Total 583 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

59%

4

Stars

24%

3

Stars

11%

2

Stars

3%

1

Stars

3%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

E
Elena

Marketing and Advertising, 500+ employees

More than a year

4.0

Good collaboration environment

Pros

At Bitrix34 our company's employees enjoy autonomy when working on projects. The automatic call recording feature is particularly useful and the email integration is reliable.

Cons

Certain integrations are not fully functional and the user interface can be unclear causing inconveniences that require improvement.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

8

K
ki-anne

Consumer Services, 1-10 employees

Less than a year

3.0

Loads of features need simplifying

Pros

It provides an extensive array of features for running a small business allowing us to handle everything from one platform and easily keep track of both staff and contacts.

Cons

The software lacks simplicity making it challenging and time-consuming to utilize the features effectively. Providing a tutorial at the beginning would greatly assist users.

Rating Distribution

Ease of use

4

Value for money

5

Customer Support

9

Functionality

8

D
Dannys

Human Resources, 11-50 employees

Less than a year

5.0

Bitrix34 allows you to work and complete projects with freedom

Pros

It has everything we need to carry out projects according to our preferences. The freedom it provides is highly valued and it seamlessly adapts to our team's workflow.

Cons

Bitrix34 has some integration issues with certain integrations not working properly and others being absent. It would be great if you expand the integration options. Another drawback is the inability to perform complex transactions within the software.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

M
Marko

Information Technology and Services, 1-10 employees

Less than a year

5.0

Great tool for PM

Pros

Agile project management in the cloud covers all bases.

Cons

Despite the abundance of options and integrations, sometimes less is more.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

7

K
Kinga

Marketing and Advertising, 11-50 employees

Less than a year

4.0

One of the best free tools for small teams

Pros

Bitrix24 is ideal for those seeking a simple CRM with communication features. Its free availability is a boon for small teams or departments with budget constraints.

Cons

There are quite a few bugs, such as difficulties logging in with Facebook and irritating notification sounds. Additionally, the mobile app lacks certain features.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

8

Functionality

6

A
Alfredo

Marketing and Advertising, 1-10 employees

More than a year

4.0

Jack of all trades

Pros

Bitrix24 serves as a versatile solution for project management, CRM, marketing, and more, all in one platform.

Cons

Its robustness comes at the expense of user-friendliness and intuitiveness. Both the desktop and mobile apps encounter issues.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

8

Functionality

8

A
Anonymous

Not Specified, 1-10 employees

Less than a year

5.0

A very robust project management software

Pros

Highly robust and flexible, Bitrix24 offers a suite of tools from project management to CRM, payments, and chats. Users can tailor it to their needs and expand capacity as required.

Cons

With its myriad of integrated tools, it's easy to feel overwhelmed. Initially, it may seem unnecessary to have everything in one place, but these tools become more valuable over time.

Rating Distribution

Ease of use

5

Value for money

8

Customer Support

8

Functionality

10

M
Melissa

Human Resources, 11-50 employees

5.0

IS VERY GOOD

Pros

Intuitive activity flow, a clean interface, and robust collaboration and project management tools make it a standout option.

Cons

I was pleasantly surprised; it perfectly aligns with what I need.

Rating Distribution

Ease of use

10

Value for money

5

Customer Support

10

Functionality

10

C
Claudio

Computer Software, 1-10 employees

Less than a year

4.0

Helpful Project Management software

Pros

Starting is easy, with extensive functionality even in the free version. Various projects can be created and shared with ease.

Cons

Setting up alerts to monitor deadlines throughout the day isn't particularly straightforward. Configuring coding projects also presents difficulties.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

A
Anonymous

Not Specified, N/A employees

Less than 6 months

5.0

A great application for doing business!

Pros

This application is beloved for its all-in-one functionality: lead, task, and employee management, regular client contact, reminders, and customizable features tailored to individual needs. It boasts additional, yet unexplored functionalities promising future utility.

Cons

I don't discern any significant drawbacks to this application. Perhaps the sole inconvenience is the inability to use two accounts simultaneously.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anna

Public Policy, 1-10 employees

Less than 6 months

5.0

A good CRM choice

Pros

Bitrix24's upkeep is commendable, coupled with responsive support and accessible features for low-price users.

Cons

Some connectors don't function properly with this software, which is less than ideal for academic purposes. The addition of other functions would be advantageous.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

7

K
Kalhari

Education Management, 51-100 employees

Less than a year

4.0

Great place to work together

Pros

This software handles project management, event organization, and more. It enables the creation and assignment of agendas and plans, fostering social interaction among users for issue resolution.

Cons

Occasionally, the interface of the application can feel a bit overwhelming and perplexing. Additionally, the mobile application encounters some challenges when syncing data with the main software.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

A
Anonymous

Not Specified, 500+ employees

Less than a year

4.0

An simple yet powerful CRM Tool.

Pros

Email marketing integration and other popular tools are solid. Communication and collaboration are centralized, with the added feature of automatically recording phone calls. The Open channels function stands out as particularly effective.

Cons

The user interface could see some improvements, but aside from that, I don't identify any issues with this tool.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

S
Samanth

Insurance, 1-10 employees

Less than 6 months

5.0

Great Interface & Customer Support

Pros

Bitrix24's CRM offers a wealth of options and functionality, even in its free version. Its extensive capabilities impressed a freelancer like me, with standout customer service further enhancing the experience.

Cons

I struggle to find any downsides. While initially daunting due to the sheer volume of content, I believe that once I become more familiar with it, this will be viewed as a positive aspect.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, 1-10 employees

4.0

Very interesting and easy to use software

Pros

Finding items is a breeze with multiple search options.

Cons

Information or items should be presented in a more cohesive and condensed manner to minimize time spent searching throughout the website.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

J
John

Internet, 11-50 employees

Less than 6 months

2.0

Simple commission calculator

Pros

Bitrix24's simplicity may suffice for basic commission calculations but may fall short for more complex compensation plans.

Cons

While it can compute percentages, this commission calculator is extremely basic and may not be suitable for anything beyond the simplest commission plans.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

3

Functionality

7

JC
Juan Camilo

Market Research, 51-100 employees

5.0

BItrix24 magnificent

Pros

This tool is truly outstanding for project management, intuitive and robust. It's precisely what I expected from Bitrix.

Cons

Outstanding performance; I'd give it 7 stars if possible. Seamless collaboration tool without any issues.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

8

Functionality

8

C
Christopher

Computer Software, 101-500 employees

Less than a year

5.0

Outstanding platform consisting of multiple functions.

Pros

This software proves invaluable, meeting company needs comprehensively under one roof. Its impressive search functionality allows for easy sorting of recently organized information. With features exceeding expectations, it serves as an all-in-one platform for task, time, and project management.

Cons

Although Bitrix 24 meets our business needs, its user interface requires improvement. I hope the team addresses this issue, and I also suggest reducing the cost to make it more accessible to small organizations.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D
David

Investment Management, 101-500 employees

4.0

Tried if for PM work and it works!

Pros

Bitrix24's website banner caught my attention, and the Trial/Free version offers generous features. It's proven reliable for project collaboration, offering messaging, file storage, and access from anywhere.

Cons

Initial project team members took some time to adopt the software, possibly due to laggy response times or unfamiliar navigation.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

5

A
Andres

Market Research, 500+ employees

4.0

Bitrix24 very practical

Pros

An excellent tool, complete and easy to use, with outstanding task management and project organization capabilities.

Cons

Initially, the web version provided a very positive experience, with fluid performance. Assigning responsibilities and follow-ups via the app is highly recommended.

Rating Distribution

Ease of use

8

Value for money

5

Customer Support

8

Functionality

8