LMPM v4

Pros

Right from onboarding their team was wonderful to work with and the customer support experience stayed just as positive. Their website development team was very involved throughout the process and delivered a really polished and attractive website.

Cons

Trying to fit the software into our daily business procedures was a nightmare. The system's functions and flexibility felt far below expectations and instead of offering a organized answer to simple needs we kept being given workarounds that doubled the time required. These were very basic requests that our team had always been able to handle in our previous PMS which was also much less expensive. On top of that it seemed like when we raised these concerns it was the first time they had ever been asked about them.

Pros

Getting it up and running was simple but it still has the advanced functions needed to operate and grow a business without feeling limited. The accounting module is outstanding and can manage multiple rules, regulations, taxes, fees and splits across different cities and states. I've heard plenty of nightmare stories about companies having to outsource accounting and spend more on that than their PMS because their system couldn't keep up but their trust accounting really feels best in class. It's organized in a way that's simple to figure out even for someone without a lot of experience. The included website being built on WordPress is another big plus because it's highly customizable and lets me make personal changes without needing much help. On top of that their team has been exceptional. They're happy to jump on a video call, share their screen to walk me through tasks and even record Loom videos so I can rewatch them later or use them to train my team. I'm used to dealing with email only support and waiting days for an answer so having fast responses through chat, email or phone has been a huge difference.

Cons

The only downside for me was that it didn't integrate with Brivo which I use for keyless locks and smart home management. However it wasn't really due to the software since they have an open API and Brivo is able to integrate with them whenever they choose. To their credit their team actively pushed for it and worked with Brivo to help make the integration happen and it's expected to go live later this month.

Pros

One thing that really works well here is the usage based billing which makes charging feel much more flexible. The accounting side is excellent and the ability to sell products through different channels is also very good. It's also nice to see the platform being improved on a regular basis.

Cons

Owner Statements still need some work and it would be much better if they could be downloaded in CSV format.