Benson
Last Updated
Overview
Benson provides a cloud-based Property Management System solution for independent hoteliers. Although its user activity tracking is not exhaustive, its powerful tools for managing reservations and client profiles significantly reduce administrative tasks. This focused approach allows staff to dedicate more time to enhancing the guest experience, a key advantage.
Benson Specifications
- Tenant Management
- Rent Collection
- Property Accounting
- Reporting And Analytics
Benson Features
Bill Management
This feature streamlines front-desk financial tasks by minimizing administrative effort. Staff can generate a guest's bill, post charges, and finalize transactions with a single click. It saves a lot of valuable time to attend to guests' needs and improve the overall service experience.
Web Booking Engine
This tool empowers hotels to capture more direct business and reduce dependency on third-party channels. It provides guests with unique logins to book and pay securely online. It ensures PCI compliance while eliminating commission fees and boosting profitability for the property.
Clients Management
Benson allows you to build detailed guest profiles to deliver highly personalized service. It enables you to track client history, from their favorite wine to airport transfer needs. Moreover, it provides pre-arrival reminders and logs special requests to help you anticipate guest needs effectively.
Flawless Reservations
The software gives you superior control over your booking landscape with a comprehensive reservation tool. You can dynamically adjust rates to fill last-minute vacancies, offer exclusive discounts to loyal clients, and monitor the performance of your connected OTAs and travel agents.
Flexible Reporting
This feature helps to transform your back-office operations by replacing cumbersome paperwork with actionable data. It presents vital business insights in a clear, easily digestible format. Moreover, it allows you to analyze key metrics and make informed decisions to drive hotel performance and strategy.
Pros And Cons of Benson
Pros
Robust tools for capturing comprehensive guest information
Supports a visually appealing user interface
Powerful administration tools reduce workload for staff
Cons
Lacks detailed user activity tracking
Could improve reservation modification logs
Benson Reviews
Total 3 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Hospitality, N/A employees
“cloud-based !!”
Pros
Being fully cloud based is a big plus since there's nothing to install on a server and the interface is extremely user friendly. Everything feels clear, easy and simple to work with.
Cons
The platform is still in the early stages of operational use so new functions are being added regularly. A few of the "nice to have" features are still on the way but that hasn't affected the platform's performance. In some ways being onboard at this stage is actually useful because we're able to give input on many of the upcoming developments.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Hospitality, N/A employees
“modern cloud based standout”
Pros
Right away this doesn't come across like a typical PMS system. The interface feels modern, polished and sophisticated. Since it's cloud based we also no longer have to worry about sync issues at all which has been a huge improvement.
Cons
Honestly the only downside is not finding the software much earlier. They're still refining some of the smaller features and parts of the dashboard but I don't really consider that a negative because it gives us a chance to point out which features matter most to us.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Hospitality, N/A employees
“Fast Reservations”
Pros
Getting started with it was easy because the system is user friendly and simple to figure out so there was no need for extensive training. Rates and client profiles are organized really well which makes creating reservations incredibly fast. We can add plenty of guest notes and set reminders so important details do not get missed. The reporting is also customizable making it simple to pull the information needed for month end tasks. There are lots of other really useful features too.
Cons
Have no drawbacks to mention for now.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
What other apps does Benson integrate with?
Benson integrates with key hospitality and business applications, including Google Hotels, Xero, SiteMinder, Lightspeed, and Dropbox.
What types of pricing plans does Benson offer?
The Benson price for its custom monthly plan starts at a base fee of $95/month plus an additional $9.50/room/month, with a minimum monthly fee of $200. You can also request a personalized Benson pricing quote for your business.
Who are the typical users of Benson?
The typical users of Benson features are a range of businesses across the hospitality industry, such as independent hotels and safari lodges.
Does Benson have a mobile app?
No, Benson does not offer a dedicated mobile app.
What language does Benson support?
Benson is primarily available in English.
Does Benson offer an API?
The official website of Benson does not specify its API availability.
What level of support does Benson offer?
Benson software provides support through ticket submission, phone, and a help center.