Total 583 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

59%

4

Stars

24%

3

Stars

11%

2

Stars

3%

1

Stars

3%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

G

Gervais

E-Learning, 11-50 employees

More than a year

5.0
October 2021

Complete and just perfect

Pros

Notable appreciation for the CRM, HR Management, and project management aspects of Bitrix28.

Cons

It may not be easy to use, particularly at the beginning.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

A

Anne

Logistics and Supply Chain, 101-500 employees

More than a year

5.0
October 2021

The best integrated tool!

Pros

Bitrix28 is a great tool for management and marketing, boasting information integration functionalities and well-defined layouts for identifying process stages.

Cons

There could be more options for customization.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

E

Erik

Ciklum, 50-99 employees

4.0
September 2021

Bitrix24 gets the job done.

Pros

I appreciate that employees at Bitrix24 have complete autonomy when it comes to project execution. There is an option to automatically record phone calls, which comes in quite handy for our firm.

Cons

The system was hard to navigate at the start.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

9

A

Artur

Retail, 51-100 employees

More than a year

5.0
September 2021

The comprehensive environment is cooperation within the company.

Pros

Bitrix28 offers a convenient chat, a robust project planning and management system, and easy creation of groups for organizing work within smaller teams. The platform provides useful tools for file sharing.

Cons

Stability issues have been experienced, with Bitrix28 closing itself. A better mind map feature could enhance the system.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 101-500 employees

More than a year

5.0
September 2021

Bitrix My Choice

Pros

Bitrix28 stands out as an impressive application, aiding the organization of multiple project groups with numerous assignments. The automated sales processes provide firm control over staff and the entire company, and I particularly appreciate its features that simplify lead management.

Cons

The organization of the menu appears problematic, making it challenging to find specific tools. The webmail and CRM components are notably frustrating and should be improved to enhance the software's overall capabilities.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

C

Christopher

Iflexion, 50-99 employees

3.0
August 2021

Offers a lot of potential!

Pros

We can say this with absolute confidence that Bitrix24 will never let you down when it comes to file-sharing convenience and quickness.

Cons

The user interface needs to be improved.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

7

Functionality

6

K

Kayla

Non public school, 2-9 employees

5.0
August 2021

It has many features.

Pros

Bitrix24 always creates ease and convenience for its users as much as it can. It has many helpful functions. It allows the user to easily stay connected and helps in communication.

Cons

It does not have unique functions that stand out.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

8

A

Artur

Artur Niewiadomy, 50-99 employees

4.0
August 2021

The software is incredibly easy to use.

Pros

Bitrix24 has a feature of convenient chatting and solid project planning. It shows amazing management skills. Options for exchanging files are very useful.

Cons

The app is uncertain and crashes often.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

8

M

Mariela

Atomica Team, 2-9 employees

2.0
August 2021

We are not that happy with the software.

Pros

The system is user-friendly and has amazing features that get the work done.

Cons

Some of its features are difficult to use and operate. The customer care is slow as well as unresponsive creating a lot of trouble and causing inconvenience. It is confusing to use some advanced features which are time-consuming.

Rating Distribution

Ease of use

5

Value for money

4

Customer Support

6

Functionality

5

HK

Hani Khalilah

Real Estate, 51-100 employees

More than a year

5.0
August 2021

Bitrix28 review

Pros

The free edition serves excellently in gauging whether Bitrix28 adds value, featuring an attractive and user-friendly interface. The program proves highly responsive to changes in the calendar, making it a fantastic tool for tracking daily routines.

Cons

In comparison to utilizing the Bitrix28 application accessible through a web browser, the desktop client offers considerably fewer functionalities. Despite the availability of features like adding email templates and exporting items for emailing, the process can be confusing, leading to infrequent use.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

R

Ridhima

Architecture & Planning, 51-100 employees

Less than 6 months

5.0
August 2021

Does a good job without making you break the bank

Pros

The free version adeptly showcases Bitrix28's potential, boasting a beautiful and user-friendly interface. The program responds well to calendar changes, serving as a valuable schedule management tool.

Cons

The desktop client lacks features compared to accessing Bitrix28 online. In particular, challenges arise in adding email templates and exporting files directly for emailing.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

N

Norrania

Automotive, 500+ employees

More than a year

5.0
August 2021

Great product

Pros

Bitrix28's task and project management tools are easy to organize, offering smooth communication and collaboration with the team. The mobile application facilitates easy tracking and monitoring of all work activities.

Cons

The initial experience with the software was unpleasant due to the overwhelming number of features on the menu, creating a chaotic interface. However, with time, familiarity with each feature's utility improved efficiency, and now the user can't work without them.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

N

Nazlı

GLOBALNET, 10-49 employees

3.0
August 2021

Average

Pros

The software is quick and easy to access. Customer support also assists you with your queries.

Cons

The softwares application could use some improvement. Customization is also quite complex with this system.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

T

Tushant

Fabelizer, 2-9 employees

2.0
August 2021

Can Be Improved.

Pros

I like that this software enables you to quickly access candidate information and to search for information easily.

Cons

I dont like the fact that this software is difficult to train staff with and its hard to obtain support as well.

Rating Distribution

Ease of use

4

Value for money

6

Customer Support

6

Functionality

5

S

Sarla

 PMCPL, 10-49 employees

1.0
August 2021

Wouldnt Recommend!

Pros

The layout is pretty simple other than this, theres nothing good about the software.

Cons

The staff isnt very responsive and the software lacks basic features.

Rating Distribution

Ease of use

3

Value for money

3

Customer Support

2

Functionality

3

E

Evangela

POTENZA, 10-49 employees

3.0
July 2021

User friendly

Pros

A good system with excellent navigational abilities. The software is flexible and customizable for projects.

Cons

Sometimes there are problems in setting the start time with this software.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

8

Functionality

6

M

Martin

sps:affinity - Strategic Partnership Solutions, 10-49 employees

4.0
July 2021

Easy to learn and operate.

Pros

I appreciate the fact that Bitrix24 facilitates team cooperation and collaboration. The system is easy to manage for the staff and simple to access as well.

Cons

You have to upgrade the system if you run into any issues with it which are kind of inconvenient.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

D

Danish

Computer Software, 500+ employees

More than a year

5.0
July 2021

I love Bitrix!

Pros

With over 68 modules in one place, Bitrix28 is exceptional. Operations and analysis benefit from customization options, enhancing user acceptance.

Cons

While contemplating, it became evident that some assistance is needed in the reporting aspect.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A

Afham

Oil & Energy, 51-100 employees

More than a year

5.0
July 2021

A great tool for collaboration

Pros

Bitrix28 excels in managing tasks and projects, promoting instant communication and collaboration. The mobile app seamlessly connects with the software, providing extended functionality.

Cons

The user interface requires improvement, appearing cluttered on the dashboard and causing distractions. Bitrix28 hides many advanced features, necessitating extensive searching.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

lamin

International Affairs, 11-50 employees

5.0
July 2021

my experience with Bitrix28

Pros

Task and project management stand out as Bitrix28's strengths.

Cons

There is room for improvement, and I am confident that Bitrix28 will enhance its CRM module significantly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9