Replicated Software

“A Reliable Partner for Enterprise Self-Hosted Solutions

Pros

The Helm support has been a game changer for us - they really invested in making it work seamlessly with modern Kubernetes deployments. License management is solid too, handling everything from trials to enterprise customers without the usual headaches, even in air-gapped setups. What I appreciate most is how responsive their support team is. They actually care about making sure we succeed, which isn't always a given with vendor relationships. The analytics give us good visibility into how our customers are using our product, and the support bundles make troubleshooting way easier. The new Enterprise Portal looks promising too - shows they're not just sitting still.

Cons

Honestly, after two years of working with Replicated, I haven't encountered any significant drawbacks. They've consistently delivered on their promises, evolved their platform thoughtfully, and provided excellent support throughout our partnership. Any minor initial learning curve was quickly offset by their responsive support team and the platform's robust capabilities.

“Embedded Cluster Reduces Deployment Time and More

Pros

Configuration management and the abstraction provided over Kubernetes makes distributing your software into secured environments a lot easier than managing the entire process yourself giving you a much faster time to value for customers. The additional features around environment, configuration and application validation make troubleshooting and debugging a 1-click process for customers give you visibility, securely.

Cons

The learning curve for understanding where and how to structure your configuration in order to make the most use of the Replicated products and platform can be steep.

“Usability and support issues but still believe there is potential

Pros

I'm excited about the prospect of simplified Kubernetes installs and application delivery.

Cons

Ease of use remains a challenge as there are numerous tasks that still require command line operations in KOTS. Additionally, there are usability and logging gaps in the user interface that necessitate command line interaction to identify and troubleshoot issues. Kots and kURL seem to prioritize always using the latest versions and introducing new features without the option to disable them. Unfortunately, this, combined with the frequency of issues in new releases, has resulted in a recurring pattern of identifying problems in real-world scenarios and requiring bug fixes for those bugs. Some aspects of KOTS and kURL lack sufficient ownership and support from Replicated. Ideally, we would like Replicated to take explicit ownership and provide support for a standardized set of kURL addons, document support for managed Kubernetes distributions (e.g., EKS, AKS), and offer support for the underlying Kubernetes clusters created with the embedded installer.