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Overview
Vantage Online unifies contract management, service scheduling, and billing for the managed print industry in one intuitive, cloud-based system. While setting it up may take time, it’s a reliable partner for growth and efficiency. Its mobile access and automation help teams work smarter and faster.
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Starting Price
Custom
Vantage Online Specifications
- Work Order Management
- Scheduling & Dispatching
- Mobile Access
- Customer Management
What Is Vantage Online?
Vantage Online is a cloud-based dealer-management solution designed for the managed print and workplace technology industry. It offers a centralized platform to automate and streamline core business operations, from service management to billing. Key features like automated meter reading collection and mobile field service tools help businesses reduce administrative tasks, increase accuracy, and improve engineer capacity, ultimately boosting profitability and enhancing customer service delivery.
Vantage Online Pricing
Vantage Online Integrations
Who Is Vantage Online For?
Vantage Online caters to businesses across various industries and sectors. These include:
- Transport
- Power and lighting
- Information Technology (IT)
- Managed print services
Is Vantage Online Right For You?
Vantage Online is a powerful, cloud-native solution built specifically for the managed print services industry. Its standout strength lies in its ability to centralize all business operations—from contract management and service scheduling to billing and reporting—into a single, intuitive platform. For businesses looking to move away from inefficient manual processes and legacy systems, Vantage Online offers a path to significant operational improvement.
Still doubtful if Vantage Online is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Vantage Online Features
Meter/Photocopier Billing
This feature automates the collection of meter readings by integrating with data collection agents. It streamlines the entire billing process, which increases accuracy, reduces manual data entry, and allows customer support teams to focus on higher-value, proactive interactions.
Service Management
Using this feature, managers can gain centralized control over help desk, field service, and workshop operations. This functionality allows businesses to efficiently manage service calls, mobilize remote staff, reduce administrative duplication, and accurately measure key performance indicators (KPIs) to improve service delivery.
Contract Administration
Vantage Online helps businesses manage contracts with high flexibility, including options for advance or arrears billing and mixing billing types on a single contract. The system automates pro-rata charges and price increases, helping to maximize profitability, improve cash flow, and reduce administrative time.
Mobile Field Service
It empowers field technicians with a robust mobile app that provides real-time access to job information, machine service history, and stock levels. Staff can update jobs and capture customer signatures remotely, increasing accuracy and accelerating the invoicing cycle.
Detailed Reporting And Analysis
Managers can utilize powerful, user-definable dashboards to access real-time data on core business functions and service delivery KPIs. This allows them to make faster, data-driven decisions and export customizable reports for further analysis to optimize business performance.
Pros And Cons of Vantage Online
Pros
Excellent user-centric design
Powerful automation features
Real-time reporting and analytics
Cons
Substandard help documentation
Lack of guidance hinders setup
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Frequently Asked Questions
Does Vantage Online offer a mobile app?
Yes, Vantage Online offers a mobile app for field-based staff that allows them to update jobs, capture signatures, and access a machine's service history in near-real-time.
What types of pricing plans does Vantage Online offer?
The vendor offers custom Vantage Online price plans tailored to specific business needs. Get in touch for a tailored Vantage Online cost estimate.
Does Vantage Online offer an API?
Yes, Vantage Online provides a comprehensive OData RESTful API.
What languages does Vantage Online support?
Vantage Online software is primarily available in English.
Who are the typical users of Vantage Online?
Typical users who benefit from Vantage Online features include businesses across various industries and sectors, such as Managed Print Services, IT, transport, and power and lighting.
What level of support does Vantage Online offer?
Vantage Online provides support via phone, email, and ticket system.
What other apps does Vantage Online integrate with?
Vantage Online integrates with key business systems, including DCAs and accounting applications.