Total 583 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

59%

4

Stars

24%

3

Stars

11%

2

Stars

3%

1

Stars

3%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

A
Anonymous

Not Specified, 101-500 employees

5.0

I like this CRM: It has been a good experience

Pros

Bitrix34 offers a wide range of features but what stands out to me is its integration of communication tools (chats messaging email) and project management capabilities within a single platform. This seamless integration fosters efficient and constant communication with both the team and potential customers. I found Bitrix34 to be user-friendly and it has been instrumental in maintaining fluid communication throughout my experience whether using the free version or not.

Cons

For users unfamiliar with this type of platform navigating between tasks and projects can be confusing.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

A
Anton

Computer Software, 101-500 employees

More than a year

4.0

Difficult but useful tool

Pros

In my busy schedule I rely on Bitrix34 along with a few other programs to keep track of my tasks and avoid forgetting important things. While some people may have reservations about the service due to its extensive functionality I personally utilize it primarily for time management creating to-do lists and attaching deadlines and notifications.

Cons

Waiting for a response from the support service takes a long time. There are occasional issues with setting the start time and some employees found it challenging to learn how to use the software.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

6

Functionality

10

C
Cynde

Education Management, 51-100 employees

Less than a year

4.0

Service is only suitable for light tasks

Pros

In my busy schedule I rely on Bitrix34 along with a few other programs to keep track of my tasks and avoid forgetting important things. While some people may have reservations about the service due to its extensive functionality I personally utilize it primarily for time management creating to-do lists and attaching deadlines and notifications.

Cons

I attempted to use some of the advanced tools available and they behaved strangely. The interface and overall appearance of the service are not exemplary. It sometimes feels like our students could have done a better job.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

8

A
Anonymous

Not Specified, 101-500 employees

Less than 6 months

4.0

One stop solution for your Leads

Pros

It is a good software for lead management with reminders for follow-ups being the standout feature.

Cons

The interface design is not as visually appealing as other software of this kind.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

7

Functionality

10

A
Anonymous

Not Specified, 1-10 employees

Less than a year

5.0

Enjoying this application.

Pros

Bitrix34 offers a remarkable range of services for free although limited to 13 users. As a small business I find it to be an immensely helpful application. It allows for effective communication collaboration email responses lead management and more. Overall I feel that Bitrix34 is a great solution for my business needs.

Cons

Some menu items are difficult to read.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10

A
Anonymous

Not Specified, 11-50 employees

More than a year

5.0

Bitrix34- Feature packed ERP

Pros

Bitrix34 is a feature-packed ERP system that has put careful thought into project management. It encompasses additional features typically found in ERPs making it a versatile tool for optimizing operations. With features like project management tasks Gantt charts task dependencies and checklists it effectively outlines each team member's responsibilities from task initiation to completion. The clear and intuitive graphical representations aid in easy comprehension while management gains the privilege of monitoring progress and taking timely actions when needed. The platform's seamless information exchange and streamlined communication among team members including the ability to share important emails in one central location contribute to enhanced efficiency and adherence to schedules. These comprehensive features work together to improve team efficiency maximize employee productivity and ensure successful delivery of customer orders within designated timeframes. Additionally Bitrix34's multi-platform compatibility allows project members to conveniently access the system from different locations and under diverse circumstances.

Cons

Fortunately I haven't encountered any significant issues within my environment.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

B
Burhan

Sporting Goods, 51-100 employees

Less than a year

4.0

User friendly & collaborative

Pros

I had the pleasure of using Bitrix34 in a previous company and I still miss its functionality. It stands out as one of the easiest software for reporting project collaboration and internal communication. Using Bitrix34 never feels like work; instead it feels like using a social network due to its user-friendly interface.

Cons

The only downside is the absence of a dedicated desktop app. Opening it on a web browser can be quite inconvenient.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

10

C
Chantel

Accounting, 1-10 employees

4.0

My experience with Bitrix34

Pros

The email feature in Bitrix34 allows for easy communication with all staff members involved in a project.

Cons

It is not user-friendly and I struggled with the setup process.

Rating Distribution

Ease of use

4

Value for money

7

Customer Support

7

Functionality

6

I
Ismail

Apparel & Fashion, 11-50 employees

5.0

Brillaint CRM

Pros

The abundance of features and the availability of a free version are what I like most about Bitrix34. It makes lead project and client management easy.

Cons

The support team is slow to respond.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

6

Functionality

8

A
Anonymous

Not Specified, 11-50 employees

3.0

it`s a convenient corporate portal

Pros

Bitrix34 serves as a comprehensive corporate portal providing various functionalities for organizational purposes.

Cons

The software is expensive and there are free alternatives available. Upgrades require payment. The project management features are inadequate and technical support is lacking. Additionally there have been instances of fraudulent sellers offering pictures online at the price of websites and the company has not responded to claims.

Rating Distribution

Ease of use

4

Value for money

7

Customer Support

9

Functionality

6

E
Evangela

Information Technology and Services, 11-50 employees

Less than a year

4.0

Bitrix is a useful tool to track the day to day activities and tasks.

Pros

Bitrix34 is a valuable tool that enables efficient project assignment and tracking of employee work. It provides the ability to set specific timelines for tasks and monitor daily progress as well as track the number of hours dedicated to each task. This platform allows managers to stay updated on the status of ongoing projects and analyze any potential delays. Additionally it serves as a useful tool for calculating project costs based on the hours worked. The convenience of transferring data to an Excel sheet for an overall summary adds to its effectiveness. Overall Bitrix34 is a reliable solution for assigning tasks monitoring progress and managing project timelines.

Cons

If there are internet problems tasks may not be captured. It would be helpful to classify finished projects as successfully completed instead of deleting them altogether. There are also occasional issues with setting the start time.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10

E
Evgeni

Marketing and Advertising, 1-10 employees

Less than a year

5.0

So many functions - I love it

Pros

Bitrix34 offers a comprehensive range of options that cover every possible need with most if not all being available for free.

Cons

The account disabling emails for inactivity are not appreciated.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

10

M
Marija

Consumer Electronics, 1-10 employees

More than a year

5.0

Bitrix is ??a very good program for companies

Pros

Bitrix simplifies conducting business by seamlessly connecting all necessary components in a user-friendly manner.

Cons

It can be a bit complicated for first-time users of this kind of program.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

J
Josemaria

E-Learning, 51-100 employees

Less than 6 months

4.0

Complex but Feature-rich

Pros

Bitrix34 is a feature-rich platform that offers a multitude of functionalities. It has the potential to replace several apps particularly in the areas of project management and CRM. We have previously used Asana but decided to explore other options leading us to discover Bitrix34. Even in its free version (which has a time limit unless you commit or upgrade) it has surpassed our expectations. It serves as an all-in-one solution for team communication task management shared drive and even includes smart telephony. In addition to its primary role as a project management tool we have also utilized it as a secondary CRM system effectively managing our clients leads and contacts. We find it easy to create and download CRM reports using templates or customized formats tailored to our specific needs. Bitrix34 has truly impressed us with its comprehensive features and seamless integration making it a valuable asset for our organization.

Cons

As someone familiar with technology I found it a bit complex to get used to and navigate both as a daily user and as an admin. Perhaps it's just a transition phase from the previous project management app I used. More reading and familiarization are needed.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

10

N
Ndahani

Internet, 1-10 employees

More than a year

5.0

WPS review

Pros

Bitrix34 is incredibly user-friendly making it easy to prepare lecture slides and convert various sources into PDF or doc files.

Cons

It is easy to use and organize material for presentations.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

10

A
Anonymous

Not Specified, 1-10 employees

Less than a year

5.0

Great all-in-one project management tool

Pros

The mobile and desktop apps for Bitrix34 synchronize all CRM information allowing users to access and manage contacts leads products calls files invoices quotes employee communication and more.

Cons

It would be beneficial to have email integration within the app. Currently all emails are imported on the desktop website.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

10

J
Joseric

Utilities, 500+ employees

Less than 6 months

4.0

Bitrix34/7

Pros

Over the past few months we have extensively utilized Bitrix34 for our project management needs and it has exceeded our expectations. The app has proven to be consistently reliable with no downtime and it responds quickly to our demands. The activity stream keeps us well-informed about the latest events and reminders while the communication features are on par with some of the best tools available. Although notifications such as email alerts can sometimes be a bit overwhelming they are effective in keeping us updated. The group messaging feature is straightforward and we appreciate the convenience of synchronized and shared calendars. Overall Bitrix34 has been a dependable and efficient solution for managing our projects facilitating seamless communication and ensuring effective collaboration within our team.

Cons

For beginners it can be challenging to get used to. The abundance of options on the page initially can be overwhelming.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

10

A
Anonymous

Not Specified, 11-50 employees

5.0

Free but great

Pros

Bitrix34 is an excellent software even in its free version which is sufficient for small businesses.

Cons

The difficulty of use is the least favorable aspect. Assistance from an expert is required to learn it initially.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

9

Functionality

10

G
Great

Computer Software, 1-10 employees

4.0

A productive CRM Software

Pros

Bitrix34 boasts a beautiful and elegant user interface. It functions like a social network for organizations enabling easy project management and reducing reliance on emails through its messaging and chat system.

Cons

As a Nigerian organization the price is expensive for us. It would be more useful to many organizations if the price was more affordable. Customization options are limited for admins and improvements are needed for the Grammarly plugin which works poorly on Bitrix34. Additionally synchronization with Active Directory is not possible.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

M
Maria

Electrical/Electronic Manufacturing, 500+ employees

Less than a year

4.0

CRM for doing business

Pros

Bitrix34 is a great project management system particularly for Kanban enthusiasts. It consolidates customer data transaction management and task management into one program. The internal social network fosters idea sharing among employees.

Cons

The technical support is forgettable. They take several days to respond and are unhelpful in resolving issues. It is easier to handle everything independently. Data loss such as contacts can occur. I also didn't like the mobile phone application.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

6

Functionality

10