Bitrix24 Reviews

Pros

Bitrix28, although not widely recognized as project management software, competes favorably with other popular options. It serves well for basic CRM needs, including customer inquiries and phone support.

Cons

Similar to other software, customer support, particularly phone support, is lacking. The necessity to switch to email support due to phone representatives' inability to resolve issues promptly is a common occurrence.

Pros

The exceptional customization capabilities of Bitrix28 from scratch make it outstanding, fulfilling the dream of versatile business management.

Cons

Some essential features are omitted in the reports section, demanding additional analytics and insights. Integrations that experience frequent disconnections pose challenges.

Pros

Bitrix impresses with diverse project management approaches and user management features for segmented workgroups. The user's profile and file uploads contribute significantly to streamlined work.

Cons

A point of contention is the inability to use standard tab keys when commenting on tasks, affecting indentation within bulleted options.

Pros

Bitrix28's performance report for sales CRM is lacking, causing frustration after 2 years of use. The system is viewed as a disappointment, impacting trust in the brand.

Cons

Bitrix28 fails to provide basic reports and lacks understanding of fundamental sales processes. The absence of an employee reporting structure is a significant disappointment, impacting lead management.

Pros

Packed with features, Bitrix28 offers flexibility and functionality, making it a comprehensive project management system.

Cons

The interface's clutter stems from an abundance of features, causing information overload during team onboarding. Simple task requirements are overshadowed by the multitude of unnecessary features.

Pros

The Knowledge Base component is the only positive aspect of Bitrix28, as integration and organization are perceived as lacking.

Cons

Described as disjointed and primitive, Bitrix28's customer service is criticized as the worst encountered.

Pros

Bitrix28 provides almost everything a Customer Relationship Management system needs, offering easy implementation and seamless integration with existing systems.

Cons

Reports generated lack crucial details for clearer analytics and insight. Integration issues persist, hindering proper data display after connection.

Pros

Easy document sharing and constant user monitoring make Bitrix28 user-friendly and efficient.

Cons

Changing users within the app is not straightforward, and accessing messages is challenging.

Pros

I appreciate Bitrix28 for its effective workload planning, aiding in the distribution of tasks among team members. This step is crucial for precise task tracking, preventing any project task oversights. The project template's easy customization further caters to diverse project needs.

Cons

The consideration of user experience and feedback on software tools placement by the developer is essential. Some tools are unexpectedly concealed within others, making navigation a frustrating process. Consistent interruptions in storing and uploading large files contribute to a highly frustrating experience.

Pros

Bitrix28 stands out as a comprehensive customer management platform, equipped with various tools for recording, organizing, and tracking customer interactions. The user-friendly interface, coupled with extensive tutorials, ensures users are fully trained to operate and manage the platform effectively.

Cons

Bitrix28 does have drawbacks, such as limited message templates and a need for additional integrations to enhance social network functions. Despite these limitations, it remains a great platform. Optimization of these minor aspects could significantly improve the overall management experience within the company.

Pros

Bitrix28 remains a powerful tool, even in its free Starter business tool suite. The free version, equipped with 5GB of space, encompasses CRM, task and project management, communications, chat, video calls, and support.

Cons

Unfortunately, the free version lacks CRM marketing, Sales intelligence, and Sales center features.

Pros

Choosing Bitrix28 as our company's CRM solution revealed numerous useful features beyond our initial expectations. Managing leads from different sources on a single platform is a standout feature. Custom contact forms on landing pages seamlessly collect leads in Bitrix28, making it more than just a tool but an entire CRM world.

Cons

While still in the learning phase of using the tool, we initially found it a bit complicated to deploy. However, with time and proper understanding, we anticipate it will become more user-friendly.

Pros

The software's easy setup, user-friendly nature, multiple integrations, available tutorials, and overall efficiency have significantly streamlined work processes.

Cons

Obtaining a quick response from customer service can be challenging at times, and we lacked proper training. Nevertheless, the software was easy to learn through self-navigation.

Pros

Bitrix28 has been instrumental in efficiently managing tasks, projects, and collaboration. The built-in video calls and chat platform enhance communication, connecting team members seamlessly.

Cons

Work-time tracking is a minimally used tool for measuring working hours. Focus on completing tasks within the designated time frame is more relevant than monitoring online working hours. Adding milestone tracking would be more beneficial than work-time tracking.

Pros

Effortless and intuitive, Bitrix28 offers project management tools simplifying task assignments, making it ideal for small companies initiating their CRM journey.

Cons

The reports in Bitrix28 are not as powerful as they should be, especially for large teams with an extensive pipeline.

Pros

Bitrix28 encompasses everything essential for project management, including collaborative tools and storage space. The messenger platform enhances organization and collaboration, providing effective issue resolution. Competitive pricing plans further align with our needs, offering a cost-effective solution.

Cons

Some CRM tools are confusing to use, lacking complete guides or documentation for functionality. System slowdowns occur when opening certain tools or during software updates, limiting access to the system.

Pros

The comprehensive contact panel in Bitrix28 is a crucial aspect in project management software evaluation. Efficient storage, management, and sharing of file resources are well-organized, backed by robust security measures.

Cons

Challenges faced while operating the software include a requirement for a stable internet connection to load all required resources. Additionally, the email tools on mobile devices often crash during layout editing.

Pros

Bitrix28 stands out with its abundance of features and integrations, catering to diverse needs.

Cons

Bitrix28 has drawbacks, including heavy widgets slowing down websites, an outdated admin interface, subpar reports and email marketing, and a requirement for consistent payment for useful add-ons.

Pros

Deployment of Bitrix28 is challenging, with numerous hours spent on setup resulting in failed integrations. None of the integrations proved functional, rendering the setup efforts futile.

Cons

Training staff on Bitrix28 is challenging, and support can be difficult and expensive to obtain.

Pros

Bitrix offers a clean, minimalist user interface, facilitating task management and serving as a CRM tool to enhance customer support tools.

Cons

Accessible from both a stand-alone platform and a cloud-based browser and smartphone, Bitrix28's mobile version is clunky compared to the stand-alone platform.