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Overview

Skyware is a cloud-based property management system designed for independent hotels, resorts, and RV parks. It centralizes reservations, housekeeping, and billing operations with integrated POS and booking engine capabilities. However, users report menu navigation issues with non-alphabetized layouts, though the exceptional customer service compensates for minor interface limitations.

Skyware Specifications

  • Rent Collection
  • Maintenance Requests
  • Property Accounting
  • Document Management

Skyware Features

Centralized Reservation Management

Integrated reservation system streamlines booking processes across multiple channels, including direct bookings and OTA integrations. The system provides unlimited history tracking with automated yield management and seasonal rate templates that eliminate manual computation while maximizing revenue opportunities.

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Integrated Point Of Sale System

Fully-integrated POS operates seamlessly within the property management platform, supporting both keyboard and touch screen terminals. This comprehensive solution handles restaurant transactions with real-time inventory tracking, customizable menu building, and automated charge routing.

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Guest Profile And CRM Management

Advanced guest profile management maintains detailed customer databases including preferences and booking history to enable personalized service delivery. Skyware features support automated guest communications and comprehensive customer relationship management tools for enhanced guest satisfaction and loyalty.

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Housekeeping And Maintenance Coordination

Automated housekeeping management streamlines room status updates and task assignments, improving communication between front desk and housekeeping staff. The system includes maintenance order tracking, inventory management, and graphical room status displays for efficient operations.

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Comprehensive Reporting And Analytics

Real-time reporting capabilities provide detailed insights into occupancy rates, revenue performance, and guest demographics through SQL-based custom report generation. The system includes forecasting tools, aging analyses, and Microsoft Office integration for enhanced data analysis.

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Pros And Cons of Skyware

Pros

  • Responsive customer service and support

  • User-friendly and easy to learn

  • Comprehensive integrated platform functionality

Cons

  • Non-alphabetized menu navigation structure

  • Inconsistent tabbing order interface

Skyware Reviews

Total 1 reviews

3

All reviews are from verified customers

Rating Distribution

5

Stars

0%

4

Stars

0%

3

Stars

100%

2

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0%

1

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0%

Share your experience

SH
Sara H.

Real Estate, 1-10 employees

Less than 6 months

3.0

“pricing makes it hard to justify”

Pros

From our perspective, the software is pleasant to use and helps keep things more organized while simplifying the overall workflow.

Cons

In our experience, nearly every feature seems to come with an extra charge and once all the costs add up, it just doesn't feel worth the price to me.

Rating Distribution

Ease of use

7

Value for money

5

Customer Support

7

Functionality

5

Frequently Asked Questions

What level of support does Skyware offer?

Support is available 24/7/365 via phone, email and online chat, and the company provides training and data migration assistance.

What other apps does Skyware integrate with?

Skyware integrates with Microsoft Office, various payment processors, channel managers, OTAs, and specialized hotel tech solutions.

What types of pricing plans does Skyware offer?

Skyware offers custom pricing. For a custom Skyware cost, contact us.

Who are the typical users of Skyware?

Typical users include independent hotels, resorts, RV parks, conference centers, multi-property groups, and hospitality businesses seeking comprehensive property management solutions.

Does Skyware have a mobile app?

No, Skyware does not have a dedicated mobile app.

Does Skyware offer an API?

The vendor does not disclose a public API for Skyware.

What language does Skyware support?

The platform supports multiple languages and currencies; however, the vendor does not list all supported languages publicly.