NextGen Virtual Visits (Formerly Known as OTTO Health)
NextGen Healthcare offers NextGen Virtual VisitsTM, a unified, cloud-based platform that enables the user experience to follow the same intuitive workflow on web, iOS, and Android devices. The platform provides HIPAA-compliant, secure video and is offered in both English and Spanish.
The integrated solution does not compete with the core EHR/PM functionality, but rather enables video visits in a familiar setting. The practice schedules a virtual visit in the practice management system similar to an in-office visit, using the designated virtual visit event type, and the appointment flows into the platform. The virtual visit platform automates appointment reminder emails and SMS notifications to the patient. This helps salvage otherwise lost visit revenue and reduces no-shows.
The patient joins the appointment by clicking a link they receive by email or SMS. The provider will join the visit after logging in to the OTTO Health website. After the virtual visit, the encounter information will be sent back to the patient’s chat in the EHR, and the provider can complete documentation and billing.
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