Last Updated
Overview
ChargeAutomation provides property management solutions, streamlining operations and guest experiences. Despite lacking a mobile app, its extensive feature set justifies its position as a leading solution for boosting revenue. Overall, it is an intuitive platform that saves time and elevates guest stays for both short-term rentals and hotels.
Overall Rating
Based on 11 users reviews
4.5
Rating Distribution
Positive
91%
Neutral
0%
Negative
9%
Starting Price
Custom
ChargeAutomation Specifications
- Rent Collection
- Document Management
- Reporting and Analytics
- Alerts/Notifications
What Is ChargeAutomation?
ChargeAutomation is a guest experience platform designed for property managers and hoteliers to automate time-intensive processes. The software's capabilities, such as automated payments and online check-in, allow businesses to eliminate manual billing and queues, freeing up staff to focus on guest service. By offering a simplified digital journey from pre-arrival to checkout, it significantly improves efficiency and guest satisfaction.
ChargeAutomation Pricing
The vendor offers the following four ChargeAutomation pricing plans:
- Basic – $0/month
- Essentials – $49/month
- Professional – $149/month
- Enterprise – Custom pricing
Disclaimer: The pricing is subject to change.
ChargeAutomation Integrations
The platform integrates with several systems and platforms, such as:
- Planyo
- Opera
- Hotelinking
- BlueSnap
- Cayan
- ePay
- NetPay
Who Is ChargeAutomation For?
ChargeAutomation software is suitable for the following industries and sectors:
- Hospitality
- Real estate
- Tourism
Is ChargeAutomation Right For You?
If you are in search of a robust property management software to automate your operations, then ChargeAutomation might be the ideal solution. The software provides security by offering biometric identity verification and ensuring compliance with local guest screenings laws as per the local regulations. Additionally, it is a highly scalable software that can meet the needs of your growing business.
Still have questions about ChargeAutomation software? Connect with our customer support experts at (661) 384-7070, who will answer all your questions to help you make an informed decision.
ChargeAutomation Features
Online Check-In And Check-Out
Streamline guest arrivals by automating the entire check-in process with this functionality. It facilitates contactless experiences by collecting guest information, payments, and ID verification in a secure digital workflow, saving time and improving guest satisfaction by eliminating manual paperwork.
Automated Payments
ChargeAutomatoin features automated payment tools to securely collect payments automatically, eliminating the need to manually chase outstanding balances and fees. With superior fraud detection and Chargeback protection, this tool ensures financial security while reducing operational costs and human error for property managers.
Upsells
The platform helps users to generate additional revenue by automating personalized upsell offers. It empowers you to boost profitability by presenting relevant services, such as room upgrades or tours, directly to guests, significantly increasing conversion rates with a one-click purchase option.
Security Deposit Management
Protect your property from damage without incurring transaction fees. The system automates security deposit holds using pre-authorizations, eliminating the need to charge and refund guests. The system gives you full control over deposit rules per property.
Branded Guidebooks
Create a branded digital guest portal that serves as a central hub for all essential information. The software includes check-in instructions, access codes, and local recommendations. The guidebook also features live chat, ensuring seamless communication and an intuitive, friction-free experience for your guests.
Pros And Cons of ChargeAutomation
Pros
Use security deposits for guests
Automate and secure payments
Easily gather guest documents
Cons
Struggles with stay date updates
Lacks a mobile app
ChargeAutomation Reviews
Total 11 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars82%
4
Stars9%
3
Stars0%
2
Stars0%
1
Stars9%
Share your experience
Stuart D.
Hospitality, 1-10 employees
Less than 6 months
“Great integrations!
Pros
One of the biggest wins with this software is how well it connects with 'remotelock'. Having the PIN door access details automatically included in the guest guidebook is incredibly useful. Another feature that's absolutely worth it is getting the guest's actual email address instead of those random system generated booking.com, expedia or airbnb emails. That makes it possible to communicate with guests outside the usual walled garden. On top of that these features and plenty more are included at no cost in the basic plan which makes the value even better.
Cons
Dashboard could use a bit more flexibility. It would be helpful to rearrange the widget order based on personal preference. I'd also really like a widget that shows the booking along with the answers to custom questions instead of needing to open a separate window to view that information.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Eric Alvin
Hospitality, 11-50 employees
Less than 6 months
“charged for nothing
Pros
Absolutely nothing positive to mention. We never even got the chance to use their services yet they still charged us a lot. They had the worst customer service representative I've ever dealt with, extremely arrogant and unpleasant to speak to.
Cons
The customer service was terrible and we were overcharged for services we never even used.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Gloria C.
Real Estate, 1-10 employees
Less than a year
“Upsell works brilliantly
Pros
Connecting it with a different software (Beds24) was easy and setting up upsell payments was simple to put in place. The support team is also very responsive whenever help is needed.
Cons
User parameter options are still quite limited and there's no mobile app yet. Having that would make access from a phone much more convenient.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
What language does ChargeAutomation support?
It supports Spanish, French, and English languages.
Does ChargeAutomation have a mobile app?
No, the software does not have a mobile app.
Who are the typical users of ChargeAutomation?
Professionals working in tourism, hospitality, and real estate industries use it.
What level of support does ChargeAutomation offer?
It offers online chat and form submission support options.
What types of pricing plans does ChargeAutomation offer?
The software has four pricing plans: Basic ($0/month), Essential ($49/month), Professional ($149/month), and Enterprise (custom pricing). Get a flexible ChargeAutomation price today.
What other apps does ChargeAutomation integrate with?
It integrates with BlueSnap, Opera, Cayan, NetPay, ePay, Planyo, and Hotelinking.
Does ChargeAutomation offer an API?
Yes, it offers an API.