloud-based practice management platform designed for physicians, front-desk staff, and billing teams in ambulatory and small medical practices. It is praised for its customizable templates and integrated billing tools, though users report occasional system lag. Recent updates include NextGen Navigator, an AI-powered assistant that helps patients manage refills, appointments, and inquiries.
Our Verdict
NextGen Office EHR offers substantial value for small to mid-sized ambulatory practices seeking customizable documentation and integrated billing solutions without excessive IT overhead. Its flexible workflows and emerging AI tools enhance efficiency; however, the pricing model remains scalable for different practice sizes; it may be less accessible for smaller clinics with limited budgets.
Overall Rating
Based on 827 users reviews
3.8
Rating Distribution
Positive
72%
Neutral
21%
Negative
7%
Starting Price
Custom
NextGen Office EHR Specifications
Appointment Management/Scheduling
e-Prescriptions
Lab Integration
Patient Portal
What Is NextGen Office EHR?
NextGen Healthcare is a leading healthcare software and services company that empowers the transformation of ambulatory care. The platform’s smart, electronic health record solutions - NextGen Office (1-10 physicians) and NextGen Enterprise (10+ physicians) - help ambulatory practices alleviate the burden of documentation, advance clinical outcomes, connect with other health systems, elevate provider and patient satisfaction, streamline the revenue cycle, and foster healthier communities.
The NextGen Office ecosystem also places a strong emphasis on patient experience, offering easy-to-use solutions that enhance clinical workflows, improve operational outcomes, and facilitate effective patient communications. This patient-centric approach includes features such as patient self-scheduling, integrated patient portal, and patient reported outcomes, all aimed at increasing patient engagement, loyalty, and satisfaction. It also supports telehealth visits, allowing providers to extend care beyond the clinic and patients to successfully participate in virtual care programs.
In line with the evolving landscape of healthcare technology, NextGen Office prioritizes interoperability, offering secure, scalable, and cost-effective solutions to overcome barriers to data exchange and support vital patient data sharing among healthcare partners. By ensuring interoperability and contributing to improved clinical outcomes through data aggregation and analytics, NextGen Office helps healthcare providers deliver better coordinated and comprehensive care.
What Is NextGen Office EHR Best For?
NextGen offers its users comprehensive training videos and options to familiarize doctors with the EHR software. This includes web-based training modules, hands-on exercises using a training database, and support-led sessions to help you with the module you need the most. What's made operating the EMR/EHR more efficient is the AI-based NextGen Ambient Assist.
Ambient Assist helps providers focus more on patient care while leaving the miscellaneous tasks to the AI-assistant, making healthcare faster and more efficient for your organization. NextGen has promised that their AI Assistant will help reduce documentation time by 2 hours for providers. It currently provides the following uses (more incoming as we speak):
- Generate SOAP notes automatically from patient-provider conversations
- Summarize appointments and document care plans in real-time
- Provide AI-generated notes within 30 seconds of a completed patient encounter
- Integrate directly into the NextGen EHR without requiring copy-pasting
How Much Does NextGen Office EHR Cost?
NextGen Office EHR Integrations
The platform offers seamless integration with the following third-party applications:
- Commure
- BEKHealth Platform
- Documo
- Physiotec
- RemetricHealth
How Does NextGen Office EHR Work?
Here’s how to get started with the software after logging in:
- Access your Practice Mate dashboard using your assigned credentials
- Set up provider and facility details in the Manage Offices section
- Add insurance payers and verify eligibility through the clearinghouse connection
- Create patient profiles and enter demographic and insurance information
- Schedule patient appointments using the integrated, color-coded calendar
- Record visit notes, diagnoses, and procedure codes for each encounter
- Submit electronic claims directly to payers through Office Ally’s clearinghouse
- Track claim status and resolve rejections using the Claim Fix Tool
- Generate billing and payment reports to monitor revenue cycle performance
Who Is NextGen Office EHR For?
NextGen provides specialty-specific content tailored to support the clinical and financial objectives of the following practices:
- Urology
- Dental Health
- Dermatology
- Family Practice
- Gastroenterology
- General Surgery
- Geriatric Medicine
Intuitive Clinical Workflows
NextGen EHR is designed specifically for ambulatory practices, offering built-in clinical workflows that align with your needs. These workflows help streamline documentation, order tracking, and reimbursement processes, reducing paperwork and improving efficiency.
Advanced AI Capabilities
NextGen has recently introduced AI-powered features to enhance clinical workflows:
- Ambient Assist: This flagship AI tool uses ambient listening technology to automatically generate SOAP notes from patient-provider conversations, summarize appointments, and document care plans in real-time
- The AI-generated notes are available within 30 seconds of a completed patient encounter and integrate directly into the NextGen EHR without requiring copy-pasting
- Ambient Assist has been shown to reduce documentation time by 1.5-2 hours per day for providers, with over 90% accuracy
Comprehensive Reporting And Analytics
NextGen's reporting and analytic functions provide real-time insights into your practice, patients, and finances. This feature helps you:
- Identify trends and potential issues early
- Support quality reporting for programs like Medicare Quality Payment Program (QPP)
- Track and improve quality measures, potentially increasing revenue and enhancing patient care
NextGen Office EHR Software Pricing
Contact Information
You can also get in touch with our customer support team at (661) 384-7070.
NextGen Use Cases
Based on our analysis of user reviews and NextGen’s offerings, here are key scenarios where NextGen EHR is a strong fit for medical practices:
1. Primary-Care And Outpatient Clinics Needing A Single Clinical Hub
NextGen is used by multi-specialty practices that require template and workflow customization for each specialty. Reviewers note that its template editor and specialty-specific encounter building allow teams to align clinical workflows. Specialty clinics, including cardiology, ASCs, and pain management, use it to adjust forms and streamline documentation.
2. Multi-Specialty Groups Requiring Heavy Customization
NextGen is used by multi-specialty practices that require template and workflow customization for each specialty. Reviewers note its template editor and specialty-specific encounter building allow teams to align clinical workflows. Specialty clinics, including cardiology, ASCs, and pain management, use it to adjust forms and streamline documentation.
3. Primary Care And Behavioral Health In Integrated Settings
NextGen EHR is deployed in clinics that integrate primary care and behavioral health within a single system. Reviewers note its interoperability, support for complex billing, and customizable workflows. Users highlight its capacity to manage interfaced orders and facilitate data sharing between providers.
4. Practices Managing Revenue Cycle And Denial Risk
To minimize coding errors and enhance claim accuracy before submission, practices leverage NextGen’s Charge Review Rules Engine, which operates between the EHR and PM systems. This solution is especially beneficial for practices with narrow margins or high denial rates, as the automated rules engine identifies and corrects errors while enforcing coding rules before claims are submitted.
NextGen User Sentiment
Most Positive Sentiments | Least Positive Sentiments |
Customizability And Flexibility | Customer Support And Issue Resolution |
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Users consistently praise NextGen’s ability to customize templates, workflows, and reports to fit their specialty needs. This flexibility is frequently cited as a key reason for adoption, helping practices tailor the system to their exact requirements. | Users frequently report slow or ineffective support response times, unresolved tickets, and difficulty reaching knowledgeable agents. This is one of the most common pain points mentioned across reviews. |
Feature Set And Practice Management | Performance And Speed |
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Users appreciate the comprehensive suite of tools, including scheduling, billing, charting, and patient portals. They note that having everything in one platform improves overall workflow and reduces the need for third-party systems. | Many users complain about slow loading times, system lag, and occasional freezing, especially during peak hours or with large patient data sets. These delays are a common source of frustration for front-desk and clinical staff. |
Ease Of Use And User Experience | Specialty Module Support |
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Once trained, users find navigation intuitive and appreciate the logical chart layouts and workflow structure. Many note that it becomes efficient with continued use, supporting daily tasks smoothly. | Reviewers note that specialty templates and workflows are helpful but often limited or inconsistently supported. Some specialties require additional customization or third-party tools, which adds complexity for users. |
Is NextGen EHR Right For You?
If you’re seeking a cloud-based EHR and practice management solution that seamlessly integrates scheduling, billing, and clinical documentation, NextGen Office EHR is a strong choice.
Now more than 124,000 providers across the United States use solutions provided by NextGen Healthcare, including large physician groups. NextGen EHR is designed specifically for ambulatory practices, offering built-in clinical workflows that align with your needs. These workflows help streamline documentation, order tracking, and reimbursement processes, reducing paperwork and improving efficiency.
Furthermore, NextGen Office's commitment to value-based care and population health management is evident through its innovative solutions designed to help practices better manage patient populations while adapting to the transition from fee-for-service to value-based payment programs. By leveraging health analytics and population health tools, healthcare providers can make informed decisions and ensure that their practice remains compliant with evolving regulatory standards of reporting.
In addition to its EHR capabilities, NextGen Office integrates state-of-the-art Practice Management (PM) functionalities that enable healthcare practices to capture their true revenue potential. The award-winning PM solution offers a user-friendly interface that is loved by clients and designed to meet today's complex billing challenges. Through its features such as registration and scheduling, coding, billing, and collections, NextGen Office simplifies billing processes, accelerates reimbursements, and helps practices navigate the intricacies of revenue cycle management effectively.
If you’re uncertain whether NextGen Office EHR is the right fit for your practice, contact our customer support team at (661) 384-7070 for personalized assistance.
NextGen Office EHR Features
NextGen AI Ambient Assist provides robust documentation work and services instantaneously saving providers hours upon hours of work.
The interface on NextGen EMR is clean and minimalist, making navigation much more accessible. Doctors are constantly in a rush, and the developers designed it with that in mind. You can access all the features because there is a centralized screen with large, easy-to-select icons. Soon, utilizing the system will be second nature to you, and you'll be flying through like a pro. The goal of the software is to make things easier for users, and the unified dashboard promises to achieve just that.
The NextGen PxP Portal is invaluable for practices with limited staff resources. It helps nurses alleviate administrative burdens, providing seamless patient assistance. This portal facilitates 24/7 access for patients to view reports and appointments, download medical papers, complete electronic forms, and schedule appointments remotely. Eliminating the need for visits to retrieve lab results, the platform enhances patient engagement and simplifies administrative workflows. Its user-friendly interface, automated email-based enrollment, and family-friendly features help increase access to care and provide unmatched convenience for patients and healthcare providers.
To allow easy access for all users, medical records should be interoperable. It is critical that the software also provides this to medical practices that already have limited resources. When running a clinic or hospital, you need all the assistance you can get. This feature links the program to other healthcare providers and adds you to the network. You can refer patients to specialists and obtain medical records from previous doctors. When you have access to a library of information, identifying ailments and developing the optimal treatment strategy is also quite simple.
A medical clinic should have a well-organized timetable; otherwise, its facility will not work correctly. The system gives you the tools to optimize your appointments and see more patients in a single day. It can also send patients reminders before their scheduled appointment to ensure that they do not miss them. You can also fill open spaces with people on the waiting list. As a result, making an appointment is considerably more straightforward, and there are no last-minute cancellations, which is a significant concern for many doctors.
Doctors can download the clinical summary with EMR, which saves time reading a full medical report. Also, they can quickly read through the diagnosis and treatment plan to get a complete understanding. The system also has the option for encounter summaries, which summarize what happened during each appointment. It helps doctors catch up because they visit so many patients. They can also share these with their colleagues to obtain a second perspective on a particular instance. Overall, the function is intended to assist already overburdened medical professionals.
The next feature we'll talk about is the e-prescribing tool in EMR, which helps you detect prescription combinations, dosage issues, and patient allergies. Using this EHR, you may make digital prescriptions and send them to your patients' preferred pharmacies. After then, patients can pick it up whenever they like. This application also sends out alerts about potential drug interactions. Overall, the e-prescription feature will benefit both you and your patients.
NextGen Office brings cutting-edge technology to your workflows with NextGen Office Ambient Assist. When providers use NextGen Office Ambient Assist, integrated ambient listening technology securely converts the spoken, natural patient-provider conversation into a complete SOAP note that can be reviewed and edited by providers and automatically integrated into the patient's chart in NextGen Office.
