Total 583 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

59%

4

Stars

24%

3

Stars

11%

2

Stars

3%

1

Stars

3%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

A
Anonymous

Not Specified, 1-10 employees

Less than 6 months

4.0

Bitrix34

Pros

My favorite features of Bitrix34 are the unlimited free user options and the ability to use Gantt charts.

Cons

The visual design is not appealing in general.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

7

Functionality

10

S
Satish

Information Technology and Services, 1-10 employees

Less than a year

4.0

Best Project Management tool for teams

Pros

Bitrix34 offers a wide range of features in its free version making it an impressive software for small businesses. Its capabilities include Kanban and Gantt functionalities a customizable user interface with options for background customization and an integrated drive storage for convenient file storage. The messaging feature enables seamless communication with teammates and the task management system allows for assigning responsibilities and providing real-time feedback. Additionally the application is available on various platforms ensuring easy access and tracking. The efficiency feature provides valuable insights into task performance and the integrated webmail allows for reading emails within the Bitrix34 platform. Overall Bitrix34's free version offers ample features to meet the needs of small businesses.

Cons

The notification system of the application can be annoying as repetitive notifications appear each time I log in. This needs to be fixed.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

A
Anonymous

Not Specified, 51-100 employees

More than a year

3.0

A lot to be desired

Pros

Bitrix34 has a simple user interface that makes it easy for users to enter data.

Cons

There are many missing features and the custom field options are not great. Migrating data can be difficult and the API lacks functionality. The support team takes a long time to reply and often misunderstands issues. They are too eager to close support requests.

Rating Distribution

Ease of use

4

Value for money

2

Customer Support

2

Functionality

4

A
Anonymous

Not Specified, 11-50 employees

More than a year

4.0

Bitrix complex

Pros

This web-based software is user-friendly with easy login procedures.

Cons

Adding a user to the system is a bit complex and the chat function is not usable.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

6

G
Gabriela

Computer Software, 500+ employees

Less than a year

4.0

Bitrix34 is our preferred platform for data management

Pros

The platform excels in data categorization and offers seamless import from external database creation tools. Bitrix34 handles documents effectively and its informative FAQ section provides guidance on using the service.

Cons

The discussion table system in Bitrix34 is slow poorly organized and doesn't allow for accurate tracking of expenses per employee. The mobile task system is also inadequate.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

A
Anonymous

Not Specified, 1-10 employees

4.0

I would call it combo-intranet

Pros

Bitrix34 offers an impressive array of features consolidating multiple apps into one package that performs exceptionally well.

Cons

The CRM feature was crucial for us but it was too limited in functionality.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

10

A
Anonymous

Not Specified, 500+ employees

Less than a year

4.0

Attempts to be an all in one solution with confusing UI and too much visual noise.

Pros

Accessing team chats is always straightforward with Bitrix34.

Cons

The UI is extremely confusing and it plays sounds for every event. Teams primarily rely on the chat function and struggle to understand the tool. It doesn't automatically reconnect after network loss and recovery.

Rating Distribution

Ease of use

4

Value for money

5

Customer Support

9

Functionality

8

A
Anonymous

Not Specified, 1-10 employees

1.0

Horrible Customer Support and Service

Pros

Unfortunately I didn't have the opportunity to try the product extensively. While it appears promising the trial version did not work and customer support was only available for paid members.

Cons

The customer support team is the most disappointing aspect. They refuse to provide any technical support unless you upgrade to a paid plan. Their provided literature is of no use.

Rating Distribution

Ease of use

3

Value for money

2

Customer Support

2

Functionality

3

T
Tshepho

Marketing and Advertising, 11-50 employees

More than a year

5.0

Makes You Work Effectively

Pros

With Bitrix34 I can easily track my daily tasks and evaluate the time spent on each one which helps me improve my productivity.

Cons

I need to send a weekly report of my tasks to my CEO.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

S
Shashikala

Computer Software, 11-50 employees

Less than 6 months

5.0

One of the Best Project Management Tool

Pros

Bitrix34 simplifies project management and enables easy tracking of ongoing projects. It provides a separate view for allocated projects and facilitates task management.

Cons

When adding tasks under a project the data entry field is located at the bottom requiring scrolling through past tasks. It would be better if the data entry field was at the top of the existing tasks.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

6

Functionality

8

F
Farzeen

Insurance, 500+ employees

Less than 6 months

3.0

Client Support

Pros

This software provides excellent organization for network information and also grants accessibility to clients.

Cons

The software's functionality and diversity are limited.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

6

Functionality

4

A
Anonymous

Not Specified, 51-100 employees

Less than 6 months

5.0

One-stop shop for online startups

Pros

It offers numerous common features for online startups including CRM (contacts leads calls) webmail connection VOIP quick website setup Time and Reports tasks and more. The user interface is very intuitive and there are multiple integration options and file import capabilities.

Cons

It may require some time to familiarize oneself with setting up things for a new company. Client tickets might need to be handled elsewhere.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

10

M
Miguel

Accounting, 1-10 employees

Less than a year

4.0

All in the box for a low cost price

Pros

Bitrix34 has a wide range of features and modules that can be easily toggled on or off. The pricing is unbeatable. However for larger companies it may lack advanced functionalities and fine-tuning configurations. While it's a great tool for starting an Intranet project those in need of more serious and advanced features may want to explore other options such as Intranet Connections.

Cons

The software lacks advanced functionalities and precise configurations.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

8

C
Cheryce

Not Specified, 1-10 employees

Less than 6 months

3.0

Complicated

Pros

This compact web-based and desktop app software is ideal for team collaboration. It is packed with features that effectively track all operations within an organization. Furthermore it allows the assignment of email addresses with the Bitrix34 domain.

Cons

The interface is a downside for me. It feels too compact making it unfriendly for users and difficult to navigate through the different features.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

C
Christopher

Cosmetics, 1-10 employees

Less than a year

5.0

Great functions and affordable for a must have product for almost any company.

Pros

It offers a wealth of useful functionalities and receives regular updates demonstrating a commitment to continuous improvement. Moreover it is highly affordable.

Cons

Third-party integration is still somewhat limited especially for running an eCommerce. Having Zapier integration would be beneficial. While there are options for self-development it may not be feasible for most small companies.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

V
Vladimir

Printing, 1-10 employees

Less than a year

5.0

Value for money

Pros

It encompasses everything: project planning CRM email integration newsletter designer and integration with other software.

Cons

The UI could be improved. Despite offering numerous options a major redesign is needed to effectively deploy all features.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

10

T
Tushant

Animation, 1-10 employees

Less than a year

4.0

Pretty good CRM but not necessarily the best

Pros

It has numerous advantages including a chat system Kanban boards for task management work-time management and a cloud service that is extremely beneficial for enterprise use. It's hard to imagine working without it.

Cons

Bitrix34 is not a perfect solution and falls short in certain areas. One such area is its application which requires signing in through a web browser to access many features beyond chat and sync. Additionally its "Knowledge Base" is not a suitable alternative to platforms like Nuclino or a customized setup of MediaWiki/XWiki. The automation feature is lackluster and not user-friendly. Furthermore the worktime management functionality is quite buggy leading us to replace it with a fingerprint scanner for better management. Despite offering a wide range of features we only find ourselves making limited use of the service primarily for chat and cloud functions. Therefore while Bitrix34 has its offerings there is room for improvement in various aspects to make it a more comprehensive and reliable CRM solution.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

6

D
Debi

Government Administration, 11-50 employees

More than a year

4.0

Bitrix was great just not for our purposes

Pros

The free trial was easy to set up and required minimal training for implementation. It allowed small businesses to have adequate staff and input from new clients to move forward with products and services. However onboarding new users required more investment and the robust CRM features were not fully utilized due to lower client volume.

Cons

The project was put on hold due to our team's lack of volume not due to any capacity or functionality issues with the product.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

6

S
Shahed

Internet, 1-10 employees

Less than 6 months

4.0

good for small companies

Pros

It is an easy-to-use solution with comprehensive instructions and excellent 34/7 customer support.

Cons

I lost my account and all associated data because I wasn't using it during my travels.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

7

Functionality

8

A
Anonymous

Not Specified, 1-10 employees

Less than a year

5.0

Amazing System

Pros

Bitrix34 is packed with features that cater to almost every need of a team. It allows for project setup task management time tracking communication video capabilities CRM and much more.

Cons

Bitrix34 has a vast array of features which can make it overwhelming for a team to efficiently onboard and use. Implementing the system effectively would require some time.

Rating Distribution

Ease of use

6

Value for money

9

Customer Support

7

Functionality

10