Overview
GuestJoy automates guest communication to enhance the visitor experience and help increase ancillary revenue. Although some users report occasional delays in email delivery, its intuitive interface and powerful automation are consistently praised. Overall, the platform effectively streamlines guest management from pre-arrival to post-stay.
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Starting Price
Custom
GuestJoy Specifications
Reporting And Analytics
Alerts/Notifications
Online Portal For Tenants
Resident Communication Tools
What Is GuestJoy?
GuestJoy, now acquired by SiteMinder, is a guest engagement suite designed for hoteliers. It automates personalized and direct communication across the entire guest journey, from pre-arrival to post-stay. The platform helps properties in increasing ancillary revenue by sending targeted upsell offers for room upgrades and services. It also streamlines operations by using automated emails and digital forms for processes like online check-in and feedback collection.
GuestJoy Pricing
GuestJoy Integrations
Via SiteMinder’s robust connectivity, the platform integrates with several third-party applications and systems, which include:
- AeroGuest
- Booking2Hotels
- MEWS
- Softmogul
- Lavanda
Who Is GuestJoy For?
GuestJoy is well-suited for the hospitality sector, which may include:
- Boutique hotels
- Resorts
- Luxury hotels
- City center hotels
- Bed and breakfast lodgings
- Airport hotels
Is GuestJoy Right For You?
Hoteliers often face the dual challenge of managing a high volume of guest communications while trying to maximize revenue from each stay. GuestJoy addresses this by transforming communication from a cost center into a revenue generator. It automates routine messaging to free up staff and uses those same touchpoints to present personalized upsell offers. Following its acquisition by SiteMinder, GuestJoy is also generally aligned with SiteMinder’s compliance practices, including Payment Card Industry (PCI) DSS and GDPR standards, which can help support secure handling of guest data.
Still doubtful if GuestJoy software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
GuestJoy Features
The platform provides engaging emails for guests throughout their stay and scheduled automated sends for every stage of the property management process. Part of the GuestJoy features, this helps streamline operations while maintaining strong guest relationships and encouraging repeat bookings.
With this feature, the platform helps facilitate upsell opportunities by providing a range of add-ons prior to and during a guest’s stay. Personalized offers support alignment with guest interests and travel situations, encouraging potential additional revenue for the property.
The platform helps centralize all guest communications by consolidating multiple channels, including email, SMS, WhatsApp, Booking.com, and Airbnb, into a single system. This supports streamlined management of interactions and helps maintain organized, consistent guest engagement for property managers.
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