Last Updated
Overview
GuestJoy automates guest communication to enhance the visitor experience and help increase ancillary revenue. Although some users report occasional delays in email delivery, its intuitive interface and powerful automation are consistently praised. Overall, the platform effectively streamlines guest management from pre-arrival to post-stay.
Overall Rating
Based on 2 users reviews
4.5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
GuestJoy Specifications
- Alerts/Notifications
- Resident Communication Tools
- Reporting And Analytics
- Online Portal For Tenants
What Is GuestJoy?
GuestJoy, now acquired by SiteMinder, is a guest engagement suite designed for hoteliers. It automates personalized and direct communication across the entire guest journey, from pre-arrival to post-stay. The platform helps properties in increasing ancillary revenue by sending targeted upsell offers for room upgrades and services. It also streamlines operations by using automated emails and digital forms for processes like online check-in and feedback collection.
GuestJoy Pricing
GuestJoy Integrations
Via SiteMinder’s robust connectivity, the platform integrates with several third-party applications and systems, which include:
- AeroGuest
- Booking2Hotels
- MEWS
- Softmogul
- Lavanda
Who Is GuestJoy For?
GuestJoy is well-suited for the hospitality sector, which may include:
- Boutique hotels
- Resorts
- Luxury hotels
- City center hotels
- Bed and breakfast lodgings
- Airport hotels
Is GuestJoy Right For You?
Hoteliers often face the dual challenge of managing a high volume of guest communications while trying to maximize revenue from each stay. GuestJoy addresses this by transforming communication from a cost center into a revenue generator. It automates routine messaging to free up staff and uses those same touchpoints to present personalized upsell offers. Following its acquisition by SiteMinder, GuestJoy is also generally aligned with SiteMinder’s compliance practices, including Payment Card Industry (PCI) DSS and GDPR standards, which can help support secure handling of guest data.
Still doubtful if GuestJoy software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
GuestJoy Features
Enhanced Guest Revenue
With this feature, the platform helps facilitate upsell opportunities by providing a range of add-ons prior to and during a guest’s stay. Personalized offers support alignment with guest interests and travel situations, encouraging potential additional revenue for the property.
Centralized Guest Communication
The platform helps centralize all guest communications by consolidating multiple channels, including email, SMS, WhatsApp, Booking.com, and Airbnb, into a single system. This supports streamlined management of interactions and helps maintain organized, consistent guest engagement for property managers.
Automated Guest Communication
The platform provides engaging emails for guests throughout their stay and scheduled automated sends for every stage of the property management process. Part of the GuestJoy features, this helps streamline operations while maintaining strong guest relationships and encouraging repeat bookings.
Pros And Cons of GuestJoy
Pros
Provides an intuitive, user-friendly interface
Offers powerful automation for guest communication
Delivers responsive and knowledgeable customer support
Cons
Feature compatibility can vary across categories
Might require initial training for better software adoption
GuestJoy Reviews
Total 2 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars50%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Anonymous
Hospitality, N/A employees
“powerful marketing reach”
Pros
This product has been fantastic for getting our message in front of customers. It's helped us boost average customer spending while also making it easier to deliver marketing messages that actually work.
Cons
There isn't any downside about this tool.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not specified, N/A employees
“amazing communication platform”
Pros
It has been a really good guest communication platform for hotels and property managers. The email setup looks well done and the TripAdvisor integration is a big plus.
Cons
It can be a bit pricey for property owners who only manage a small number of properties.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Frequently Asked Questions
Does GuestJoy have a mobile app?
The availability of an app is not confirmed for this software.
What types of GuestJoy price plans are available?
The software offers tailored pricing. Contact us to request a personalized GuestJoy cost quote based on your institution's requirements.
Does GuestJoy offer an API?
Yes, GuestJoy operates within the SiteMinder platform, which offers a comprehensive suite of APIs.
What level of support does GuestJoy offer?
The platform provides support via a ticket-based system, phone, and a support center.
Who are the typical users of GuestJoy?
GuestJoy is well-suited for the hospitality sector, which may include boutique hotels, resorts, luxury hotels, city center hotels, bed and breakfast lodgings, and airport hotels.
What language does GuestJoy support?
The software supports multiple languages, including English, Spanish, Italian, and more.
What other apps does GuestJoy integrate with?
Via SiteMinder’s robust connectivity, the platform integrates with several third-party applications and systems, which include AeroGuest, Booking2Hotels, MEWS, FrontDesk, Softmogul, and Lavanda.