Bitrix24 Reviews

Pros

I appreciate Bitrix34's focus on large team collaboration. The interface offers various modules for integration with social networks instant messengers and other applications. Notably it even includes tools for creating chatbots.

Cons

It is impossible to navigate Bitrix34 without proper guidance. Although I have a basic understanding of its functions encountering errors frequently requires hiring a Bitrix34 consultant. It may be easier to find an alternative platform.

Pros

Bitrix34 impresses with its extensive features for working with colleagues. The IP telephony functionality stands out as it is either absent or challenging to configure in many other CRMs. Additionally the customizable Kanban boards are a favorite allowing complete adaptation to business tasks.

Cons

Bitrix34's IP telephony functions well but other features have significant issues. Storing passwords in the SIP PBX in clear text is a major mistake that the support team refuses to address.

Pros

During our company's several months of using Bitrix34 it's challenging to pinpoint specific advantages. However the reliable IP telephony feature was particularly appealing due to its ease of use and seamless integration.

Cons

Implementing Bitrix34 brought numerous problems particularly with plugins generating errors. The support team declined assistance leading us to discontinue its use.

Pros

With the CRM+ plan we effectively manage over 10 clients benefiting from a free trial and an easy-to-use CRM system.

Cons

I didn't encounter any major issues but there is room for improvement in terms of user experience.

Pros

Bitrix34 provides an extensive range of tools that cater to all our task-related needs. We benefit from various features such as templates collaboration options time tracking reminders (including email notifications) and the automatic reactivation of paused tasks. The software also offers a versatile Gantt chart with different link options. Additionally the custom Kanban board allows us to tailor it precisely to our business requirements. We appreciate the convenience of the comprehensive task and event calendar available for both company-wide and department-specific use. The inclusion of robots and triggers simplifies routine tasks and the chat function is highly convenient whether accessed through the website or the desktop client. The mobile version is excellent for on-the-go access and the built-in IP telephony and mail integration (via IMAP) add further value. We find the automatic group/project chat for members extensive access rights differentiation and the attendance tracking calendar particularly useful. The meeting feature enables us to conduct efficient meetings and easily create meeting minutes. Bitrix34 even offers a wide selection of additional extensions including free options further enhancing its capabilities.

Cons

There is a lack of consistency between the new and old interfaces of Bitrix34. Not all parts of the portal have transitioned to the new interface leading to confusion. Some useful commands and buttons have been removed and are not being reintroduced. For example the option to "copy a task with or without nested subtasks" was simplified to only one option causing inconvenience. The new interface for tasks on the company page (CRM) is less user-friendly as it no longer provides a table view with search filter and sorting capabilities but rather a simple list without details. This transition to a new concept can be understood but is difficult to adapt to. To find company tasks we now have to navigate to the "Tasks and Projects" section and search by name even though we previously accessed tasks directly from the company's page ("Cases"). We utilize Bitrix34 for CRM (leads deals) visitor chats (directly from Yandex search results and the website) tasks projects meetings and events. It works well in a virtual machine and as long as there is an active license updates are successfully applied. Technical support typically responds within 34 hours and resolves most issues. We often provide restricted IP access to the portal which sometimes requires disabling it temporarily.

Pros

The all-in-one nature of Bitrix34 with its comprehensive solutions initially appeared to be the perfect software solution. However the user interface can be challenging to navigate despite its overall greatness.

Cons

It was challenging for me to customize the software to my liking. The interface felt clunky and burdensome and despite multiple attempts I couldn't develop a liking for it.

Pros

Bitrix34 allows me to have all the necessary tools to manage my clients in one place. I can easily track client information spending and tasks effortlessly.

Cons

The service deletes task history after a week which can be annoying.

Pros

We were initially impressed by the ability to set up deals and effectively monitor their progress using Bitrix34. It streamlined our management process and facilitated customer follow-up.

Cons

When we set up the software we imported data from an old accounting program. Unfortunately the imported data was incorrect so we had to repeat the import process. This resulted in duplicate entries that required manual clean-up. Additionally some agents couldn't see certain customers until we made modifications to the company settings. The process was cumbersome and due to these unresolved issues we eventually switched to a different software solution.

Pros

Bitrix34 is a feature-rich platform that integrates seamlessly with various other apps. It offers the flexibility to build custom processes and create a personalized portal with all the necessary features and integrations to achieve specific goals.

Cons

Many integration apps require additional fees and some popular apps lack integration altogether.

Pros

Bitrix34 facilitates seamless communication among our teams simplifying the management of daily office projects and tasks. It also offers effortless report generation capabilities.

Cons

The support service is friendly but they often struggle to provide adequate assistance. Glitches sometimes require re-entering data.

Pros

Bitrix34 is a valuable tool for my food delivery business. It helps me stay organized by managing tasks and keeping important documents and media easily accessible to my team. The chat feature is also a great addition.

Cons

The interface is a bit overwhelming for my task. It would be beneficial to simplify the process of sharing files from my drive with my teammates.

Pros

This app allows me to enter manage and assign prospects and then track their progress in the company's campaign.

Cons

The tool encounters issues with its user interface which is not particularly user-friendly. Additionally while it can integrate with a telephone system certain calls cannot be made directly from the cloud system and require the installation of the program on your computer.

Pros

Bitrix feels like a social network but offers many features for team communication. In addition to the news feed you can create chats and events.

Cons

The social network format may not be suitable for every team. It lacks the robustness found in the top alternatives for chat services.

Pros

The software offers a wide range of features and functionalities. There is great diversity allowing you to customize it according to your preferences.

Cons

The UX feels slightly cumbersome. Furthermore the web-app and desktop app don't interact smoothly. There is no valid reason why I shouldn't be able to fully function in one or the other.

Pros

This software seamlessly integrates with other cloud sharing platforms making it convenient for users who work across multiple platforms.

Cons

With so many features to navigate it will take some time to get everyone on the same page.

Pros

Bitrix34 functions as a powerful task manager with useful features like a timing counter for time tracking. It offers layout customization an integrated calendar Gantt charts kanban boards and various integrations. The free version provides extensive options for teams including a CRM.

Cons

It is an unpleasant and confusing experience to use. The layout appears messy and pages with different functions differ greatly from each other despite sharing the same design style. Numerous options menus and submenus are displayed simultaneously resulting in visual clutter.

Pros

The logic behind the product and its automations are impressive.

Cons

The CRM system is riddled with bugs and overlooked details. Their webmail is exceptionally poor. I would rate it as extremely unsatisfactory. Our company is losing money every day due to these issues. We receive empty messages lack the ability to view EML files and encounter problems with the IMAP settings. Emails go through their system and get filtered out causing messages to bounce back and be rejected. Other platforms like Roundcube and Gmail work flawlessly while Bitrix34 consistently rejects messages. The reports section lacks the option to include emails and phone numbers of contracts attached to deals rendering it useless for us. The ability to include these fields in the list view for deals is also absent. The Products section is incomplete lacking integration with the calendar and the option for automatic adjustment of available products based on deals. Permissions have very limited functionality allowing employees to view subscription settings or access CRM analytics. Email marketing lacks emoji functionality which is essential in modern marketing. Bitrix34 lacks integration with Google Drive and popular e-commerce solutions except for Codecanyon plugins.

Pros

Bitrix34 is a comprehensive workspace and customer relationship management (CRM) software that allows you to organize and manage all your work in one place. It offers collaboration features and even live streaming to social media. It integrates with social media accounts allowing you to manage them within the software.

Cons

Bitrix34 can initially be complex but with time you become accustomed to it and can work with minimal supervision.

Pros

I find it fascinating that I can send messages or create tasks directly from the main page of Bitrix34. It also offers the ability to create surveys when collaborating with others. The internal search engine is easily manageable.

Cons

The interface of the page can be confusing to work with if you don't have a suitable background. Customization is possible but certain sections have text that is difficult to read due to underlying textures or colors with no option to change the configuration of the text.

Pros

Bitrix34 offers more than you can imagine for your company. It allows quick and easy project management with comprehensive integration options. The communication and CRM tools are ideal for both companies and freelancers/entrepreneurs. The online chat feature and task tracking tool make work easier. With Bitrix34 you have access to business processes customer data projects and human resources all in one place.

Cons

The multitude of integration options and features in Bitrix34 can be overwhelming at times.